Dynamic Remote Customer Service Associate – Phone & Email Support – Flexible Hours – Join brighthush

About brighthush and the Event Experience Industry

At brighthush, we’re redefining how people connect with the world’s most memorable moments. From sold‑out concerts and blockbuster sports events to intimate theater productions and community festivals, we empower event organizers and fans alike with seamless ticketing solutions. Our mission is simple: make every event experience unforgettable, from the first click to the final encore.

As a global leader in ticketing technology, brighthush blends cutting‑edge software with a customer‑centric culture. We’re a fast‑growing, mission‑driven organization that values innovation, collaboration, and the relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your voice matters, your ideas are heard, and your growth is accelerated.

Why Join the brighthush Team?

• Impactful Work: Every interaction you handle directly enhances the event experience for thousands of fans worldwide.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a supportive virtual team.
• Competitive Compensation: Earn a base salary that reflects your experience, with opportunities for performance bonuses.
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, paid time off, and wellness programs.
• Career Growth: Structured learning paths, mentorship, and clear promotion tracks across customer support, operations, and product teams.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our workplace—from hiring to daily interactions.

Key Responsibilities

As a Remote Customer Service Associate, you will be the frontline ambassador for brighthush, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Your day-to-day duties will include:

• Answering inbound phone calls and responding to emails with accurate, timely information about ticket availability, order status, billing inquiries, and payment processing.
• Managing ticket inventory by processing consignment and purchase requests, updating records, and coordinating with the inventory team to maintain real‑time accuracy.
• Collaborating with cross‑functional teams—such as Sales, Operations, and Technical Support—to resolve complex issues and meet departmental coverage goals.
• Maintaining high productivity and service standards by adhering to established metrics (e.g., average handle time, first‑contact resolution, customer satisfaction scores).
• Documenting all customer interactions in the CRM system, ensuring data integrity and compliance with privacy regulations.
• Participating in continuous improvement initiatives, providing feedback on process enhancements, and sharing best practices with peers.
• Handling escalated customer concerns with professionalism, following up until resolution, and ensuring a positive outcome for both the customer and brighthush.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and passion for customer service. The following qualifications are essential:

• Minimum of 2 years of customer support experience, preferably in a ticketing, e‑commerce, or event‑management environment.
• Proficiency in using CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to handle multiple tasks simultaneously in a fast‑paced environment.
• High level of professionalism, empathy, and a genuine desire to help customers.
• Reliable home office setup with a quiet workspace, high‑speed internet, and a dedicated phone line.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed to meet coverage requirements.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with ticketing platforms such as Eventbrite, Ticketmaster, or similar systems.
• Knowledge of payment processing and billing cycles.
• Prior exposure to data analysis or reporting tools (Excel, Tableau).
• Experience in a remote-first organization, demonstrating self‑discipline and strong time‑management skills.
• Background in event production or venue operations.

Key Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. We value:

• Customer‑Centric Mindset: Always putting the customer first and striving for a positive experience.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learning curve with new software, tools, and processes.
• Adaptability: Ability to pivot between tasks and handle unexpected challenges.
• Team Collaboration: Working effectively with remote teammates and cross‑functional partners.
• Attention to Detail: Ensuring accuracy in ticket inventory, billing, and customer records.
• Resilience: Maintaining composure under pressure and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior team members and leadership, providing guidance on career paths and skill development.
• Internal job boards and cross‑departmental projects that allow you to explore roles in Operations, Product Management, or Sales.
• Annual performance reviews with clear metrics and actionable feedback to help you grow.
• Opportunities to lead initiatives—such as process improvements or knowledge‑base updates—demonstrating leadership potential.

Work Environment & Company Culture

Our culture is built on trust, transparency, and collaboration. Even though we’re a remote-first organization, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Regular virtual coffee chats and informal “watercooler” channels for casual conversations.
• Annual virtual retreats and optional in‑person meetups for key teams.
• Open‑door communication with leadership, encouraging feedback and idea sharing.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While specific figures vary by experience and role, you can expect:

• Competitive Base Salary: Market‑aligned pay with performance‑based bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Paid Time Off: Generous PTO, sick leave, and holiday schedule.
• Wellness Programs: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Technology Stipend: Reimbursement for home office equipment and high‑speed internet.
• Professional Development: Budget for courses, certifications, and conferences.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in shaping unforgettable event experiences.

Apply To This Job

We Can’t Wait to Hear From You!

At brighthush, we’re passionate about creating moments that matter. If you’re driven by a desire to help people enjoy life’s biggest events, thrive in a remote environment, and grow your career with a forward‑thinking company, we’d love to meet you. Apply today and become part of a team that’s redefining the future of event experiences.