Dynamic Remote Customer Support Specialist – Flexible Hours, Home‑Based, Earn Uncapped Commission – Join brighthush

About brighthush

brighthush is a trailblazing leader in the sports awards and recognition industry, boasting over four decades of expertise in delivering premium trophies, medals, and commemorative products to clubs, leagues, and corporate teams across the United Kingdom. With a robust online platform, a nationwide network of local champions, and a commitment to exceptional customer service, brighthush has become synonymous with quality, reliability, and innovation in the awards sector.

Why brighthush?

At brighthush, we believe that every team deserves to be celebrated. Our mission is to combine cutting‑edge technology with 45 years of industry knowledge to provide an unrivalled selection of awards, outstanding customer support, and unbeatable value for money. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, supportive environment where your contributions directly impact the success of our clients and the growth of our brand.

Position Overview

We are seeking a highly motivated Remote Customer Support Specialist to join our expanding team. This part‑time, commission‑only role is perfect for individuals who thrive in a flexible, home‑based setting and are eager to earn substantial extra income. No prior sales experience is required – we provide comprehensive training and ongoing support to help you succeed.

Key Responsibilities

• Generate new leads and identify potential clients within your assigned territory.
• Build and nurture relationships with clubs, leagues, and corporate teams, ensuring a seamless customer journey from inquiry to delivery.
• Act as the frontline voice of brighthush, providing real‑time feedback on market trends, customer preferences, and competitor activity.
• Maintain accurate records of customer interactions, sales activities, and follow‑ups using our cloud‑based CRM.
• Achieve and exceed monthly and quarterly sales targets, leveraging your understanding of the awards market.
• Collaborate closely with the marketing and logistics teams to ensure timely order fulfillment and exceptional service.

Essential Qualifications

• Strong, personable communication style with a natural ability to build rapport over the phone and online.
• Comfortable navigating internet tools, data entry, and cloud‑based software.
• Passion for sports, community engagement, or related pastimes.
• Highly organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote environment.
• Reliable internet connection, a dedicated computer, and a quiet workspace.

Preferred Qualifications

• Previous experience in customer service, sales, or account management.
• Knowledge of the sports awards industry or familiarity with trophy manufacturing.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar.
• Basic understanding of e‑commerce and online ordering processes.

Skills & Competencies

• Exceptional verbal and written communication.
• Problem‑solving mindset with a proactive approach to customer needs.
• Adaptability to changing priorities and a fast‑paced market.
• Team player who thrives in a collaborative, remote setting.
• Tech‑savvy with a willingness to learn new tools and systems.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you build expertise in the awards industry, you’ll have the chance to:

• Progress into senior sales or account management roles.
• Lead regional or national territory teams.
• Participate in advanced training workshops on product knowledge, sales techniques, and customer relationship management.
• Earn performance‑based bonuses and recognition awards that celebrate your achievements.

Work Environment & Culture

Our culture is built on trust, flexibility, and a shared passion for celebrating excellence. You’ll enjoy:

• A fully remote, cloud‑based workflow that lets you work from anywhere in the UK.
• Flexible hours that fit around your personal commitments.
• A supportive team that values open communication and continuous improvement.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.

Compensation, Perks & Benefits

While this role is commission‑only, the earning potential is uncapped and highly rewarding:

• Uncapped commission on all retained business.
• Commission paid on every sale, with additional bonuses after six months of consistent performance.
• No sales experience required – we provide full training and ongoing support.
• Access to our cloud‑based software, allowing you to work when and where you want.
• Comprehensive health and wellness resources, including virtual fitness classes and mental health support.
• Annual performance awards and recognition events.

How to Apply

If you’re ready to join a forward‑thinking company that values your drive, offers flexible working, and rewards performance, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.