Dynamic Remote Customer Support Representative – Elevate Automotive Technology Experience at brighthush
About brighthush
brighthush is a trailblazing leader in automotive technology, redefining how dealerships connect with customers and streamline operations. With nearly four decades of industry expertise, brighthush delivers a comprehensive suite of solutions that empower dealerships to manage sales, service, inventory, and accounting—all from a single, intuitive platform. Our mission is simple: to partner with dealerships, fuel innovation, and create lasting relationships that drive growth and customer satisfaction.
Why Join brighthush?
At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and empowerment. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment where your ideas are heard, your growth is prioritized, and your contributions make a real impact.
Key Highlights
- Fully remote, flexible work from anywhere in the USA
- Competitive base salary with performance incentives
- Comprehensive health, dental, and vision coverage
- Generous paid time off and holiday schedule
- Ongoing professional development and certification programs
- Inclusive, high‑energy team culture that celebrates diversity
- Employee recognition programs and referral bonuses
- Exclusive partner discounts (including brighthush partners)
Position Overview
We are seeking a proactive, customer‑centric Remote Customer Support Representative to join our dynamic support team. In this role, you will be the first line of communication for our dealership partners, delivering timely, solution‑oriented assistance across email, SMS, and phone channels. Your strong problem‑solving skills, clear communication, and passion for service will help us maintain the high standards of support that brighthush is known for.
Key Responsibilities
- Provide exceptional, timely support to dealership partners through multiple channels (email, SMS, phone)
- Diagnose and resolve technical issues related to our dealership management system and imaging solutions
- Document all customer interactions and resolutions in Salesforce, ensuring accurate and up‑to‑date records
- Collaborate with cross‑functional teams (Engineering, Product, Training) to troubleshoot and resolve complex issues
- Escalate unresolved problems with clear context and urgency, ensuring a smooth handoff to the appropriate team
- Share insights and feedback to improve product usability and support processes
- Maintain a high level of customer satisfaction, aiming for first‑contact resolution whenever possible
- Participate in continuous learning initiatives to stay current with product updates and industry trends
Essential Qualifications
- Proven experience using Salesforce or a comparable CRM platform
- Strong understanding of dealership operations and common automotive industry tools
- Excellent written and verbal communication skills in English
- Demonstrated ability to troubleshoot technical issues and provide clear, step‑by‑step solutions
- High level of empathy and a customer‑first mindset
- Strong organizational skills and attention to detail
- Ability to work independently in a remote environment while staying connected to the team
Preferred Qualifications
- Experience in the automotive technology or dealership management space
- Knowledge of imaging solutions or digital asset management systems
- Familiarity with AI‑driven tools and software development life cycles
- Previous remote work experience with a distributed team
- Multilingual capabilities (Spanish, French, or other languages) are a plus
Skills & Competencies
- Technical troubleshooting and problem‑solving
- Customer‑centric communication and relationship building
- Time management and prioritization in a fast‑paced environment
- Adaptability and continuous learning mindset
- Team collaboration and knowledge sharing
- Data entry accuracy and documentation excellence
Career Growth & Development
At brighthush, your career path is designed around your strengths and aspirations. We offer:
- Structured mentorship programs with senior leaders
- Access to industry certifications (e.g., Salesforce Administrator, ITIL Foundation)
- Regular internal training sessions on new product features and emerging technologies
- Clear promotion tracks from Support Representative to Team Lead, Manager, and beyond
- Opportunities to transition into product, engineering, or business development roles
Work Environment & Culture
Our remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. At brighthush, you’ll find:
- Weekly virtual team huddles and monthly all‑hands meetings
- Open‑door policy for feedback and idea sharing
- Inclusive events and celebrations that honor our diverse community
- Flexible scheduling to accommodate personal commitments
- Access to cutting‑edge collaboration tools (Slack, Zoom, Confluence)
Compensation & Benefits
We offer a competitive compensation package that includes:
- Base salary range: $43,680 – $47,840 per year (USD)
- Performance‑based bonuses and incentive plans
- Health, dental, and vision insurance (fully or partially covered)
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and paid holidays
- Employee wellness stipend and mental health resources
- Referral bonus program for bringing in top talent
- Exclusive partner discounts (including brighthush partners)
How to Apply
Ready to make a difference in the automotive technology space? Submit your application through our careers portal or click the link below. We Apply for this job