Digital Customer Education Content Specialist – Brighthush – Driving Engaging In‑App Guidance & eLearning for Veterinary Practice Management

About Brighthush

Brighthush is a trailblazing leader in veterinary practice management solutions, empowering veterinarians, technicians, and support staff to deliver exceptional care to pets and livestock worldwide. With a portfolio of cutting‑edge software, Brighthush combines deep industry expertise with a passion for innovation, ensuring that every user can navigate complex workflows with confidence and ease. Our mission is to transform veterinary practice through intuitive technology, data‑driven insights, and world‑class customer education.

Why Join Brighthush?

At Brighthush, we believe that learning is a lifelong journey—both for our clients and our team. As a Digital Customer Education Content Specialist, you will be at the forefront of creating immersive learning experiences that help veterinary professionals thrive. You’ll collaborate with product managers, UX designers, and subject‑matter experts to translate complex features into clear, actionable guidance that users can access right when they need it.

Our culture is built on collaboration, curiosity, and a relentless focus on impact. We celebrate diversity, encourage continuous learning, and reward innovation. Whether you’re working from home, in our Frisco or Westbrook offices, or anywhere in the United States, you’ll find a supportive environment that values your voice and your growth.

Key Responsibilities

• Design In‑App Guidance: Craft contextual, step‑by‑step walkthroughs using industry‑leading tools such as WalkMe, Whatfix, and Pendo to guide users through Brighthush’s practice management platform.
• Develop eLearning Modules: Produce engaging, adult‑learning‑principled courses using Articulate Storyline, Camtasia, and Captivate, covering everything from basic navigation to advanced analytics.
• Conduct Learning Needs Assessments: Partner with customer success and product teams to identify skill gaps, prioritize content, and map learning pathways that align with user personas.
• Collaborate with Cross‑Functional Teams: Work closely with UX, product, and support to ensure content accuracy, consistency, and alignment with brand voice.
• Maintain Content Repositories: Organize and update the LMS/LCMS, ensuring that all materials are version‑controlled, searchable, and accessible.
• Analyze Learning Impact: Track engagement metrics, gather user feedback, and iterate on content to maximize adoption and satisfaction.
• Champion Continuous Improvement: Stay current with emerging eLearning trends, authoring tools, and best practices, and recommend enhancements to the content strategy.

Essential Qualifications

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent professional experience).
• Proven experience in learning needs assessment and adult learning theory.
• Strong writing, editing, and facilitation skills—capable of translating technical concepts into clear, concise language.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HTML, CSS, and jQuery for content customization.
• Hands‑on experience with eLearning authoring tools such as Articulate Storyline, Camtasia, and Captivate.
• Experience designing in‑app guidance using platforms like WalkMe, Whatfix, or Pendo.
• Excellent project management skills—able to juggle multiple content projects while meeting deadlines.
• Strong analytical mindset, comfortable interpreting data to inform content decisions.

Preferred Qualifications

• Background in veterinary practice management or healthcare technology.
• Experience with LMS/LCMS administration and content migration.
• Knowledge of HTML5, CSS3, and JavaScript frameworks (e.g., jQuery) for advanced content customization.
• Certification in Instructional Design (e.g., ATD, eLearning Guild).
• Experience with agile development methodologies and cross‑functional sprint cycles.

Skills & Competencies

• Instructional Design Expertise: Ability to apply adult learning principles, design learning objectives, and create engaging, interactive content.
• Technical Proficiency: Comfortable working with authoring tools, in‑app guidance platforms, and web technologies.
• Communication: Clear, concise writing and strong verbal communication for collaborating with stakeholders.
• Analytical Thinking: Data‑driven approach to measuring learning effectiveness and iterating on content.
• Project Management: Prioritization, time management, and stakeholder coordination.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At Brighthush, your professional development is a top priority. We offer:

• Mentorship programs with senior leaders in product, UX, and customer success.
• Access to industry conferences, webinars, and workshops focused on veterinary technology and eLearning.
• Internal training courses on advanced authoring tools, data analytics, and instructional design frameworks.
• Clear career pathways—from Content Specialist to Senior Content Strategist, Learning Experience Designer, or Director of Customer Education.
• Opportunities to lead cross‑functional initiatives, such as launching new product features or global training programs.

Work Environment & Culture

Brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote‑first approach means you can work from anywhere in the United States, while our Frisco and Westbrook offices provide a vibrant, in‑person community for those who prefer a hybrid setup. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our team enjoys:

• Flexible work hours to support work‑life balance.
• Regular virtual coffee chats and team‑building events.
• Access to cutting‑edge technology and tools to support your work.
• Inclusive decision‑making processes that value every voice.

Compensation & Benefits

We offer a competitive salary range of USD 78,000 – 78,000 per year, commensurate with experience and qualifications. In addition, you’ll receive:

• 401(k) matching to help you plan for the future.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and fitness reimbursements.
• Flexible remote work options and a stipend for home‑office setup.

How to Apply

If you’re passionate about creating transformative learning experiences for veterinary professionals and thrive in a dynamic, tech‑driven environment, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and samples of your instructional design work or eLearning projects.

Join Brighthush and help shape the future of veterinary practice management—one engaging learning experience at a time.