Dynamic Retail Customer Experience Coordinator – Full Time – Store Operations, Guest Relations & Loyalty Program Leadership at brighthush

Welcome to brighthush – Where Every Customer Interaction is an Opportunity

At brighthush, we believe that retail is more than just transactions – it’s about creating memorable moments that keep shoppers coming back. As a global leader in off‑price retail, brighthush blends a vibrant culture of diversity, collaboration, and continuous learning with a relentless focus on customer delight. Whether you’re stepping into one of our flagship stores, working behind the scenes in our distribution centers, or contributing from our dynamic corporate hubs, you’ll find a place where your ideas matter, your growth is accelerated, and your impact is felt across the entire organization.

Why Join brighthush?

• Impactful Work: Shape the customer experience from the front of the store to the back‑office, ensuring every shopper feels valued and understood.
• Career Growth: Start as a frontline leader and evolve into senior management, operations, or corporate roles.
• Learning Culture: Access on‑the‑job training, mentorship programs, and a wealth of digital learning resources.
• Inclusive Environment: Thrive in a workplace that celebrates diversity, equity, and belonging.
• Competitive Compensation: Earn a starting hourly rate of $14.00–$14.50, with opportunities for overtime, bonuses, and performance incentives.
• Comprehensive Benefits: From health coverage to retirement plans, we offer a robust benefits package designed to support you and your family.

Key Responsibilities

As a Retail Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. Your day‑to‑day duties will include:

• Leading a team of Associates to deliver prompt, courteous, and personalized service that drives loyalty program enrollment.
• Setting the tone for a clean, organized, and visually appealing store environment that aligns with brighthush’s brand standards.
• Coaching Associates on front‑end principles, including upselling, cross‑selling, and effective communication.
• Managing POS coverage, assigning registers, and coordinating breaks to maintain optimal staffing levels.
• Resolving customer concerns swiftly, turning potential complaints into opportunities for brand advocacy.
• Ensuring all Associates adhere to store plans, merchandising guidelines, and safety protocols.
• Collaborating with Store Management to identify training needs, develop coaching plans, and track performance metrics.
• Supporting shrink reduction initiatives and maintaining a safe, secure shopping environment.
• Promoting brighthush’s loyalty and credit programs to increase repeat business and customer lifetime value.
• Participating in continuous improvement projects and other duties as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities, unexpected situations, and dynamic store demands.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Proficiency in POS systems, basic data entry, and Microsoft Office Suite.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and customer data analytics.
• Background in safety compliance, loss prevention, or store operations.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.
• Previous experience in a high‑traffic, multi‑brand retail environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating positive, memorable interactions.
• Leadership Presence: Ability to inspire, motivate, and develop Associates.
• Analytical Thinking: Use data to drive decisions, identify trends, and improve performance.
• Problem‑Solving: Quickly assess issues and implement effective solutions.
• Collaboration: Work seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Resilience: Thrive under pressure, maintain composure, and keep the team focused.
• Tech Savvy: Comfortable with POS, inventory systems, and digital customer engagement tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will:

• Participate in the Retail Leadership Development Program, a structured pathway to senior management roles.
• Access e‑learning modules covering everything from advanced merchandising to data analytics.
• Receive mentorship from seasoned leaders who have navigated the brighthush career ladder.
• Attend annual conferences and workshops that keep you at the forefront of retail innovation.
• Earn certifications in areas such as customer service excellence, safety compliance, and retail analytics.

Work Environment & Company Culture

brighthush is built on a foundation of trust, respect, and shared purpose. Our culture is defined by:

• Open Door Policy: Transparent communication from leadership to front‑line staff.
• Inclusive Community: Celebrating diverse backgrounds, perspectives, and ideas.
• Employee Recognition: Regular shout‑outs, awards, and incentive programs that celebrate outstanding performance.
• Wellness Initiatives: On‑site fitness classes, mental health resources, and wellness challenges.
• Social Impact: Community outreach, sustainability projects, and volunteer opportunities.

Compensation & Benefits

We offer a comprehensive package that supports your well‑being, financial security, and future goals:

• Competitive Salary: Starting at $14.00–$14.50 per hour, with potential for overtime and performance bonuses.
• Health & Wellness: Medical, dental, and vision coverage; HSA and FSA options.
• Retirement Plans: 401(k) with company match for eligible employees.
• Paid Time Off: Paid holidays, vacation, sick leave, and parental leave.
• Employee Discounts: Store discounts, childcare, cell phone, pet, and legal insurance.
• Professional Development: Tuition reimbursement, training stipends, and leadership programs.
• Additional Perks: Auto/home insurance discounts, scholarship program, adoption assistance, and more.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer experience can help us continue to delight shoppers worldwide.

Apply to This Job

Location & Schedule

Store: brighthush – 1586 Houston, TX (4520 Dacoma St.) Schedule: Full Time – Flexible, including nights, weekends, and holidays.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.