Dynamic Remote Virtual Assistant – Marketing, Sales, Administration & Customer Service Specialist – South Africa – Drive Digital Growth with brighthush

About brighthush and the Opportunity

In today’s hyper‑connected marketplace, a brand’s digital footprint is its most valuable asset. brighthush is at the forefront of this transformation, blending cutting‑edge technology with human creativity to craft seamless customer journeys, data‑driven marketing strategies, and scalable sales solutions. As a fully remote, fast‑growing organization headquartered in South Africa, we empower brands worldwide to thrive online. We’re looking for a highly organized, proactive, and reliable Virtual Assistant to join our South African team and help shape the future of digital commerce.

Why Join brighthush?

• Remote Flexibility: Work from any location in South Africa with a fully equipped home‑office setup, including high‑speed internet, ergonomic furniture, and a dedicated workspace stipend.
• Impactful Work: Your day‑to‑day tasks will directly influence marketing reach, sales growth, operational efficiency, and customer satisfaction across a global audience.
• Career Growth & Development: Access to curated online training, mentorship programs, cross‑functional projects, and a learning budget that covers certifications in Google Analytics, HubSpot, and more.
• Inclusive Culture: A diverse, supportive team that values creativity, accountability, and work‑life balance. Your voice matters in shaping processes and policies.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package that supports your well‑being and professional growth.

Key Responsibilities

As a Virtual Assistant at brighthush, you will be the backbone of our marketing, sales, administrative, and customer service functions. Your role is dynamic, requiring strategic thinking, meticulous organization, and excellent communication skills. Below is a detailed breakdown of what your day will look like.

Marketing Support

• Assist with social media management: create content calendars, schedule posts, and engage with online communities across platforms such as Instagram, LinkedIn, and TikTok.
• Support email marketing initiatives: draft newsletters, segment lists, and track campaign performance using tools like Mailchimp and ActiveCampaign.
• Conduct online research on industry trends, competitor activities, and emerging digital tools to inform strategy and keep our brand ahead of the curve.
• Collaborate with the creative team to curate visual assets and copy for marketing collateral, ensuring brand consistency and high engagement.
• Analyze marketing metrics and compile reports to measure ROI, identify opportunities, and recommend data‑driven improvements.

Sales Enablement

• Lead generation: identify and qualify prospects through LinkedIn, industry directories, and other online sources, ensuring a steady pipeline of high‑quality leads.
• Maintain and update lead lists in our CRM (HubSpot or Salesforce), ensuring data accuracy, timely follow‑ups, and compliance with data protection standards.
• Assist the sales team with outreach emails, call scripts, and meeting scheduling, freeing them to focus on closing deals.
• Track sales pipeline stages and provide regular updates to the sales manager, highlighting bottlenecks and opportunities.
• Coordinate post‑sale follow‑ups to nurture customer relationships, gather testimonials, and identify upsell opportunities.

Administrative Excellence

• Manage day‑to‑day email inboxes, prioritizing and responding to internal and external communications with professionalism and speed.
• Perform data entry, document creation, spreadsheet maintenance, and report generation, ensuring accuracy and consistency across multiple databases.
• Maintain accurate records across multiple systems, ensuring compliance with GDPR and local data protection regulations.
• Provide general operational support: book travel, prepare expense reports, coordinate virtual meetings, and manage calendars for senior leaders.
• Implement process improvements to streamline workflows, reduce redundancies, and increase overall productivity.

Customer Service Champion

• Respond promptly to customer inquiries via email, chat, or other communication channels, ensuring a 24/7 support experience.
• Resolve basic customer concerns, providing clear, courteous, and effective solutions that reflect our brand’s commitment to excellence.
• Escalate complex issues to the appropriate team members while keeping the customer informed and engaged.
• Maintain up‑to‑date customer records in the CRM, ensuring a single source of truth for all stakeholders.
• Collect and analyze customer feedback to identify trends, recommend improvements, and drive continuous enhancement of our service offerings.

