Experienced Remote Customer Service Claims Representative – Virtual Homeowner Advocacy & Property Damage Assessment Specialist

About brighthush

brighthush is a leading public‑adjusting firm that champions homeowners across the United States. With more than three decades of experience, we have built a reputation for integrity, transparency, and relentless advocacy. Our mission is simple: to help families recover the full value of their insurance claims while navigating the complex world of property damage and insurance policies. At brighthush, we believe that every homeowner deserves a dedicated partner who listens, investigates, and fights for the best possible outcome.

As a remote‑first organization, brighthush empowers its employees to work from the comfort of their own homes while staying connected through cutting‑edge video‑conferencing tools. We are proud to offer a flexible, inclusive, and collaborative culture that values continuous learning, professional growth, and work‑life balance.

Why Join brighthush?

• Impactful Work: Every claim you handle directly supports a homeowner’s right to fair compensation.
• Career Growth: Structured training programs, mentorship, and clear advancement pathways.
• Remote Flexibility: Work from anywhere in the United States—no commute, no office walls.
• Competitive Compensation: Base salary ranging from $35,000 to $150,000 per year, plus performance bonuses.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.
• Inclusive Culture: A diverse workforce that celebrates different perspectives and fosters belonging.

Key Responsibilities

As a Remote Customer Service Claims Representative, you will be the frontline advocate for homeowners. Your role will involve:

• Conducting virtual inspections of damaged properties using video‑conferencing software.
• Documenting property damage accurately and comprehensively.
• Communicating findings and recommendations to homeowners in a clear, empathetic manner.
• Collaborating with internal teams—adjusters, estimators, and legal—to build a cohesive claim strategy.
• Maintaining meticulous records in our claims management system.
• Ensuring compliance with state licensing requirements and company policies.
• Providing exceptional customer service that reflects brighthush’s commitment to integrity and professionalism.

Essential Qualifications

• Minimum age of 18 years.
• Valid state licensing exam completion (where applicable).
• Strong verbal and written communication skills in English.
• Proficiency with video‑conferencing platforms such as Zoom, Microsoft Teams, or Google Meet.
• Basic computer literacy: comfortable navigating web browsers, email, and cloud‑based applications.
• High level of empathy and customer‑centric mindset.
• Ability to work independently, manage time effectively, and meet deadlines.

Preferred Qualifications

• Previous experience in customer service, claims processing, or public adjusting.
• Knowledge of insurance terminology and claim procedures.
• Experience with property damage assessment or real‑estate inspections.
• Familiarity with claims management software (e.g., ClaimCenter, Xactimate).
• Multilingual abilities (Spanish, French, etc.) to serve a diverse client base.

Skills & Competencies

• Analytical Thinking: Ability to assess damage, estimate costs, and identify potential claim issues.
• Attention to Detail: Accurate documentation and data entry.
• Problem‑Solving: Creative solutions to complex claim scenarios.
• Time Management: Prioritize tasks and handle multiple claims simultaneously.
• Tech Savvy: Quick adaptation to new software and digital tools.
• Team Collaboration: Work effectively with cross‑functional teams.
• Customer Advocacy: Champion the homeowner’s interests with professionalism and integrity.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. When you join our team, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry best practices, new technologies, and regulatory updates.
• Opportunities to specialize in areas such as commercial claims, flood damage, or wildfire recovery.
• Clear advancement tracks—from Claims Representative to Senior Adjuster, Claims Manager, and beyond.
• Leadership development workshops for high‑potential employees.
• Cross‑departmental projects that broaden your skill set and network.

Work Environment & Company Culture

brighthush thrives on a culture of trust, transparency, and continuous improvement. Key cultural pillars include:

• Remote‑First Flexibility: Work from any U.S. location with a reliable internet connection.
• Inclusive Community: Diverse teams, employee resource groups, and regular virtual town halls.
• Wellness Focus: Mental health resources, virtual fitness classes, and wellness stipends.
• Recognition & Rewards: Employee of the Month, peer‑to‑peer shout‑outs, and performance bonuses.
• Innovation Mindset: Encouragement to experiment, propose new ideas, and improve processes.

Compensation & Benefits

Our compensation package is designed to attract top talent and reward performance:

• Base Salary: $35,000 – $150,000 per year, commensurate with experience and role.
• Performance Bonuses: Quarterly and annual incentive plans tied to claim resolution metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health support.
• Retirement: 401(k) with company match up to 4%.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for certifications, conferences, and courses.
• Remote Work Essentials: Home office stipend, high‑speed internet reimbursement, and ergonomic equipment.

How to Apply

Ready to make a difference for homeowners while building a rewarding career? Click the link below to submit your application and join the brighthush family:

Apply to this Remote Customer Service Claims Representative Position

Closing Statement

At brighthush, we believe that every homeowner deserves a champion who listens, investigates, and fights for the best outcome. If you are passionate about customer advocacy, eager to learn, and ready to work in a flexible, supportive environment, we invite you to apply. Together, we can transform the claims experience and bring peace of mind to families across the nation.