Dynamic Remote Customer Support Agent – Leicestershire & Rutland – Earn Commission, Work from Home, Grow Your Career with brighthush
About brighthush
brighthush is a trailblazer in the Sports, Leisure & Lifestyle sector, boasting a rich heritage of over 45 years in delivering premium awards, trophies, and commemorative products across the United Kingdom. With a catalog that spans more than 15,000 unique designs, brighthush has earned a reputation as the nation’s leading trophy retailer, combining traditional craftsmanship with cutting‑edge technology. Our interactive webstore offers customers a seamless, “local shop” experience, while our network of dedicated Customer Champions ensures that every region receives personalized, expert support.
As we continue to evolve in a dynamic market, brighthush is looking for motivated, people‑centric professionals to join our remote Customer Support team. This role is a gateway to a rewarding career that blends passion for sport and community with the flexibility of working from home.
Key Responsibilities
As a Remote Customer Support Agent, you will be the frontline ambassador for brighthush, driving engagement, nurturing relationships, and ensuring a flawless customer journey. Your day‑to‑day tasks will include:
- Lead Generation & Prospecting: Identify and engage potential clients across Leicestershire and Rutland, leveraging digital tools and local networks.
- Territory Management: Own a defined geographic area, mapping opportunities, tracking progress, and reporting on performance.
- Customer Journey Support: Guide prospects from initial inquiry through to order placement, providing product knowledge, pricing, and post‑sale follow‑up.
- Brand Advocacy: Act as brighthush’s eyes and ears on the ground, gathering market insights, competitor activity, and customer feedback.
- Value‑Based Selling: Communicate the unique benefits of brighthush’s award solutions, emphasizing quality, speed, and local expertise.
- Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
- Collaboration: Work closely with the Marketing, Operations, and Logistics teams to ensure a cohesive customer experience.
Essential Qualifications
We’re looking for individuals who bring a blend of enthusiasm, resilience, and a customer‑first mindset. The ideal candidate will:
- Have a confident, personable demeanor that resonates with a diverse customer base.
- Be comfortable navigating the internet, using data‑driven tools, and managing digital communication platforms.
- Possess a genuine interest in sports, leisure activities, or community events.
- Demonstrate strong organizational skills and a disciplined approach to daily tasks.
- Be self‑motivated, with a proven track record of meeting or exceeding goals in a remote setting.
Preferred Experience & Skills
While prior sales experience is not mandatory, the following will give you a competitive edge:
- Experience in a customer‑service or sales role, preferably within the retail or awards industry.
- Familiarity with CRM systems and cloud‑based communication tools.
- Knowledge of local sports clubs, leagues, or community organizations.
- Ability to analyze data, identify trends, and translate insights into actionable strategies.
- Strong written and verbal communication skills in English.
Infrastructure & Setup
To thrive in this role, you will need:
- Reliable high‑speed broadband connection.
- Internet‑enabled computer or laptop.
- Telephone or VoIP system.
- Quiet, dedicated workspace within your home.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Agent, you will:
- Gain exposure to the full sales funnel, from prospecting to post‑sale support.
- Develop expertise in product knowledge, market dynamics, and customer relationship management.
- Participate in ongoing training programs, including product workshops, sales techniques, and industry trends.
- Earn the opportunity to progress into senior sales roles, territory management, or even regional leadership positions.
- Benefit from mentorship by experienced professionals who have built successful careers within brighthush.
Work Environment & Company Culture
brighthush is built on a foundation of integrity, community, and innovation. Our culture is defined by:
- Flexibility: Work from the comfort of your home, with a cloud‑based platform that lets you manage your schedule.
- Collaboration: Regular virtual team meetings, knowledge sharing sessions, and a supportive peer network.
- Recognition: Transparent performance metrics and a culture that celebrates achievements.
- Community Focus: Active involvement in local sports clubs and events, reinforcing our commitment to the communities we serve.
- Continuous Improvement: A culture that encourages learning, experimentation, and innovation.
Compensation, Perks & Benefits
Our compensation model is designed to reward performance and dedication:
- Uncapped Commission: Earn unlimited income based on your sales performance.
- Commission on Retained Business: Receive ongoing commissions from repeat customers and long‑term contracts.
- Bonus Schemes: Additional incentives after six months of successful performance.
- Full Training & Support: Comprehensive onboarding, product training, and continuous coaching.
- Work‑From‑Home Flexibility: No commuting costs, flexible hours, and a home office setup.
- Health & Wellness: Access to wellness resources and employee assistance programs.
- Professional Development: Opportunities to attend industry conferences, webinars, and training courses.
Why Join brighthush?
Choosing brighthush means aligning yourself with a company that values innovation, community, and personal growth. You’ll be part of a team that celebrates success, supports each other, and is committed to delivering exceptional value to customers across the UK. Whether you’re looking to build a flexible career, earn a substantial income, or develop new skills in a dynamic industry, brighthush offers the platform to achieve your goals.
Ready to Make an Impact?
If you’re passionate about sports, community, and delivering outstanding customer experiences, we want to hear from you. Join brighthush as a Remote Customer Support Agent and turn your enthusiasm into a rewarding career.