Seasonal Remote Customer Service Representative – Night & Weekend Support for Brighthush’s Cowboy+ & Pro Fantasy Rodeo Platforms

About Brighthush

Brighthush is a forward‑thinking entertainment and sports technology company that brings the thrill of the rodeo and the excitement of fantasy sports to fans across the United States. With a mission to create unforgettable, interactive experiences, Brighthush blends cutting‑edge technology with a passion for Western culture. Our Cowboy+ subscription service and Pro Fantasy Rodeo platform have already captured the hearts of thousands of enthusiasts, and we’re looking for dedicated talent to help us keep that momentum going.

Position Overview

We are seeking a Seasonal Remote Customer Service Representative to join our team for the months of November and December. This part‑time, temporary role is ideal for individuals who thrive in dynamic, fast‑paced environments and enjoy helping people solve problems. As a key member of our support squad, you will handle customer inquiries via email, phone, and chat, ensuring that every interaction reflects Brighthush’s commitment to exceptional service.

Key details:

• Location: Remote – work from anywhere in the United States.
• Schedule: Nights and weekends (flexible shift options available).
• Duration: 2 months (November – December).
• Compensation: Competitive hourly rate plus performance bonuses.

Key Responsibilities

• Respond to customer inquiries across multiple channels (email, phone, live chat) with professionalism and empathy.
• Handle routine tasks such as password resets, payment corrections, subscription management, and order processing.
• Provide clear, concise solutions to common issues related to packages, subscriptions, and game play.
• Escalate complex or unresolved problems to senior support staff, ensuring a smooth handoff and follow‑up.
• Maintain accurate, up‑to‑date records of all customer interactions in our CRM system.
• Collaborate with cross‑functional teams (Product, Billing, Marketing) to share insights and improve the customer journey.
• Participate in regular training sessions to stay current on product updates and support best practices.

Essential Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer‑facing role, preferably in a tech or entertainment environment.
• Proven ability to manage multiple support channels simultaneously.
• Strong written and verbal communication skills in English.
• Experience with CRM platforms (e.g., Zendesk, Freshdesk) and basic troubleshooting.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience working with subscription‑based services or fantasy sports platforms.
• Knowledge of payment processing and basic accounting principles.
• Familiarity with Western culture or rodeo events.
• Previous remote work experience with flexible scheduling.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Active Listening: Fully engage with customers, ask clarifying questions, and confirm understanding.
• Clear Communication: Articulate solutions in a friendly, concise manner.
• Problem Solving: Diagnose root causes quickly and propose effective solutions.
• Empathy & Patience: Remain calm and supportive, especially during high‑stress interactions.
• Adaptability: Adjust to changing priorities, new tools, and evolving product features.
• Time Management: Prioritize tasks, meet response time targets, and manage personal workload efficiently.
• Team Collaboration: Work seamlessly with teammates and other departments.

Career Growth & Learning Opportunities

Even in a temporary capacity, you’ll gain invaluable experience that can propel your career forward:

• Hands‑on exposure to a high‑growth entertainment tech company.
• Opportunity to shadow senior support specialists and learn advanced troubleshooting techniques.
• Access to Brighthush’s internal learning portal, featuring courses on customer experience, product knowledge, and soft skills.
• Potential for full‑time or contract extensions based on performance and business needs.
• Networking with professionals across product, marketing, and engineering teams.

Work Environment & Company Culture

Brighthush values creativity, inclusivity, and a passion for the Western spirit. Our culture is built on:

• Open communication – we encourage feedback and idea sharing at all levels.
• Flexibility – remote work, flexible hours, and a results‑oriented mindset.
• Recognition – regular shout‑outs for outstanding customer service and team achievements.
• Diversity & Inclusion – a welcoming environment for people of all backgrounds, cultures, and identities.
• Community – participation in local rodeo events, charity fundraisers, and virtual team gatherings.

Compensation & Benefits

While this role is temporary, we offer:

• Competitive hourly rate (market‑aligned for remote customer support).
• Performance‑based bonuses tied to customer satisfaction metrics.
• Access to Brighthush’s employee discount program for Cowboy+ and Pro Fantasy Rodeo.
• Paid time off for holidays and personal days (subject to scheduling).
• Health and wellness resources, including virtual fitness classes and mental health support.

Equal Opportunity Statement

Brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to Apply

Ready to bring your customer service expertise to Brighthush? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role. Click the button below to apply now.

Apply to Brighthush

Closing

Join Brighthush for a short‑term, high‑impact role that lets you make a real difference in the lives of our passionate fan base. If you’re a proactive, customer‑centric professional who thrives in a remote, flexible setting, we want to hear from you. Apply today and help us keep the spirit of the rodeo alive for fans across the nation.