Experienced Czech‑Speaking Customer Service Specialist – Remote, International, 100% Remote – Join brighthush

About brighthush

brighthush is a global customer experience powerhouse that delivers world‑class support to millions of users across multiple languages and markets. With a reputation for innovation, empathy, and operational excellence, brighthush has earned industry awards for its customer service teams and is recognized as a top employer for diversity, inclusion, and employee growth. Whether you’re a seasoned support professional or a recent graduate looking to launch your career, brighthush offers a dynamic, collaborative environment where your voice matters and your impact is felt worldwide.

Why This Role Is a Game‑Changer

Imagine working from the sun‑kissed shores of Greece, while connecting with customers from around the globe. This is not just a remote job; it’s a lifestyle. As a Czech‑speaking Customer Service Specialist, you’ll become the bridge between our international customers and the brighthush brand, ensuring every interaction is seamless, professional, and memorable. You’ll enjoy:

• Full‑time remote flexibility – work from any Greek city or island.
• Competitive compensation – a base salary plus two additional monthly payments (14 salaries per year).
• Comprehensive relocation support – from flight reimbursements to housing assistance.
• Career acceleration – clear pathways to senior support roles, product management, and beyond.
• A culture that celebrates diversity, encourages continuous learning, and rewards high performance.

Role Overview

As a Czech‑speaking Customer Service Specialist at brighthush, you will be the frontline advocate for our Czech‑speaking customers. Your primary mission is to resolve inquiries, troubleshoot issues, and provide exceptional support across multiple channels – phone, email, and live chat. You will also serve as a key liaison between customers and internal teams, ensuring that feedback and insights are captured and acted upon.

Key Responsibilities

• Multichannel Support: Deliver timely, accurate assistance via phone, email, and live chat in Czech, while documenting all interactions in English.
• Issue Resolution: Diagnose and resolve technical, billing, and account‑related problems with a focus on first‑contact resolution.
• Customer Satisfaction: Maintain high CSAT and NPS scores by providing empathetic, professional, and proactive service.
• Product Knowledge: Stay current on product updates, policy changes, and new features through ongoing training and self‑study.
• Data Management: Update and maintain customer records in our CRM, ensuring data integrity and compliance with GDPR.
• Collaboration: Partner with technical support, product, and billing teams to resolve complex issues and share customer insights.
• Process Improvement: Identify recurring pain points and propose solutions to enhance the customer journey.
• Compliance & Security: Adhere to brighthush’s privacy policies, data protection standards, and quality guidelines.

Essential Qualifications

• Language Proficiency: Full professional proficiency in Czech (C1/C2) and English (B2 or higher).
• Technical Aptitude: Comfortable using Windows/macOS, web browsers, and basic troubleshooting tools; quick to learn new CRM platforms.
• Remote Work Setup: Quiet workspace, high‑speed internet (minimum 20 Mbps), and a reliable headset.
• Soft Skills: Strong multitasking, patience, problem‑solving mindset, and excellent written and verbal communication.
• Legal Eligibility: Valid EU passport or legal right to work in Greece.

Preferred Qualifications

• Previous experience in a customer support role, preferably in a tech or SaaS environment.
• Experience with CRM systems such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of Greek culture and basic Greek language skills.
• Experience working remotely for a distributed team.
• Certifications in customer service or technical support.

Skills & Competencies for Success

• Communication Excellence: Ability to convey complex information clearly and concisely in both Czech and English.
• Empathy & Emotional Intelligence: Understanding customer emotions and responding with genuine care.
• Analytical Thinking: Diagnosing root causes quickly and proposing effective solutions.
• Time Management: Prioritizing tickets, meeting SLAs, and balancing multiple tasks simultaneously.
• Adaptability: Thriving in a fast‑moving, evolving environment with frequent updates.
• Team Collaboration: Working seamlessly with cross‑functional teams across time zones.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as expansive as our global footprint. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training portals covering product knowledge, soft skills, and leadership.
• Annual performance reviews with clear promotion criteria.
• Opportunities to transition into product support, technical engineering, or customer success management.
• Participation in international conferences, webinars, and industry events.

Work Environment & Company Culture

brighthush champions a culture of inclusion, transparency, and continuous improvement. Our remote teams are supported by:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Miro) that keep everyone connected.
• Flexible working hours that respect personal life and local time zones.
• Regular wellness initiatives – virtual yoga, mindfulness sessions, and health challenges.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience, you can expect:

• Competitive base salary plus two additional monthly payments (14 salaries per year).
• Full home‑office kit – laptop, headset, monitor, and ergonomic accessories shipped to your door.
• Comprehensive private health insurance covering you and your immediate family.
• Wellness stipend for gym memberships, mental health apps, or fitness classes.
• Paid vacation, sick leave, and public holidays aligned with Greek labor laws.
• Relocation package – flight reimbursements, temporary accommodation, and assistance with local bureaucracy.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your Czech language skills and customer‑centric mindset to brighthush? Click the “Apply Now” button below, upload your CV in English, and our recruitment team will reach out for a preliminary screening call to discuss the role and your relocation timeline.

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Join brighthush – Where Your Voice Makes a Difference

At brighthush, we believe that every customer interaction is an opportunity to build trust, showcase our brand, and create lasting relationships. If you’re a Czech speaker with a passion for helping others, a knack for problem solving, and a desire to thrive in a global, remote environment, we want to hear from you. Take the next step in your career and become part of a team that values innovation, diversity, and personal growth.

Apply today and start your journey with brighthush – where your expertise shines and your career takes flight.