Entry-Level Remote Customer Support Advisor – Client Relations & Service Excellence at brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking, technology‑driven customer experience company that empowers brands to deliver seamless, personalized support at scale. Our mission is to transform everyday interactions into memorable moments, using data, empathy, and cutting‑edge tools to keep customers satisfied and loyal. As we expand our global footprint, we’re looking for a dedicated, detail‑oriented Remote Customer Support Advisor to join our vibrant, fully remote team. This entry‑level role is designed for individuals who thrive in a structured, service‑focused environment and are eager to grow their career in customer experience.

Why brighthush?

• Fully Remote, Fully Flexible – Work from anywhere with a reliable internet connection and a flexible schedule that respects your life outside of work.
• Structured Onboarding & Continuous Learning – We provide a comprehensive onboarding program, ongoing training, and access to industry‑leading resources.
• Career Growth Pathways – From support advisor to team lead, account manager, or product specialist, we map clear advancement opportunities.
• Collaborative Culture – Our team values transparency, mutual respect, and a shared commitment to customer success.
• Competitive Compensation & Benefits – Base salary ranges from $35,000 to $65,000, complemented by performance bonuses, health benefits, and wellness programs.

Key Responsibilities

As a Remote Customer Support Advisor, you will be the frontline champion of our clients’ experience. Your day‑to‑day tasks will include:

• Responding to client inquiries via email, chat, and ticketing systems with a professional, courteous tone.
• Managing and prioritizing incoming support requests, ensuring timely resolution and adherence to SLA targets.
• Collecting, verifying, and documenting essential information to maintain accurate, up‑to‑date client records.
• Coordinating with cross‑functional teams (Product, Sales, Technical Support) to resolve complex issues.
• Providing clear, concise updates, confirmations, and follow‑ups to clients throughout the support lifecycle.
• Maintaining organized logs of all interactions, actions taken, and outcomes in our CRM platform.
• Participating in regular team huddles, knowledge‑sharing sessions, and continuous improvement initiatives.
• Identifying patterns or recurring issues and proposing process enhancements to improve efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Comfortable working independently in a remote environment, managing time and priorities autonomously.
• Proficiency with email, ticketing systems (e.g., Zendesk, Freshdesk), and collaboration tools (Slack, Teams).
• Basic problem‑solving skills and a proactive mindset to anticipate client needs.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Prior experience in a customer support or help‑desk role, preferably in a SaaS or tech environment.
• Familiarity with CRM and ticketing platforms; certification in Zendesk or similar is advantageous.
• Experience using AI‑powered tools for customer service, such as chatbots or automated ticket triage.
• Knowledge of customer experience metrics (CSAT, NPS, First Response Time) and a data‑driven approach to improvement.
• Demonstrated ability to handle high‑volume, high‑pressure situations with composure and professionalism.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help.
• Communication Excellence – Clear, concise, and tone‑appropriate messaging across multiple channels.
• Technical Aptitude – Quick learner of new software, platforms, and troubleshooting steps.
• Time Management – Ability to juggle multiple tickets, deadlines, and stakeholder expectations.
• Collaboration & Teamwork – Willingness to share knowledge and support teammates.
• Adaptability – Comfortable with evolving processes, tools, and customer needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Support Advisor, you will have access to:

• Mentorship programs pairing you with seasoned support leaders.
• Quarterly skill‑building workshops covering advanced troubleshooting, product knowledge, and soft‑skill development.
• Cross‑departmental shadowing to understand how product, sales, and engineering teams collaborate.
• Clear promotion criteria and a transparent career ladder, enabling you to move into senior support roles, team leadership, or specialized product support.
• Annual performance reviews that focus on growth, feedback, and goal setting.

Work Environment & Culture

Our remote-first culture means you’ll be part of a globally distributed team that values:

• Transparency – Regular company‑wide updates, open channels for feedback, and a culture of honest communication.
• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Work‑Life Balance – Flexible hours, generous paid time off, and a focus on mental health.
• Innovation – Encouragement to experiment, propose new ideas, and contribute to product and process improvements.

Compensation & Benefits

We offer a competitive salary range of $35,000 to $65,000 per year, depending on experience and performance. In addition:

• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Wellness stipend for home office upgrades, fitness memberships, or mental health resources.
• Paid time off, sick leave, and holiday schedule aligned with major observances.
• Annual performance bonus potential based on individual and team metrics.
• Access to an extensive learning library, including courses on customer success, product knowledge, and leadership.

How to Apply

Ready to embark on a rewarding career in customer experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion for service and commitment to excellence can help us elevate every client interaction.

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Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, ethnicity, gender, sexual orientation, age, disability, or background.

Data Privacy and AI Transparency

We may use AI tools to streamline our hiring process, such as resume screening and interview analysis. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by our experienced hiring managers. If you have questions about how your data is processed, please contact our HR team.