Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that champions diversity, innovation, and customer obsession, brighthush has grown into a Fortune 100 powerhouse that thrives on collaboration and continuous learning. Whether you’re stepping into one of our flagship stores, a bustling distribution center, or a strategic home office, you’ll find a workplace that values your voice, nurtures your growth, and rewards your passion for excellence.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We empower our associates to become leaders, innovators, and ambassadors of a brand that customers trust worldwide. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our customer journey, ensuring that every shopper leaves with a smile and a story to share. In return, we offer a competitive salary, a comprehensive benefits package, and a career path that rewards initiative and dedication.

Key Responsibilities

• Lead Front‑of‑House Excellence: Oversee the front‑end team, ensuring prompt, courteous service and a welcoming store environment.
• Champion Loyalty Programs: Promote and educate customers on brighthush’s loyalty initiatives, driving repeat business and customer lifetime value.
• Mentor and Coach: Provide on‑the‑job training, performance feedback, and development plans for associates, fostering a culture of continuous improvement.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and ensure all associates adhere to store plans and schedules.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into positive experiences.
• Team Collaboration: Communicate priorities and updates with store management, ensuring alignment across all departments.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, maintaining a secure environment for staff and shoppers alike.
• Performance Metrics: Support shrink reduction initiatives, monitor sales targets, and contribute to store performance dashboards.
• Continuous Improvement: Participate in store improvement projects, share best practices, and drive operational efficiencies.
• Other Duties: Undertake additional responsibilities as assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a strong customer‑service focus.
• At least 6 months of supervisory or leadership experience.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with meticulous attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with merchandising techniques and visual display standards.
• Knowledge of retail analytics and performance metrics.
• Background in training development or instructional design.
• Demonstrated success in driving loyalty program enrollment.
• Prior experience in a high‑volume retail environment.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Problem‑Solving: Quick thinker who can assess situations, identify solutions, and implement actions under pressure.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Adaptability: Comfortable with change, able to pivot priorities and respond to evolving store needs.
• Data‑Driven Decision Making: Comfortable interpreting sales data, inventory reports, and performance metrics.
• Technology Proficiency: Familiarity with POS systems, Microsoft Office Suite, and retail software platforms.
• Team Collaboration: Ability to work cross‑functionally with merchandising, loss prevention, and operations teams.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for full‑time management roles.
• Mentorship from senior leaders who have navigated the path from associate to executive.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews that identify strengths and areas for growth, paired with actionable development plans.
• Opportunities to attend industry conferences, workshops, and webinars that keep you at the forefront of retail innovation.

Work Environment & Culture

brighthush is built on a foundation of respect, collaboration, and a relentless focus on customer delight. Our culture is defined by:

• Inclusive teamwork where every voice is heard and valued.
• Transparent communication that keeps everyone aligned with company goals.
• A supportive environment that encourages experimentation, learning from mistakes, and celebrating successes.
• Commitment to employee well‑being through flexible scheduling, wellness programs, and a focus on work‑life balance.

Compensation & Benefits

We offer a competitive hourly rate of $13.50 to $14.00, commensurate with experience and skill level. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (HSA, FSA) and life insurance.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Referral bonuses and recognition programs.

Location & Schedule

This position is based at the brighthush Store 0797 in Madison, MS. The role requires a flexible schedule, including evenings, weekends, and holidays, to meet the dynamic needs of our retail environment.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this job at brighthush

Join the brighthush Family

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

We welcome candidates with a clean record and are open to reviewing applications from individuals with past convictions, reflecting our belief in second chances and personal growth.

Take the next step in your retail career—apply today and become a pivotal part of the brighthush story.