Inbound Customer Care Agent – Health Care Support Specialist with Remote Transition Path – brighthush

Introduction

Welcome to brighthush, a forward‑thinking, customer‑centric organization that is redefining the way health‑care providers connect with their patients. We are on a mission to deliver exceptional service, streamline patient interactions, and empower our partners with reliable, compassionate support. As we expand our footprint across Pennsylvania and beyond, we’re looking for dedicated individuals to join our team as Inbound Customer Care Agents. This role offers a unique blend of on‑site experience, hands‑on training, and the potential to transition to a remote position once you’ve proven your excellence.

Why brighthush?

At brighthush, we believe that every interaction matters. Our culture is built on integrity, continuous learning, and a genuine commitment to making a difference in the lives of patients and providers alike. We provide:

• Comprehensive onboarding and ongoing coaching
• Competitive pay that grows with your experience
• Flexible scheduling that respects your work‑life balance
• Opportunities for career advancement within a supportive, collaborative environment
• Access to cutting‑edge technology and tools that simplify everyday tasks

Key Responsibilities

As an Inbound Customer Care Agent, you will be the friendly, knowledgeable voice that patients and health‑care professionals rely on. Your day will involve:

• Answering 60–70 inbound calls daily with professionalism, empathy, and a positive attitude.
• Assisting callers with payment inquiries, transaction details, and account updates.
• Providing website support, including password resets, navigation assistance, and troubleshooting.
• Ensuring all customer and account information is accurate, up‑to‑date, and compliant with privacy regulations.
• Escalating complex issues to the appropriate teams while maintaining a seamless customer experience.
• Maintaining a high level of call quality and adherence to service‑level agreements.
• Collaborating with cross‑functional teams to continuously improve processes and customer satisfaction.

Essential Qualifications

We’re looking for candidates who bring the following:

• Minimum age of 18 with a high school diploma or GED.
• Strong computer literacy and proficiency with Microsoft Office Suite.
• Typing speed of 25+ words per minute.
• Excellent verbal and written communication skills.
• Patience, empathy, and a positive, professional demeanor.
• Reliability, strong organizational skills, and a proactive learning mindset.
• Comfortable working in a fast‑paced, high‑volume customer service environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in a call center or customer support role.
• Familiarity with health‑care terminology and billing processes.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience with CRM or ticketing systems.
• Multilingual abilities to serve a diverse patient population.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Active listening and problem‑solving abilities.
• Strong time‑management and multitasking skills.
• Adaptability to changing priorities and new technologies.
• Team collaboration and a willingness to share best practices.
• Resilience under pressure and a commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you master the inbound support role, you’ll have the chance to:

• Advance to senior agent or team lead positions.
• Transition into specialized roles such as billing specialist, compliance analyst, or quality assurance.
• Participate in leadership training programs and mentorship initiatives.
• Earn certifications in customer service, health‑care compliance, or data security.
• Take advantage of tuition reimbursement for relevant courses and certifications.

Work Environment & Company Culture

Our Grindstone, PA office is a vibrant, collaborative space designed to foster creativity and teamwork. You’ll enjoy:

• A modern, ergonomic workspace with state‑of‑the‑art communication tools.
• Regular team huddles, knowledge‑sharing sessions, and social events.
• A culture that values transparency, accountability, and mutual respect.
• Opportunities to contribute ideas that shape our service delivery and operational excellence.
• A supportive environment where your voice is heard and your growth is prioritized.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Hourly rate of up to $15.00, with potential for raises based on performance.
• Paid training – you’ll earn while you learn.
• Paid time off (PTO) to recharge and maintain work‑life balance.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching.
• Employee wellness programs and resources.
• Flexible scheduling with no weekend shifts.
• Potential to transition to remote work after demonstrating consistent performance.

Schedule & Training Details

Training Schedule

• Monday‑Friday, 9:00 a.m. – 5:30 p.m. EST (November 9, 2026 start date).

Regular Work Schedule

• Monday‑Friday, no weekends.
• Operating hours: 8:00 a.m. – 7:00 p.m. EST.
• 8‑hour shifts scheduled within operating hours; flexibility required for evening shifts ending as late as 7:00 p.m. EST.

All candidates must be comfortable with shift flexibility and the ability to work within the specified operating window.

Location

111 Roberts Road, Suite 400, Grindstone, PA 15442

How to Apply

Ready to take the next step in your career? Join brighthush and become part of a team that values your contributions and supports your growth. Click the link below to submit your application and start your journey with us.

Apply To This Job

Additional Information

Other duties may be assigned as needed. This job description is not exhaustive and may evolve over time. All responsibilities and expectations will be communicated during onboarding and ongoing training.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on merit, competence, performance, and business needs.