Senior Customer Success Lead – Driving Account Growth, Strategic Client Partnerships, and Data‑Driven Success at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers growth‑stage companies to become industry disruptors. Leveraging a blend of strategy consulting, custom software development, ongoing maintenance, and advanced data science, we help our clients accelerate their digital transformation journeys. Our mission is simple: to turn ambitious ideas into scalable, high‑impact solutions that deliver measurable business value.

With a global footprint that spans North America, Europe, and Asia, brighthush has earned a reputation for delivering end‑to‑end technology services that are both innovative and reliable. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We believe that the best way to grow our business is by helping our clients grow, and that starts with building strong, lasting relationships.

Why Join brighthush?

• Impactful Work: You’ll be at the forefront of shaping how our clients achieve their strategic goals, ensuring they extract maximum value from our solutions.
• Remote Flexibility: Work from anywhere in India with a fully remote setup that supports work‑life balance.
• Career Growth: Opportunities to lead cross‑functional initiatives, mentor junior team members, and transition into senior leadership roles.
• Learning & Development: Access to industry‑leading training, certifications, and a generous tuition reimbursement program.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, and a suite of benefits designed to support your well‑being.

Key Responsibilities

As the Customer Success Lead at brighthush, you will be the strategic partner for our most valuable clients. Your role will encompass a blend of relationship management, account growth, and operational excellence. You will:

• Build and nurture long‑term relationships with key stakeholders across client organizations, ensuring a deep understanding of their business objectives and challenges.
• Own the end‑to‑end customer journey, from onboarding through renewal, ensuring a seamless experience that drives satisfaction and loyalty.
• Lead Quarterly Business Reviews (QBRs) that showcase the value delivered, identify upsell opportunities, and align on future roadmaps.
• Collaborate with Sales, Product, and Engineering teams to translate client feedback into actionable product enhancements and service improvements.
• Develop and maintain account plans that outline growth strategies, risk mitigation, and success metrics.
• Analyze usage data, performance metrics, and customer health scores to proactively address issues and uncover expansion opportunities.
• Serve as the primary escalation point for high‑priority client issues, coordinating cross‑functional resources to resolve problems swiftly.
• Mentor and coach junior Customer Success Managers, fostering a culture of continuous improvement and high performance.
• Represent brighthush at industry events, webinars, and client meetings, positioning the company as a thought leader in technology and customer success.

Essential Qualifications

• 5–8 years of experience in customer relationship management, technical account management, or a similar stakeholder‑facing role.
• Proven track record of driving account expansion and achieving revenue targets through upsell and cross‑sell initiatives.
• Strong leadership skills with experience conducting Quarterly Business Reviews and presenting to C‑level executives.
• Excellent communication and interpersonal skills, capable of building trust with diverse audiences.
• Hands‑on experience with Jira and Confluence for project tracking, documentation, and collaboration.
• Data‑driven mindset: proficiency in data analysis, using tools such as Excel, SQL, or BI dashboards to derive insights and inform strategy.
• Fluency in English, both written and spoken.
• Ability to thrive in a fully remote environment, demonstrating self‑discipline, time‑management, and proactive communication.

Preferred Qualifications

• Experience working with SaaS or technology‑service companies, particularly in the digital transformation space.
• Knowledge of cloud platforms (AWS, Azure, GCP) and modern development practices (Agile, DevOps).
• Certifications in Customer Success Management, Project Management (PMP, ScrumMaster), or data analytics.
• Multilingual capabilities or experience working with international clients.
• Previous exposure to the Indian market and understanding of regional business dynamics.

Skills & Competencies

• Strategic Thinking: Ability to align client goals with brighthush’s solutions, creating win‑win outcomes.
• Relationship Building: Talent for establishing rapport, managing expectations, and fostering long‑term partnerships.
• Analytical Acumen: Skilled at interpreting data to uncover trends, predict risks, and identify growth levers.
• Project Management: Proficient in using Jira, Confluence, and other collaboration tools to keep projects on track.
• Problem Solving: Quick to diagnose issues, develop solutions, and implement corrective actions.
• Influence & Negotiation: Comfortable negotiating contracts, renewal terms, and upsell agreements.
• Adaptability: Thrives in a fast‑paced, evolving environment, adjusting priorities as business needs shift.
• Team Leadership: Experience mentoring junior staff and leading cross‑functional initiatives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Customer Success Lead, you will:

• Progress to a Director of Customer Success role, overseeing a portfolio of high‑value accounts and shaping the customer success strategy across the organization.
• Transition into Product Management or Business Development, leveraging your deep client insights to influence product roadmaps and market positioning.
• Participate in leadership development programs, including executive coaching, strategic decision‑making workshops, and cross‑regional assignments.
• Earn industry certifications and attend conferences, workshops, and hackathons to stay ahead of emerging trends.
• Contribute to brighthush’s internal knowledge base, authoring best‑practice guides, case studies, and thought‑leadership content.

Work Environment & Company Culture

brighthush champions a culture that values:

• Collaboration: Open communication channels, cross‑functional teams, and a shared commitment to customer success.
• Innovation: A sandbox mentality that encourages experimentation, rapid prototyping, and continuous improvement.
• Transparency: Clear goal setting, honest feedback loops, and data‑driven performance metrics.
• Well‑being: Flexible working hours, mental health resources, and a supportive community that celebrates achievements.
• Diversity & Inclusion: A workforce that reflects a wide range of perspectives, backgrounds, and experiences.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned compensation that rewards experience and performance.
• Performance Bonuses: Quarterly and annual bonuses tied to account growth, customer satisfaction, and team objectives.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off: Generous vacation policy, public holidays, and personal days to recharge.
• Tuition Reimbursement: Up to ₹1,00,000 per year for accredited courses, certifications, or advanced degrees.
• Remote Work Essentials: Stipend for home office setup, high‑speed internet, and ergonomic equipment.
• Employee Recognition: Monthly awards, peer‑to‑peer shout‑outs, and annual celebration events.
• Well‑being Programs: Access to mental health counseling, mindfulness sessions, and fitness memberships.

Ready to Make an Impact?

If you are a seasoned customer success professional who thrives on building lasting partnerships, driving revenue growth, and turning data into actionable insights, brighthush invites you to join our dynamic team. This is your chance to shape the future of technology for growth‑stage companies while advancing your own career in a supportive, innovative environment.

Apply today and become a pivotal part of brighthush’s mission to empower businesses to become tech disruptors.