Essential Qualifications

• Proven experience as a Virtual Assistant or in a similar remote support role, with a track record of delivering high‑quality work on time.
• Exceptional written and verbal communication skills in English; additional South African languages (Zulu, Xhosa, Afrikaans) are a plus.
• Strong organizational abilities with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), CRM platforms (HubSpot, Salesforce), and collaboration tools (Slack, Trello, Asana).
• Self‑motivated, disciplined, and capable of working independently in a remote environment while maintaining high productivity.
• Excellent multitasking and prioritization skills, with the ability to meet tight deadlines and adapt to changing priorities.

Preferred Qualifications

• Experience with marketing automation tools (Mailchimp, ActiveCampaign, HubSpot Marketing Hub).
• Basic graphic design skills using Canva or Adobe Creative Cloud to create engaging visuals.
• Knowledge of SEO best practices and content marketing strategies to support organic growth.
• Previous exposure to e‑commerce platforms (Shopify, WooCommerce) and order‑to‑cash processes.
• Experience in a fast‑paced startup or tech environment, comfortable with rapid iteration and ambiguity.

Core Skills & Competencies

• Digital Literacy: Comfortable navigating multiple online platforms, troubleshooting basic tech issues, and staying current with emerging tools.
• Time Management: Ability to juggle multiple tasks while meeting deadlines and maintaining high quality.
• Problem‑Solving: Quick thinker who can propose solutions, take initiative, and drive projects to completion.
• Collaboration: Works seamlessly with cross‑functional teams across time zones, fostering open communication and shared success.
• Adaptability: Thrives in a constantly evolving remote work landscape, embracing change and learning new skills.
• Customer‑Centric Mindset: Prioritizes customer satisfaction, proactive communication, and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Virtual Assistant, you’ll have the chance to:

• Shadow senior marketers and sales leaders to gain insights into strategic decision‑making and industry trends.
• Participate in monthly learning sessions covering digital marketing, sales techniques, productivity hacks, and emerging technologies.
• Take on project ownership: lead initiatives such as a new lead‑generation campaign, a CRM migration, or a customer experience audit.
• Earn certifications in Google Analytics, HubSpot, or other relevant tools through our learning budget, boosting your professional credibility.
• Progress into roles such as Marketing Coordinator, Sales Operations Specialist, Customer Success Manager, or even Product Marketing Lead.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and continuous improvement. You’ll experience:

• Weekly virtual team huddles to align on priorities, celebrate wins, and share knowledge.
• Open channels for feedback: your voice matters in shaping processes and policies.
• A flexible schedule that respects personal commitments while ensuring core collaboration windows for cross‑functional alignment.
• Access to a digital wellness program, including mindfulness sessions, ergonomic resources, and mental health support.
• A vibrant community of professionals who share knowledge, celebrate diversity, and support each other’s growth.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer:

• Competitive base salary aligned with industry standards in South Africa.
• Performance‑based bonuses tied to key metrics such as lead conversion, customer satisfaction, and project delivery.
• Health and wellness stipend to support your physical and mental well‑being.
• Fully reimbursed home‑office setup, including high‑speed internet, ergonomic chair, desk, and peripherals.
• Paid time off, including public holidays and a generous vacation policy that encourages rest and rejuvenation.
• Professional development budget for courses, conferences, and certifications that enhance your skill set.
• Access to a global network of peers and mentors across brighthush’s international offices, fostering cross‑cultural collaboration.

How to Apply

If you’re a proactive, detail‑oriented professional ready to make a tangible impact from the comfort of your home, we’d love to hear from you. Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio pieces or case studies that showcase your organizational and communication skills.

Join brighthush and become part of a forward‑thinking team that values innovation, collaboration, and personal growth. Your work will help shape the future of digital marketing, sales, and customer experience for a global audience.

Ready to take the next step? Apply now and transform the way we work—remotely, collaboratively, and with purpose.