Entry‑Level Revenue Cycle Management Customer Success Specialist – Client Support & Operations – Driving Excellence in Healthcare Practice Management at brighthush

Welcome to brighthush – Where Innovation Meets Patient Care

At brighthush, we’re not just building software; we’re reshaping the entire landscape of medical practice management. Founded in 2010 by a seasoned physician and a technology entrepreneur, our mission has always been simple: help doctors run their practices more efficiently so they can focus on what matters most—delivering exceptional patient care. Today, we serve over 4,500 clinicians worldwide, from our headquarters in Boca Raton, Florida, to our vibrant teams in Hyderabad, India. Our AI‑enabled, specialty‑specific cloud platform delivers real‑time insights, automates routine tasks, and places patients at the center of every decision. If you’re passionate about technology, data, and improving health outcomes, brighthush is the place to bring your expertise to life.

Why brighthush is the Ideal Place to Grow Your Career

• Industry Recognition: Awarded Gold Globee for “Technology Team of the Year” (2025) and ranked #1 EHR in 11 specialties by the Black Book Awards (2025).
• Culture of Excellence: Consistently named a Top Place to Work, with a focus on accountability, agility, customer focus, communication, and results‑driven performance.
• Rapid Growth & Innovation: We’re scaling globally, investing in cutting‑edge AI, expanding our product suite, and opening new markets worldwide.
• Impactful Work: Every team member directly transforms the healthcare experience for millions of patients.

Role Overview

As an Entry‑Level Revenue Cycle Management Customer Success Specialist, you will be the first line of support for our valued clients. Your daily work will involve managing transactional tasks, triaging support cases, and collaborating closely with Client Advisors and internal operations teams to keep our clients’ revenue cycles running smoothly. Your contributions will directly influence client satisfaction, retention, and the overall success of our practice partners.

Key Responsibilities

• Handle incoming client emails, support tickets, and phone inquiries related to charges, payments, and claims, ensuring resolution within a 48‑hour SLA.
• Conduct detailed claim‑level denial reviews, patient balance reconciliations, and demographic verifications in partnership with practice staff.
• Manage phone queues for transactional questions, routing inquiries to the appropriate internal teams when necessary.
• Identify and flag larger claim issues, recurring trends, or contract‑related matters for escalation to Client Advisors or functional leads.
• Oversee daily support for approximately 20 assigned client accounts, delivering exceptional service to office managers, billers, and front‑desk personnel.
• Act as a Business Systems Analyst by diagnosing underlying issues in client tickets, leveraging product knowledge, and preparing documentation for subject‑matter experts.
• Spot repetitive workflow bottlenecks, flag recurring claim errors or internal process gaps, and recommend improvements to client‑facing documentation and training materials.
• Assist leadership and account teams in authoring and executing tactical risk‑mitigation plans for at‑risk accounts.
• Identify client pain points and operational gaps that could be addressed by additional brighthush services.
• Participate in cross‑functional projects and take on additional duties as assigned.

Essential Qualifications

• Minimum of 2 years of experience in medical billing, healthcare business processes, or revenue cycle management (or an equivalent combination of education and experience).
• Bachelor’s degree or equivalent work experience preferred.
• Medical Billing Certification is highly desirable.
• Strong knowledge of medical billing and coding, healthcare business processes, and a solid understanding of insurance carriers including Medicare, private HMOs, and PPOs.
• Proficiency in Microsoft Excel (formulas, functions, formatting) and PowerPoint.
• Exceptional written, verbal, and interpersonal communication skills with meticulous attention to detail.
• Excellent organizational and time‑management abilities, capable of multitasking in a fast‑paced environment.
• Self‑starter who can work independently and collaboratively within a team.
• Alignment with brighthush core competencies: Accountability, Agility, Customer Focus, Communication, and Results‑Driven.

Preferred Qualifications

• Experience with AI‑enabled revenue cycle platforms or cloud‑based practice management solutions.
• Familiarity with practice‑management software such as Athenahealth, Epic, or similar systems.
• Knowledge of HIPAA compliance and data privacy regulations.
• Previous experience in a customer success or client advisory role within the healthcare technology sector.

Skills & Competencies

• Technical Proficiency: Ability to navigate complex billing systems, interpret claim data, and troubleshoot technical issues.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to analyze data trends and propose actionable solutions.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting client relationships.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Comfortable working in a dynamic environment with evolving priorities.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, including sales, product, and engineering.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for career advancement. As a Customer Success Specialist, you will:

• Gain exposure to the full revenue cycle, from claim submission to payment reconciliation.
• Develop expertise in AI‑driven analytics and predictive modeling.
• Progress to senior roles such as Senior Client Advisor, Customer Success Manager, or Product Specialist.
• Participate in continuous learning programs, including tuition reimbursement, LinkedIn Learning access, and in‑house workshops.
• Engage with mentorship programs that pair you with seasoned leaders in the industry.
• Attend industry conferences and webinars to stay ahead of emerging trends in healthcare technology.
• Contribute to product roadmap discussions, ensuring that client feedback shapes future releases.

Work Environment & Culture

• Hybrid work model: flexible office‑based roles and remote options for eligible positions.
• Dog‑friendly headquarters in the U.S., with weekly catered breakfast and lunch, treadmill workstations, Zen rooms, and wellness spaces.
• Inclusive, collaborative culture that celebrates diversity, equity, and belonging.
• Employee‑run Business Resource & Special Interest Groups that foster community and professional growth.
• Regular team‑building events, hackathons, and innovation challenges.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.
• Commitment to work‑life balance, with generous paid time off and flexible scheduling.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Comprehensive medical, dental, and vision coverage, with a company Health Savings Account contribution.
• 401(k) plan with a matching contribution of 50% of your contribution up to 6% of your compensation, fully vested after one year.
• Generous paid time off (PTO) and paid parental leave.
• Company‑paid life and disability insurance, flexible spending accounts, and an Employee Assistance Program.
• Professional development support: tuition reimbursement, unlimited LinkedIn Learning access, and internal training sessions.
• Global presence with opportunities for international collaboration and travel.
• Wellness initiatives, including on‑site fitness equipment and mindfulness rooms.
• Annual performance bonuses tied to company and individual metrics.

Phishing Scam Warning

brighthush is vigilant against phishing scams. No legitimate job offer will be made without a formal interview process. All official communications will come from a brighthush email address ending in @brighthush.com. If you receive suspicious messages or requests for personal or financial information, please report them to the FTC website and do not respond.

How to Apply

Ready to join a team that is transforming healthcare? Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of medical practice management.