Senior Customer Success Engineer – AI‑Driven Cybersecurity & Automation Specialist

About brighthush

brighthush is a trailblazing cybersecurity firm that empowers organizations worldwide with an AI‑powered Application Security Posture Management (ASPM) platform. By marrying cutting‑edge machine learning with industry‑leading security practices, we help enterprises detect, remediate, and prevent vulnerabilities before they become threats. Our mission is to make cybersecurity smarter, faster, and more accessible for every business, regardless of size or sector.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking team that thrives on innovation and collaboration. We champion a culture of continuous learning, encourage bold experimentation, and celebrate successes—both big and small. Whether you’re a seasoned engineer or a rising star, you’ll find opportunities to grow, lead projects, and shape the future of cybersecurity.

Position Overview

We’re looking for a Senior Customer Success Engineer (CSE) who is passionate about delivering exceptional customer experiences, driving product adoption, and building automation solutions that scale. In this role, you’ll serve as the technical bridge between our customers and our product team, ensuring that every client derives maximum value from our AI‑driven platform.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new clients, from initial discovery to full deployment. Deliver tailored training sessions, create onboarding playbooks, and ensure a smooth transition to self‑service.
• Automation & Integration: Design, develop, and maintain Python scripts and API integrations that automate routine tasks, streamline workflows, and enhance platform functionality. Work closely with the engineering team to deliver robust, production‑grade solutions.
• Product Adoption & Advocacy: Act as a product evangelist, identifying opportunities for deeper engagement, upsell, and cross‑sell. Conduct regular business reviews, share best practices, and help customers unlock new value from the platform.
• Technical Troubleshooting & Support: Provide advanced technical support for complex customer issues. Diagnose problems, coordinate with engineering, and deliver timely, effective resolutions.
• Feedback Loop & Continuous Improvement: Capture customer insights, translate them into actionable product enhancements, and collaborate with product managers to prioritize roadmap items.
• Thought Leadership & Community Building: Represent brighthush at industry events, webinars, and user groups. Contribute to community forums, create knowledge‑base articles, and share expertise on emerging security trends.

Essential Qualifications

• Minimum of 7 years in a technical, customer‑facing role within the cybersecurity or SaaS industry.
• Strong background in application security, vulnerability management, or related domains.
• Proficiency in Python scripting, RESTful API design, and automation frameworks.
• Hands‑on experience with large language models (LLMs) or AI tools applied to security workflows.
• Deep understanding of Single Sign‑On (SSO) protocols, Okta, Azure AD, or similar identity platforms.
• Excellent problem‑solving skills and a methodical approach to troubleshooting.
• Strong communication skills in English, both written and verbal.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

Preferred Qualifications

• Experience with cloud security platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Knowledge of DevSecOps practices, CI/CD pipelines, and infrastructure‑as‑code tools.
• Familiarity with security standards such as ISO 27001, NIST, or SOC 2.
• Previous involvement in building or maintaining customer success or support tooling.
• Certifications such as CISSP, CISM, or relevant cloud security credentials.

Skills & Competencies

• Technical Proficiency: Advanced Python, API integration, LLM/AI tooling, SSO/Okta, SaaS architecture.
• Customer‑Centric Mindset: Ability to empathize with clients, anticipate needs, and deliver proactive solutions.
• Project Management: Skilled at juggling multiple priorities, setting clear milestones, and driving projects to completion.
• Collaboration & Influence: Comfortable working cross‑functionally with engineering, product, sales, and marketing teams.
• Analytical Thinking: Strong data‑driven decision making, with the ability to interpret metrics and translate them into action.
• Adaptability: Thrives in a fast‑paced, evolving environment; embraces change and continuous learning.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. You’ll have access to:

• Mentorship from senior engineers and product leaders.
• Regular training sessions on the latest AI, security, and automation technologies.
• Opportunities to lead cross‑functional initiatives, such as product launches or customer success pilots.
• Clear promotion pathways—from Senior CSE to Lead CSE, Customer Success Manager, or even Product Evangelist roles.
• Conferences, workshops, and certifications sponsored by the company.

Work Environment & Culture at brighthush

We believe that a healthy, inclusive workplace fuels innovation. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere in Bengaluru, Karnataka, India, or globally—our tools and processes are designed for distributed teams.
• Collaborative Spirit: Daily stand‑ups, weekly knowledge‑share sessions, and open channels for idea exchange.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑Being Focus: Mental health resources, flexible hours, and a supportive environment that values work‑life balance.
• Innovation Labs: Dedicated time for experimentation, hackathons, and side projects that push the boundaries of cybersecurity.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours, remote work options, and a stipend for home‑office setup.
• Employee wellness programs, including virtual fitness classes and mindfulness sessions.

How to Apply

Ready to take your career to the next level and help shape the future of cybersecurity? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

We Can’t Wait to Meet You!

At brighthush, we’re committed to building a safer digital world—one intelligent automation at a time. If you’re a seasoned engineer with a passion for customer success, a knack for automation, and a drive to innovate, we want to hear from you. Join us and become part of a team that’s redefining what’s possible in cybersecurity.