Entry‑Level Customer Experience Specialist – Remote, 40 Hours/Week – Join brighthush's Renewable Energy Mission

About brighthush

brighthush is a trailblazing renewable‑energy company dedicated to transforming the U.S. electricity market. By powering homes and businesses with 100% clean, pollution‑free energy, we help communities reduce emissions, improve public health, and build a sustainable future. Our mission is simple yet ambitious: to make clean energy the default choice for every household and enterprise across America.

Why brighthush?

At brighthush, we believe that great customer experiences are the cornerstone of a successful transition to renewable energy. Our team is composed of passionate, mission‑driven professionals who thrive on solving real‑world problems and delivering tangible impact. As a remote‑first organization, we empower our employees to work from anywhere while fostering a culture of collaboration, continuous learning, and personal growth.

Position Overview

We are looking for an Entry‑Level Customer Experience Specialist to join our Customer Experience team. In this role, you will be the voice of brighthush, ensuring every customer interaction is positive, productive, and aligned with our brand values. You will handle inquiries, resolve issues, educate customers, and uphold the highest standards of service quality—all while contributing to revenue growth and customer retention.

Key Responsibilities

• Customer Support: Deliver prompt, courteous assistance via phone, email, chat, or other channels. Strive for first‑call resolution and maintain a high level of customer satisfaction.
• Issue Resolution: Investigate and resolve customer inquiries, concerns, and complaints efficiently. Escalate complex issues to appropriate teams and follow up to ensure a favorable outcome.
• Product & Service Knowledge: Build deep expertise in brighthush’s renewable energy solutions, billing processes, and account management to provide accurate, relevant information.
• Documentation & CRM: Record all customer interactions, transactions, and follow‑ups in our Salesforce‑based CRM. Ensure data accuracy and completeness for reporting and quality assurance.
• Customer Education: Proactively educate customers on product features, benefits, and best practices, helping them maximize the value of their clean energy subscription.
• Quality Assurance: Review calls, chats, and emails to ensure compliance with brand guidelines, tone of voice, and service level agreements. Provide constructive feedback to peers.
• Revenue Generation: Identify upsell and cross‑sell opportunities during customer interactions. Collaborate with the sales team to convert leads into new subscriptions.
• Continuous Improvement: Participate in process improvement initiatives, share insights, and help refine customer journey maps.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of customer service experience, preferably in a high‑volume, remote environment.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving and critical‑thinking abilities.
• Empathy, patience, and a genuine desire to help customers.
• Proficiency with Salesforce or similar CRM platforms.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a distributed team.

Preferred Qualifications

• Experience in the renewable energy or utilities sector.
• Knowledge of clean energy products, billing, or grid operations.
• Bilingual in English and Spanish (or another language) is a plus.
• Experience with customer support tools such as Zendesk, Intercom, or Freshdesk.
• Familiarity with data analytics and reporting tools.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Adaptability to changing priorities and fast‑paced environments.
• Strong interpersonal skills and the ability to build rapport quickly.
• Time‑management skills to handle multiple tasks simultaneously.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways to senior support roles, quality assurance, or sales positions.
• Opportunities to lead cross‑functional projects and influence product roadmap.
• Annual performance reviews with transparent feedback and goal setting.

Work Environment & Culture

brighthush is a 100% remote company, giving you the flexibility to work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Zoom.
• Virtual coffee breaks and informal chat channels to foster camaraderie.
• A culture that values work‑life balance, mental health, and well‑being.
• Annual virtual retreats and optional in‑person meet‑ups.

Compensation & Benefits

We offer a competitive hourly rate ranging from $20 to $25, depending on experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including mental health resources.
• Flexible work schedule and remote work stipend.

How to Apply

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are passionate about renewable energy, customer experience, and making a real difference, we encourage you to apply.

To apply, please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Send your application to [email protected] or apply directly through our careers portal.

Join brighthush Today

Be part of a mission‑driven team that is reshaping the future of energy. As a Customer Experience Specialist, you will play a pivotal role in ensuring our customers feel heard, supported, and empowered to embrace clean energy. If you thrive in a fast‑paced, remote environment and are eager to grow professionally while contributing to a greener planet, we want to hear from you.

Apply now and help us bring clean, pollution‑free energy to homes and businesses across the United States.