Dynamic Customer Experience Coordinator – Retail Excellence & Loyalty Program Specialist

About brighthush

At brighthush, we are redefining the off‑price retail landscape by delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a presence in more than 1,000 stores across the United States and a growing e‑commerce platform, brighthush is a Fortune 100 company that thrives on innovation, collaboration, and a relentless focus on customer delight. Our mission is simple: to make high‑quality, designer, and brand name merchandise accessible to everyone, while fostering a culture of integrity, diversity, and continuous learning.

Why Join brighthush?

When you become part of the brighthush family, you’ll discover a workplace that celebrates individuality, rewards performance, and invests in your professional growth. We offer:

• Competitive base salary and performance‑based incentives
• Comprehensive benefits package, including health, dental, vision, and life insurance
• 401(k) retirement plan with company match and generous contribution limits
• Paid time off, parental leave, and holiday schedules that respect work‑life balance
• Employee discount program, wellness initiatives, and a supportive Employee Assistance Program (EAP)
• Opportunities for cross‑functional training, leadership development, and internal mobility
• Inclusive, collaborative culture that values every voice and encourages innovative thinking

Position Overview

The Customer Experience Coordinator is a pivotal role that bridges frontline operations with strategic customer engagement. As the face of brighthush at the store level, you will lead a team of Associates to deliver prompt, courteous service, promote loyalty programs, and maintain a clean, organized, and inviting retail environment. Your leadership will directly influence customer satisfaction scores, repeat business, and overall store performance.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates to consistently deliver outstanding customer service.
• Model exemplary customer interactions by engaging with shoppers, addressing inquiries, and resolving concerns in a timely, professional manner.
• Ensure the store’s visual presentation, cleanliness, and merchandising standards meet or exceed brighthush guidelines.
• Assign registers, manage POS coverage, and coordinate break schedules to maintain optimal staffing levels.
• Facilitate ongoing training on front‑end principles, product knowledge, and loyalty program benefits.
• Monitor and report on key performance indicators such as sales per register, customer satisfaction, and shrink reduction metrics.
• Collaborate with Store Manager and other leaders to develop and implement strategies that drive customer loyalty and repeat visits.
• Maintain strict adherence to labor laws, company policies, and safety protocols.
• Actively participate in store shrink reduction initiatives and support loss prevention efforts.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Perform other duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 3 years of retail experience, with at least 1 year in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a customer‑first mindset.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team‑player attitude, with a proven track record of collaborating effectively with peers and supervisors.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Flexible availability, including evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of safety regulations and emergency response procedures.
• Prior exposure to a multi‑store or regional retail environment.
• Certification or coursework in retail management, customer service, or related fields.

Skills & Competencies

• Leadership & Coaching: Ability to motivate, develop, and empower a diverse team.
• Customer Focus: Passion for creating memorable shopping experiences.
• Analytical Thinking: Proficiency in interpreting sales data and translating insights into action.
• Problem Solving: Quick decision‑making skills to resolve customer issues and operational challenges.
• Communication: Clear, concise, and persuasive communication with customers, Associates, and management.
• Adaptability: Comfortable working in a dynamic environment with shifting priorities.
• Integrity: Commitment to ethical conduct, confidentiality, and compliance with all policies.
• Time Management: Efficiently balancing multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, loss prevention, and corporate strategy.
• Participate in leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Retail Analyst.
• Access to online learning platforms, workshops, and mentorship programs designed to sharpen your skills.
• Opportunity to lead special projects, such as store redesigns, seasonal promotions, or community outreach initiatives.
• Clear career ladder with defined milestones, performance reviews, and promotion pathways.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our employees enjoy:

• A vibrant, inclusive workplace where diverse perspectives are valued.
• Open communication channels that encourage feedback and continuous improvement.
• Regular team‑building events, wellness challenges, and community service opportunities.
• Recognition programs that celebrate achievements and milestones.
• Commitment to sustainability, with initiatives that reduce waste, conserve energy, and support local communities.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance bonuses tied to store metrics and individual contributions.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match and generous contribution limits.
• Paid time off, parental leave, and holiday schedules that support work‑life balance.
• Employee discount program, wellness initiatives, and an Employee Assistance Program (EAP).
• Additional perks such as childcare support, pet insurance, and legal assistance.
• Opportunities for tuition reimbursement and professional development funding.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a high‑performing team, we encourage you to apply today. Join brighthush and help us create memorable shopping moments for millions of customers worldwide.