Senior Customer Success Manager – Enterprise Adoption & Digital Transformation Leader at brighthush

About brighthush

brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers and enterprises to build, scale, and secure software with unprecedented speed and collaboration. With a vibrant open‑source community that fuels 99 % of the world’s software, brighthush is at the forefront of the next wave of digital transformation. Our mission is simple yet bold: to create the space where innovators can turn ideas into reality. Whether you’re a seasoned engineer, a product leader, or a change champion, brighthush provides the tools, community, and culture that let you thrive on your own terms.

Why Join brighthush?

At brighthush, we believe that the best work happens when people are empowered, supported, and inspired. That’s why we offer a remote‑first, inclusive environment that values diversity, curiosity, and continuous learning. As a Senior Customer Success Manager, you’ll be at the heart of our enterprise ecosystem, driving adoption, unlocking value, and shaping the future of software development for Fortune 100 companies and beyond. In return, you’ll receive competitive compensation, generous benefits, and a career path that rewards impact, innovation, and leadership.

Role Overview

As a Senior Customer Success Manager at brighthush, you will serve as the trusted advisor to our most strategic enterprise customers. Your primary focus will be to guide organizations through their digital and business transformation journeys, ensuring they realize tangible value from the brighthush platform. You will collaborate closely with Sales, Engineering, Partners, and internal CSM teams to design and execute customer success plans that align with each client’s unique goals. Your influence will extend beyond individual accounts, shaping our customer success practices, mentoring peers, and representing brighthush in both internal and external communities.

Key Responsibilities

• Customer Insight & Strategy
  • Proactively align with internal teams to understand customers’ business priorities and industry trends.
  • Develop deep knowledge of customer processes, outcomes, key personas, and competitive landscape.
  • Engage senior stakeholders to map and nurture relationships across the organization.
  • Capture and communicate customer insights to product, engineering, and leadership teams.
• Business Value Realization
  • Leverage data‑driven analytics to assess adoption, track KPIs, and optimize success metrics.
  • Design and execute tailored customer success plans that align with transformation objectives.
  • Collaborate with Sales, Engineering, Partners, and Customer Success Architects to deliver customer‑specific roadmaps.
  • Transform successful outcomes into case studies and reference programs that inspire the broader community.
• Change Management Leadership
  • Partner with IT and business leaders to implement and scale change initiatives.
  • Apply proven change management frameworks to guide organizations through adoption cycles.
  • Resolve adoption blockers by coordinating cross‑functional resources and expertise.
• Executive Engagement & Thought Leadership
  • Engage C‑suite executives with insights that shape digital strategy and transformation roadmaps.
  • Utilize brighthush success frameworks to craft dynamic customer journeys.
  • Provide actionable feedback to product and program teams, influencing future roadmap decisions.
• Cross‑Functional Collaboration
  • Lead cross‑team initiatives to align account strategy and deliver measurable business outcomes.
  • Integrate stakeholders across solution areas to maximize relevance and impact.
  • Identify and collaborate with Sales on Customer Success Qualifies Leads (CSQLs).
• Operational Excellence
  • Manage customer health, pipeline, engagements, and blockers using Gainsight and other tools.
  • Own solution‑specific governance, reporting, and rhythm of business (ROB) processes.
  • Provide regular updates on transformation progress to account and regional stakeholders.
• Customer Advocacy & Community Building
  • Act as the voice of the customer, surfacing feedback, blockers, and escalations.
  • Build and nurture customer advocates, capturing success stories that inspire adoption.
  • Secure executive sponsorship to sustain long‑term success and partnership.
• Mentorship & Knowledge Sharing
  • Participate in internal and external communities, sharing best practices and insights.
  • Mentor peers and new hires, contributing to onboarding and playbook improvements.
  • Identify customer trends and connect them to relevant programs and communities.
• Technical & Strategic Development
  • Deepen expertise in competitive and strategic domains through customer conversations.
  • Leverage development opportunities and technical partnerships to continuously enhance brighthush knowledge.

Essential Qualifications

• 7+ years of experience in customer success, software adoption, account management, or professional services consulting, with a proven track record of executive stakeholder management.
• Strong executive presence and the ability to engage C‑level and senior business decision‑makers.
• Demonstrated influence over cross‑functional global teams and partners to achieve shared outcomes.
• Experience with data‑driven analytics and success metrics to optimize adoption.
• Proficiency in CRM and CSM tools such as Salesforce, Gainsight, or equivalent.
• Ability to travel up to 25 % of the time.

Preferred Qualifications

• 9+ years of experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains.
• Deep experience with change management frameworks and organizational transformation.
• Track record of mentoring peers and shaping customer success best practices.
• Professional proficiency in Spanish (spoken) to engage confidently with global customers.
• Strong AI fluency, with practical experience using AI‑powered tools and the ability to articulate AI’s impact on software development and enterprise workflows.

Skills & Competencies

• Strategic thinking and business acumen.
• Exceptional communication and presentation skills.
• Data analysis and problem‑solving mindset.
• Leadership and coaching abilities.
• Adaptability and resilience in a fast‑moving environment.
• Commitment to diversity, equity, and inclusion.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global portfolio of enterprise accounts.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Access continuous learning programs, including AI, DevOps, and leadership development.
• Participate in global conferences, hackathons, and community events to expand your network.
• Contribute to internal playbooks, thought leadership articles, and industry whitepapers.

Work Environment & Culture

brighthush champions a culture of customer obsession, growth mindset, and collaboration. Our remote‑first model means you can work from anywhere in the United Kingdom while staying connected through virtual collaboration tools, regular town halls, and quarterly in‑person retreats. We celebrate diversity, encourage experimentation, and reward bold ideas that drive real impact. Our teams are dreamers, doers, and pioneers who are passionate about AI, open source, and making a difference in the world.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary range of GBP 64,640 – 120,000 per year, complemented by:

• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible working arrangements.
• Unlimited learning budget for courses, certifications, and conferences.
• Wellness programs, mental health support, and employee assistance resources.
• Community impact initiatives and volunteer time off.

How to Apply

If you’re ready to lead enterprise transformation, drive adoption, and shape the future of software development, we want to hear from you. Submit your application through our careers portal and join a team that’s changing the world, one line of code at a time.

brighthush Commitment to Diversity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and experiences. If you require accommodations during the interview process, please let us know, and we’ll gladly support you.