Seasonal Remote Customer Service Agent – High-Paying, Flexible Schedule, Upselling & Retention Specialist at brighthush

About brighthush

brighthush is a global leader in pest management, dedicated to protecting homes and businesses with innovative, science‑based solutions. With a legacy spanning more than a century, brighthush has built a reputation for excellence, integrity, and customer‑centric service. Our remote Contact Center is a high‑energy, collaborative hub where talented individuals thrive, learn, and grow while delivering peace of mind to millions of customers worldwide.

Why Join brighthush?

As a seasonal customer service professional, you’ll be part of a dynamic team that drives retention, upsells, and exceptional service during our peak season. brighthush offers:

• Competitive base pay starting at $16.73 per hour, plus a 3% sales commission on every successful upsell.
• Flexible scheduling that includes nights, weekends, and holidays to fit your lifestyle.
• A four‑week, immersive training program that equips you with the skills and confidence to excel.
• Gamified performance tools that keep you engaged and reward your achievements.
• Opportunities for full‑time, permanent roles based on performance and business needs.
• Comprehensive benefits: 401(k) with company match, employee stock purchase plan, health, dental, and vision coverage.
• A culture that values safety, professionalism, empathy, integrity, and innovation.

Key Responsibilities

As a Seasonal Remote Customer Service Agent, you will:

• Deliver world‑class service to brighthush customers via inbound and outbound calls, chat, and email.
• Maintain a private, distraction‑free home office equipped with a computer, headset, and high‑speed internet.
• Support field teams during the peak season that begins in February, ensuring seamless communication and customer satisfaction.
• Identify and execute cross‑selling and upselling opportunities that enhance customer value and increase revenue.
• Utilize gamification tools to track performance metrics, set goals, and celebrate achievements.
• Participate in daily huddles, training sessions, and continuous improvement workshops.
• Adhere to brighthush’s quality standards and compliance guidelines.

Essential Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center environment.
• Completion of a Culture Index assessment.
• Verified high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload, wired).
• Proficiency in Microsoft Office and web‑based applications.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines in a fast‑paced setting.
• Empathy, patience, and a genuine desire to help customers.

Preferred Qualifications

• Experience in sales or upselling within a customer‑service role.
• Knowledge of pest control products and services.
• Multilingual abilities, especially Spanish, to serve a diverse customer base.
• Prior remote work experience with a proven track record of reliability.
• Familiarity with CRM systems and call‑center software.

Skills & Competencies

• Customer‑centric mindset – always putting the customer first.
• Excellent problem‑solving skills – turning challenges into opportunities.
• Strong time‑management – balancing high call volumes with quality service.
• Adaptability – thriving in a constantly evolving environment.
• Team collaboration – working effectively with field teams and remote colleagues.
• Tech‑savvy – comfortable learning new tools and platforms quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. Successful seasonal agents often transition to full‑time roles in sales, account management, or field operations. You’ll have access to:

• Ongoing training programs that cover advanced sales techniques, product knowledge, and leadership skills.
• Mentorship from experienced brighthush professionals.
• Internal career pathways that reward performance, dedication, and innovation.
• Opportunities to participate in community outreach and volunteer initiatives that reinforce our mission of creating safer, healthier living environments.

Work Environment & Company Culture

brighthush’s remote Contact Center is built on a foundation of trust, transparency, and mutual respect. We celebrate diversity, encourage open communication, and foster a culture where every voice matters. Our employees enjoy:

• Flexible work hours that accommodate personal commitments.
• A supportive team environment with regular check‑ins and peer recognition.
• Access to wellness resources, including mental health support and fitness programs.
• A commitment to sustainability and community impact through volunteer programs.

Compensation, Perks & Benefits

Beyond competitive hourly wages and commissions, brighthush offers:

• 401(k) plan with company match.
• Employee stock purchase plan.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development stipend.
• Employee referral bonus program.

Ready to Make an Impact?

If you’re self‑motivated, customer‑focused, and eager to grow in a recession‑resistant industry, brighthush invites you to apply for our Seasonal Remote Customer Service Agent position. Join a team that values your contributions, rewards your success, and empowers you to make a difference every day.