Enterprise Customer Success Manager – Senior Enterprise Account Lead for UK & Global Growth at brighthush

About brighthush

brighthush is a trailblazing technology powerhouse that empowers organizations worldwide to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge solutions that span cloud architecture, data analytics, and intelligent automation, brighthush is redefining how enterprises design, build, and operate their most critical business systems. Our mission is simple yet ambitious: to help our customers achieve measurable, sustainable growth by delivering technology that is both powerful and intuitive.

Founded on a culture of curiosity, collaboration, and relentless innovation, brighthush has grown from a niche startup to a global leader in enterprise software. We serve a diverse range of industries—including finance, healthcare, manufacturing, and public sector—providing them with the tools they need to navigate complex regulatory landscapes, scale operations, and stay ahead of the competition.

At brighthush, we believe that technology should be a catalyst for positive change. That’s why we invest heavily in our people, fostering an environment where creativity thrives, ideas are challenged, and career growth is a shared priority. If you’re passionate about making a tangible impact, thrive in a fast‑paced setting, and want to be part of a team that is reshaping the future of enterprise software, we want to hear from you.

Position Overview

We are seeking an experienced Enterprise Customer Success Manager to join our UK team. In this senior role, you will be the strategic partner for our most valuable enterprise customers, ensuring their success, driving retention, and unlocking expansion opportunities. You will own the entire customer lifecycle—from onboarding through renewal—while collaborating closely with sales, product, and support teams to deliver exceptional value and measurable outcomes.

Key Responsibilities

• Customer Relationship Leadership: Build and maintain deep, trusted relationships with C‑suite executives and key stakeholders across multiple enterprise accounts.
• Retention & Growth Strategy: Own the renewal process, negotiate contract terms, and develop expansion plans that align with customers’ business objectives.
• Account Planning & Forecasting: Create detailed account plans, set quarterly and annual goals, and provide accurate revenue forecasts to the executive team.
• Cross‑Functional Collaboration: Partner with Sales, Product Management, Implementation, and Support to ensure seamless delivery of solutions and proactive issue resolution.
• Data‑Driven Insights: Leverage Salesforce and other analytics tools to monitor usage, health metrics, and satisfaction scores, translating data into actionable recommendations.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer advisory boards, positioning the company as a trusted advisor.
• Team Mentorship: Coach and mentor junior Customer Success Managers, fostering a culture of continuous improvement and high performance.

Essential Qualifications

• Minimum 5+ years of experience in Customer Success, Account Management, or Enterprise Sales, preferably within the technology sector.
• Proven track record of managing a portfolio of complex enterprise accounts, achieving high renewal rates and consistent upsell success.
• Strong negotiation, forecasting, and communication skills, with the ability to influence at all organizational levels.
• Hands‑on experience with Salesforce (or equivalent CRM) and data‑driven decision making.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to thrive in a remote, distributed work environment while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Experience working with large, global enterprises (10,000+ employees) and navigating multi‑region contracts.
• Background in SaaS or cloud‑based solutions, especially in architecture, data, or automation domains.
• Knowledge of industry regulations (e.g., GDPR, HIPAA, ISO 27001) and how they impact enterprise deployments.
• Prior experience in a leadership or mentorship capacity within a Customer Success organization.
• Advanced proficiency in data analytics tools (e.g., Tableau, Power BI) and ability to translate complex data into clear business insights.

Core Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer Advocacy & Relationship Management
• Negotiation & Deal Closure
• Data Analysis & Insight Generation
• Project & Program Management
• Cross‑Functional Leadership
• Adaptability & Resilience
• Continuous Learning & Curiosity

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As an Enterprise Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team of account leaders.
• Take on strategic initiatives such as Customer Experience Transformation or Global Expansion Programs.
• Participate in leadership development workshops, mentorship programs, and industry conferences.
• Access to continuous learning resources, including certifications in SaaS, cloud architecture, and data analytics.
• Be part of a culture that rewards innovation, initiative, and measurable impact.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere in the UK while staying connected to a vibrant, collaborative community. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Key cultural pillars include:

• Innovation: A flat hierarchy that allows ideas to flow freely from all levels.
• Transparency: Regular town halls, open Q&A sessions, and clear communication of company goals.
• Well‑Being: Comprehensive wellness programs, mental health support, and flexible working hours.
• Community: Volunteer initiatives, hackathons, and social events that bring teams together.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with seniority and market benchmarks.
• Performance‑based bonuses tied to customer retention, expansion, and overall business impact.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Retirement savings plan with company match.
• Health, dental, and vision insurance for you and your dependents.
• Remote work stipend covering home office setup and internet costs.
• Professional development budget for courses, certifications, and conference attendance.
• Employee stock purchase plan, allowing you to share in brighthush’s growth.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking team that is shaping the future of enterprise technology. You will:

• Work on high‑impact projects that directly influence the success of Fortune 500 companies.
• Collaborate with world‑class engineers, product managers, and data scientists.
• Enjoy a flexible, remote‑first work model that supports your personal and professional life.
• Be part of a culture that values curiosity, continuous improvement, and bold experimentation.
• Receive recognition and rewards for your contributions, both in terms of career advancement and tangible benefits.

Ready to Make an Impact?

If you are a seasoned Customer Success professional with a passion for driving enterprise growth, we invite you to apply. Bring your expertise, your vision, and your drive to brighthush, and help us empower organizations to achieve their most ambitious goals.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how you can contribute to brighthush’s continued success.