Senior Customer Project Manager – Recycling Technology & Sustainable Solutions – Italy

About brighthush

brighthush is a global pioneer in sensor‑based sorting technology, dedicated to transforming the way the world recycles and manages waste. With a presence in more than 100 countries and a portfolio of over 9,000 state‑of‑the‑art sorting units, we are at the forefront of sustainable innovation. Our mission is simple yet powerful: to help our customers unlock the value of every material, reduce landfill dependence, and create a circular economy that benefits people and the planet.

At brighthush, we believe that technology is only as good as the people who build, deploy, and maintain it. That’s why we invest heavily in our teams, fostering a culture of purpose, collaboration, and continuous improvement. We celebrate diverse perspectives, encourage bold ideas, and empower every employee to make a tangible impact on the world.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a mission that matters. You’ll work alongside some of the brightest minds in engineering, sales, logistics, and service, all united by a shared commitment to sustainability. Whether you’re a seasoned project manager or a rising star in the recycling industry, brighthush offers a platform for growth, learning, and real‑world impact.

Job Overview

As a Senior Customer Project Manager, you will be the trusted owner of the customer journey for our recycling projects in Italy. You will ensure that each project is delivered on time, within budget, and to the highest quality standards, while balancing customer expectations with brighthush’s operational and commercial realities. Your role will involve coordinating cross‑functional teams, managing risks, providing technical guidance, and driving continuous improvement throughout the project lifecycle.

Key Responsibilities

• Project Execution & Delivery: Lead end‑to‑end project management from contract handover to final handover to Service, ensuring scope, schedule, budget, and quality objectives are met.
• Contract & Scope Management: Review sales contracts, technical specifications, and customer requirements to identify gaps, dependencies, and risks early.
• Stakeholder Coordination: Serve as the primary liaison for customers and internal stakeholders—including Sales, Engineering, Supply Chain, Logistics, Service, and external partners—ensuring clear communication and alignment.
• Technical Project Support: Provide on‑site and remote technical guidance on plant layout, installation requirements, site readiness, and complex project topics, collaborating with engineering experts.
• Commercial & Progress Monitoring: Track project milestones, payment schedules, budget status, cost deviations, and post‑project cost calculations, escalating issues as needed.
• Project Closure & Continuous Improvement: Ensure comprehensive documentation, closure reporting, handover to Service, and capture lessons learned to refine future projects.

Essential Qualifications

• Native fluency in Italian and strong professional proficiency in English.
• Based in Italy, preferably within reasonable access to a major airport.
• Willingness to travel approximately 50% of the time, including domestic and occasional international trips.
• Minimum 3–5 years of experience in project management, industrial project coordination, technical customer support, field service, or plant operations within the recycling or related industrial sector.
• Proficiency in reading and interpreting technical drawings and project documentation.
• Strong systems discipline and experience with ERP, CRM, project management software, and standard reporting tools.
• Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Process Engineering, Recycling Engineering, Process Engineering, or a related technical discipline. Equivalent professional experience will also be considered.

Preferred Qualifications

• Experience with sensor‑based sorting technology or similar high‑tech industrial equipment.
• Knowledge of ISO 9001, ISO 14001, or other quality and environmental standards.
• Previous exposure to a matrix organization with cross‑functional teams.
• Demonstrated ability to influence and negotiate with senior stakeholders.

Core Competencies & Skills

• Project Execution: Ability to plan, coordinate, and follow up on project activities, ensuring timely, high‑quality delivery.
• Customer Orientation: Deep understanding of customer needs and site realities, with a focus on clear expectation management and practical solutions.
• Stakeholder Management: Proven track record of working effectively across Sales, Engineering, Supply Chain, Logistics, Service, plant builders, partners, and customers.
• Influence & Communication: Excellent communication skills, adaptable to different audiences, disciplined follow‑up, and constructive risk escalation.
• Technical Understanding: Strong grasp of technical project requirements, drawings, installation logic, and site preparation.
• Problem Solving: Analytical mindset, proactive risk identification, and creative solution design.
• Collaboration: Team player who thrives in a fast‑paced, matrix environment.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You will have access to:

• Structured mentorship programs with senior leaders in engineering, sales, and operations.
• Continuous learning through internal training, industry conferences, and certifications.
• Opportunities to lead cross‑functional initiatives and shape best practices across the organization.
• Potential for international assignments and exposure to global markets.

Work Environment & Culture

brighthush is built on a foundation of purpose, collaboration, and innovation. Our culture encourages:

• Open dialogue and transparent decision‑making.
• Recognition of individual and team achievements.
• Work‑life balance, with flexible remote options and supportive policies.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures are tailored to experience and role level, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for senior project managers in Italy.
• Performance‑based bonuses tied to project success metrics.
• Comprehensive health and dental insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget and support for certifications.
• Employee wellness programs and flexible work arrangements.

How to Apply

Ready to make a real impact on the future of recycling? Submit your CV and a brief motivation letter in English explaining why you’re excited about this role and how you can contribute to brighthush’s mission. We look forward to reviewing your application and potentially welcoming you to our team.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, race, ethnicity, religion, color, sexual orientation, identity, disability, age, or any other protected status.

Most importantly, we’re looking for the right match—someone who shares our passion for sustainability, innovation, and customer success. If that sounds like you, we can’t wait to hear from you.