Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, and Winners, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. Our mission is simple: to provide shoppers with an exceptional experience that combines style, value, and convenience—all while fostering a workplace where employees thrive, learn, and advance.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the customer journey. As a Customer Experience Coordinator, you will be at the heart of our retail operations, leading a team of Associates to deliver service that exceeds expectations. Whether you’re working in a bustling distribution center, a vibrant retail store, or one of our global home offices, you’ll find endless opportunities to develop new skills, take on leadership responsibilities, and contribute to a company that values innovation, integrity, and inclusion.

Role Overview

The Customer Experience Coordinator is a frontline leadership position responsible for ensuring that every customer interaction reflects brighthush’s commitment to quality, courtesy, and loyalty. You will manage a team of Associates, oversee daily store operations, and champion our loyalty programs, all while maintaining a clean, organized, and safe retail environment. Your leadership will directly influence customer satisfaction scores, sales performance, and the overall store culture.

Key Responsibilities

• Team Leadership & Development: Mentor and coach a diverse group of Associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Experience Management: Lead by example, engaging with shoppers, resolving concerns swiftly, and ensuring every customer leaves with a positive impression.
• Front‑End Operations: Assign registers, manage POS coverage, coordinate breaks, and ensure Associates adhere to store plans and merchandising standards.
• Loyalty Program Promotion: Drive enrollment and usage of brighthush’s loyalty and credit programs, providing Associates with the tools and training to upsell effectively.
• Store Presentation & Safety: Maintain a clean, organized, and visually appealing store layout; enforce safety protocols and promote a secure environment for both customers and staff.
• Performance & Compliance: Monitor key metrics, provide real‑time feedback, and ensure compliance with labor laws, company policies, and operational procedures.
• Collaboration & Communication: Partner with store management to identify training needs, share best practices, and align on strategic priorities.
• Problem Solving: Address customer concerns, operational challenges, and associate questions promptly, turning potential issues into opportunities for improvement.
• Continuous Improvement: Participate in shrink reduction initiatives, inventory accuracy programs, and other store efficiency projects.
• Additional Duties: Perform any other tasks as assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask, prioritize, and adapt to changing priorities in a fast‑paced environment.
• Proficiency with POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer service excellence.
• Background in training and developing retail associates.
• Knowledge of loyalty program management and sales analytics.
• Demonstrated ability to lead teams through change and drive performance metrics.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Leadership & Coaching: Inspire and motivate teams, provide constructive feedback, and cultivate a culture of continuous learning.
• Customer‑Centric Mindset: Anticipate customer needs, personalize interactions, and resolve issues with empathy and efficiency.
• Analytical Thinking: Interpret sales data, identify trends, and implement actionable improvements.
• Operational Excellence: Ensure smooth daily operations, from register management to inventory accuracy.
• Adaptability: Thrive in a dynamic environment, adjusting priorities as needed.
• Collaboration: Work effectively with cross‑functional teams, including merchandising, loss prevention, and corporate support.
• Integrity & Ethics: Uphold brighthush’s standards of honesty, confidentiality, and compliance.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to a comprehensive learning ecosystem that includes:

• On‑the‑job training modules covering customer service, merchandising, and leadership fundamentals.
• Mentorship programs pairing you with senior leaders across the organization.
• Access to e‑learning platforms for skill development in areas such as data analytics, digital marketing, and supply chain management.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Operations Manager.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive, and collaborative culture. Our stores are more than just retail spaces—they’re community hubs where employees feel valued, respected, and empowered to make a difference. You’ll experience:

• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.
• Team‑building events, volunteer opportunities, and community outreach initiatives.
• A supportive environment that encourages innovation, creativity, and problem‑solving.

Compensation & Benefits

We offer a competitive hourly wage ranging from $17.00 to $17.50, commensurate with experience and skill set. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Employee discount program on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly policies.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to a credit union and financial planning tools.

How to Apply

Ready to elevate your retail career and make a lasting impact on customer experiences? Click the link below to submit your application and join the brighthush family.

Apply To This Job

Closing Statement

As a Customer Experience Coordinator at brighthush, you will be at the forefront of delivering unforgettable shopping moments while leading a team that shares your passion for service excellence. If you are a proactive, customer‑focused leader eager to grow within a dynamic, inclusive, and forward‑thinking organization, we invite you to apply today. Together, we’ll shape the future of retail and create value for customers, associates, and communities worldwide.