Dynamic Retail Loss Prevention & Customer Service Associate II – Front‑Line Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and inclusivity, and we empower every team member to grow, learn, and make a tangible impact.

Why Join brighthush?

At brighthush, we believe that every day is an opportunity to shape the future of retail. As a Retail Loss Prevention & Customer Service Associate II, you will be at the frontline of safeguarding our brand, ensuring a safe and welcoming environment for shoppers, and contributing to the overall success of our stores. You’ll work alongside a diverse team of professionals who value collaboration, creativity, and continuous improvement. Whether you’re a seasoned security professional or just starting your career, brighthush offers a dynamic, supportive, and rewarding workplace.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible presence at the front of the store and key departments to deter theft, fraud, and other loss incidents.
• Body‑Worn Camera Operations: Operate company‑approved body‑worn cameras, ensuring proper recording, storage, and compliance with privacy regulations.
• Customer Engagement: Greet shoppers with courtesy and respect, offering assistance and directing them to store management or customer service when needed.
• Incident Reporting & Documentation: Observe suspicious behavior, document incidents in AIIM Case Management, and report critical events to Loss Prevention (LP) or store management promptly.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act decisively during emergencies to protect customers, staff, and assets.
• Safety Sweep & Closing Procedures: Conduct a thorough safety sweep of the store in collaboration with management during closing hours.
• Uniform & Equipment Compliance: Wear the full company‑approved uniform, including the body‑worn camera, and maintain a professional appearance at all times.
• Collaboration with Store Teams: Build strong partnerships with store management, merchandising, and customer service teams to foster a cohesive, secure environment.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the development of loss prevention strategies.
• Additional Duties: Perform any other responsibilities assigned by the District Loss Prevention Manager or store leadership.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in Criminal Justice, Business Administration, or related field is a plus.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of interacting with diverse customer groups.
• Sound judgment and decision‑making abilities, especially in high‑pressure situations.
• Strong initiative and the ability to work independently while maintaining a proactive stance.
• Effective time‑management skills, with the capacity to prioritize tasks and meet deadlines.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with radio communication and basic computer skills for incident logging.
• Commitment to upholding brighthush’s values of integrity, respect, and customer focus.

Preferred Qualifications

• Certification in Loss Prevention, Security Management, or related field.
• Experience with body‑worn camera systems and data management.
• Knowledge of local and federal privacy laws related to surveillance.
• Previous exposure to emergency response protocols in a retail environment.
• Multilingual abilities to serve a diverse customer base.

Key Skills & Competencies

• Situational Awareness: Ability to detect potential threats and respond appropriately.
• Customer Service Excellence: Deliver a positive shopping experience while maintaining security standards.
• Problem‑Solving: Quickly assess situations and implement effective solutions.
• Team Collaboration: Work seamlessly with store teams to achieve shared goals.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment.
• Integrity & Ethics: Uphold the highest standards of honesty and professionalism.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a comprehensive development framework:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to internal training modules covering advanced loss prevention tactics, customer engagement, and leadership skills.
• Clear promotion pathways from Associate II to Senior Associate, Manager, and beyond.
• Cross‑functional exposure to merchandising, operations, and corporate initiatives.
• Opportunities to lead special projects, such as store safety audits or community outreach programs.

Work Environment & Company Culture

brighthush fosters a culture that celebrates diversity, encourages innovation, and rewards performance. Our stores are vibrant, inclusive spaces where every team member’s voice is heard. You’ll find:

• A collaborative atmosphere that values teamwork and open communication.
• Regular recognition events, such as “Employee of the Month” and “Team Excellence Awards.”
• Community engagement initiatives, including volunteer days and local partnerships.
• Flexible scheduling options to accommodate personal commitments.
• A commitment to safety, with ongoing training and state‑of‑the‑art security technology.

Compensation, Perks, and Benefits

While specific compensation is tailored to experience and qualifications, brighthush offers a competitive hourly rate ranging from $15.00 to $18.60 per hour. In addition to your base pay, you’ll enjoy a robust benefits package that may include:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates your contributions.

Apply to brighthush Today

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Location

brighthush Store 0070 – Palm Beach Gardens, FL (2430 PGA Boulevard)

Start Your Journey with brighthush

As a Retail Loss Prevention & Customer Service Associate II, you’ll play a pivotal role in safeguarding our brand, enhancing customer satisfaction, and driving operational excellence. If you’re passionate about security, customer service, and continuous improvement, we invite you to apply and become part of the brighthush family. Together, we’ll shape the future of retail and create unforgettable shopping experiences for millions of customers worldwide.