Senior Customer Success Project & Enablement Manager – Leading Cross‑Functional Success Initiatives & AI Adoption at brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers modern finance and tax teams to automate every step of their workflow—from consolidation and financial planning to tax compliance, ESG reporting, and cash management. With a global customer base of over 6,000 companies, brighthush is redefining how finance leaders operate in a fast‑moving digital landscape. Our mission is simple: deliver powerful, out‑of‑the‑box solutions that let our clients focus on strategy, not spreadsheets.

Why brighthush?

At brighthush, we believe that the best ideas come from diverse perspectives. Our culture is built on collaboration, continuous learning, and a relentless drive to move fast without compromising quality. We champion innovation, encourage experimentation, and reward bold thinking. If you want your work to have real reach, want to grow alongside a global team of 900+ people, and thrive in an environment that values both results and personal development, brighthush is the place for you.

The Role

As a Senior Customer Success Project & Enablement Manager, you will be the linchpin that connects strategy, execution, and customer impact. You will own end‑to‑end project lifecycles, coordinate cross‑functional initiatives, and champion the adoption of AI‑powered solutions across our Customer Success organization. Your work will directly influence how our customers achieve success, how our teams operate, and how brighthush continues to lead the market.

Key Responsibilities

• Lead and coordinate complex, cross‑functional projects that span multiple Customer Success teams.
• Track project milestones, deliverables, and deadlines, ensuring alignment with strategic objectives.
• Prepare, maintain, and distribute KPI dashboards that provide real‑time insights into team performance.
• Identify process bottlenecks and design scalable solutions that improve operational efficiency.
• Research, evaluate, and champion AI‑powered tools that enhance customer engagement and internal productivity.
• Ensure Customer Success Managers are equipped with the right tools, workflows, and training to deliver exceptional service.
• Facilitate knowledge sharing sessions, workshops, and enablement programs that elevate team capabilities.
• Own initiatives from concept through measurable outcome, demonstrating impact on customer satisfaction and revenue growth.

Essential Qualifications

• 3+ years of experience in project coordination or management within a B2B SaaS or Customer Success environment.
• Proven track record of independently leading and delivering complex, cross‑functional projects.
• Strong project management skills: juggling multiple initiatives, managing timelines, and keeping stakeholders aligned.
• Proficiency in KPI reporting and analytics, with experience building dashboards that drive decision‑making.
• Hands‑on experience with customer success platforms (brighthush), and familiarity with CRM and analytics tools.
• Experience with AI tools and automation, and a passion for exploring new technologies.
• Excellent organisational and communication skills, with the ability to translate complex concepts into actionable plans.
• Self‑starter mentality: comfortable owning projects from inception to completion.
• Fluent in English; German language proficiency is a plus.

Preferred Qualifications

• Experience in a high‑growth, global SaaS company.
• Background in finance or tax technology, with an understanding of the challenges faced by modern finance teams.
• Knowledge of AI‑driven customer success platforms and data‑driven decision frameworks.
• Experience in change management and organisational development.

Skills & Competencies

• Strategic thinking and analytical mindset.
• Project management methodologies (Agile, Scrum, Waterfall).
• Data literacy: ability to interpret metrics, identify trends, and recommend actions.
• Stakeholder management across all levels, from C‑suite executives to frontline agents.
• Excellent written and verbal communication skills.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Passion for continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer:

• Mentorship from senior leaders who are industry experts.
• Access to a global learning platform with courses on AI, data analytics, and leadership.
• Opportunities to lead cross‑departmental initiatives that shape the future of our product roadmap.
• Clear promotion tracks: from Senior Manager to Director of Customer Success Projects.
• Regular performance reviews that align your goals with the company’s strategic vision.

Work Environment & Culture

brighthush is a hybrid, inclusive workplace that values work‑life balance and personal well‑being. Our culture is defined by:

• Transparency: open communication channels and regular town‑hall meetings.
• Collaboration: cross‑functional teams that break down silos.
• Innovation: a safe space to experiment with new ideas and technologies.
• Diversity & Inclusion: we celebrate differences and foster an environment where everyone feels heard.
• Flexibility: remote work options across Germany, Spain, and other European locations.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior project managers in the SaaS industry.
• Performance‑based bonuses tied to project outcomes and customer success metrics.
• Equity or stock‑option plans that allow you to share in the company’s growth.
• Comprehensive health insurance, including dental and vision coverage.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development budget and access to industry conferences.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you are ready to take ownership of high‑impact projects, drive AI adoption, and help our customers achieve unprecedented success, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role at brighthush.

Closing

At brighthush, we’re not just building software; we’re building a future where finance teams can focus on strategy, not spreadsheets. Join us as a Senior Customer Success Project & Enablement Manager and play a pivotal role in shaping the way our customers succeed. Your expertise, passion, and drive will help us deliver transformative solutions that empower businesses worldwide.