Dynamic Remote Customer Support Agent – Earn Uncapped Commission, Flexible Hours, and Grow Your Career with brighthush

About brighthush

brighthush is a trailblazing leader in the sports, leisure, and lifestyle sector, renowned for delivering premium awards, trophies, and commemorative products across the United Kingdom. With a legacy spanning over four decades, we have cultivated a reputation for exceptional customer service, unparalleled product variety, and a commitment to celebrating achievements in every league, club, and organization. Our mission is simple yet powerful: to provide every customer with a “local shop” experience backed by national expertise, all through an intuitive, cloud‑based platform that connects people, technology, and passion.

As a family‑owned and operated business, brighthush has evolved from a traditional brick‑and‑mortar store into a dynamic, digitally‑first enterprise. We now empower our customers to browse, customize, and order over 15,000 award designs with the convenience of same‑day shipping and a seamless online experience. Our success is built on the dedication of our team, the quality of our products, and the trust we earn from thousands of satisfied clients.

Role Overview

We are looking for a motivated, personable, and tech‑savvy Remote Customer Support Agent to join our growing team. This part‑time, permanent position offers the flexibility to work from home during your spare hours while earning an uncapped commission on every sale you generate. Whether you’re a seasoned sales professional or new to the industry, this role provides a unique opportunity to build a lucrative income stream, develop customer‑centric skills, and contribute to a brand that celebrates achievement.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK, leveraging digital tools and social media to generate qualified leads.
• Territory Management: Own a defined geographic area, ensuring consistent coverage, follow‑up, and relationship building with clubs, leagues, and corporate clients.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on product selection, customization, and pricing.
• Brand Ambassador: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Meet or exceed monthly sales targets, contributing to overall revenue growth and team success.
• Feedback Loop: Collect and relay customer insights to product and marketing teams, helping refine offerings and improve service quality.

Essential Qualifications

• Strong, confident communication skills with a friendly, approachable demeanor.
• Proficiency with internet‑based tools, CRM systems, and data entry.
• Organized, disciplined, and self‑motivated, capable of managing time effectively in a remote setting.
• Passion for sports, leisure, or related pastimes, with an understanding of the community’s needs.
• Reliable home office setup: high‑speed internet, a dedicated computer, a clear phone line, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field.
• Knowledge of the UK sports and leisure market, including key clubs, leagues, and corporate partners.
• Familiarity with e‑commerce platforms and online order management.
• Experience with commission‑based compensation structures.

Skills & Competencies

• Communication: Clear, persuasive, and empathetic, both written and verbal.
• Tech Savviness: Comfortable navigating cloud‑based software, CRM tools, and digital communication channels.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Thrive in a fast‑moving environment with evolving product lines and market trends.
• Team Collaboration: Work seamlessly with marketing, logistics, and product teams to deliver a cohesive customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Agent, you will:

• Receive comprehensive onboarding and ongoing training, covering product knowledge, sales techniques, and customer service best practices.
• Participate in monthly coaching sessions and performance reviews to refine skills and set ambitious goals.
• Gain exposure to cross‑functional projects, such as marketing campaigns, product launches, and regional expansion initiatives.
• Earn the potential to transition into senior sales roles, account management, or even leadership positions within the organization.
• Access to a network of industry professionals, conferences, and workshops that broaden your expertise and market insight.

Work Environment & Company Culture

brighthush champions a culture of flexibility, innovation, and community. Working remotely means you can:

• Choose your own schedule, balancing work with personal commitments.
• Collaborate with a diverse, passionate team through virtual meetings, chat platforms, and shared project dashboards.
• Participate in quarterly virtual town halls and team‑building events that keep the spirit of camaraderie alive.
• Contribute to a brand that celebrates achievements, fostering a sense of purpose and pride in every interaction.

Compensation, Perks & Benefits

Our compensation model is designed to reward performance and dedication:

• Uncapped Commission: Earn a generous commission on every sale, with no ceiling on your earnings.
• Commission paid on retained business, ensuring long‑term rewards for repeat customers.
• Performance‑based bonus schemes after six months of consistent achievement.
• Full training and ongoing support from experienced mentors.
• Access to cloud‑based software that allows you to work from anywhere, at any time.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Employee discounts on brighthush products and partner services.

How to Apply

Ready to join a forward‑thinking team that values your initiative and rewards your success? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role now

Closing Statement

At brighthush, we celebrate the spirit of achievement and the power of community. As a Remote Customer Support Agent, you’ll be at the forefront of connecting people with the trophies and awards that honor their victories. If you’re driven, tech‑savvy, and eager to build a rewarding career from the comfort of your home, we want to hear from you. Join us, and let’s make every milestone memorable together.