Entry‑Level Customer Service Representative & Brand Ambassador – B2C Support Specialist – Remote, Flexible Opportunity at brighthush’s Innovative Consumer Goods Division – Empower Customers, Drive Impact, Champion Sustainability

Welcome to brighthush – Where Everyday Innovation Meets Exceptional Service

At brighthush, we’re redefining the way people experience everyday products. With a global footprint that spans North America, Europe, and Asia, we blend cutting‑edge design, sustainable practices, and a customer‑centric philosophy to deliver solutions that enrich lives. Our mission is simple yet powerful: empower people to live gracious, healthy, and sustainable lives through thoughtful design and outstanding service.

Why brighthush? – A Culture of Purpose, Innovation, and Growth

When you join brighthush, you become part of a community that places people and planet at the heart of everything we do. We’re not just selling products; we’re shaping lifestyles, fostering community, and championing sustainability. Our brand is built on authenticity, transparency, and a relentless pursuit of quality—values that resonate with customers worldwide.

We invest in our people as much as we invest in our products. From mentorship programs to continuous learning opportunities, we empower you to grow, innovate, and lead. As a global brand, you’ll have the chance to collaborate with diverse teams, gain cross‑functional experience, and contribute to initiatives that have a real impact on the world.

Role Overview – Your First Line of Impact

As an Entry‑Level Customer Service Representative in our B2C division, you will be the first point of contact for our customers. You’ll help them navigate product information, resolve issues, and complete purchases—all while embodying the brighthush brand. This role is ideal for individuals who thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about delivering outstanding service.

Key Responsibilities – What You’ll Do Every Day

• Customer Interaction: Respond promptly to inbound inquiries via phone, email, and chat, ensuring a positive first impression.
• Issue Resolution: Diagnose and troubleshoot product or service issues, providing clear, step‑by‑step guidance to customers.
• Order Management: Process orders accurately, handle returns and exchanges, and update customer records in our CRM system.
• Product Knowledge: Maintain up‑to‑date knowledge of our product lines, promotions, and policies to answer questions confidently.
• Data Entry & Reporting: Log interactions, track metrics, and generate reports to support continuous improvement initiatives.
• Team Collaboration: Work closely with sales, logistics, and technical teams to resolve complex customer issues.
• Process Improvement: Identify recurring pain points and propose solutions to enhance the customer experience.
• Quality Assurance: Participate in quality audits, provide feedback, and help maintain high service standards.
• Customer Advocacy: Act as a brand ambassador, gathering customer insights that inform product development and marketing strategies.

Essential Qualifications – What We Expect

• Education: High school diploma or GED required.
• Experience: Minimum of 1 year in a customer‑service role preferred, but strong candidates with relevant experience will be considered.
• Communication: Excellent verbal and written communication skills in English.
• Technical Proficiency: Comfortable using computers, navigating web applications, and learning new software quickly.
• Location: Must reside within 150 miles of Sheboygan, WI.
• Work Authorization: Authorized to work in the United States without sponsorship.
• Training: Completion of the internal Brand Ambassador Training Program is required.

Preferred Qualifications – Bonus Points

• Experience with Salesforce CRM or similar customer‑relationship platforms.
• Familiarity with SAP, Microsoft Teams, Outlook, and SharePoint.
• Knowledge of scheduling tools such as Verint Schedules and Workbrain.
• Prior exposure to e‑commerce order processing and fulfillment workflows.
• Demonstrated ability to handle high‑volume, multi‑channel support environments.
• Strong analytical skills and a data‑driven mindset.

Skills & Competencies – What Makes You Successful

• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to solve problems.
• Adaptability: Ability to thrive in a dynamic, evolving environment.
• Attention to Detail: Precision in data entry and order processing.
• Time Management: Efficiently prioritize tasks and meet deadlines.
• Team Player: Collaborate effectively with cross‑functional teams.
• Resilience: Maintain composure under pressure and handle challenging situations gracefully.
• Problem‑Solving: Analyze issues, identify root causes, and propose actionable solutions.
• Communication: Articulate ideas clearly, both verbally and in writing.
• Tech Savvy: Comfortable learning new tools and platforms quickly.

Tools & Technologies – Your Digital Toolkit

• Salesforce CRM – for customer interaction tracking and case management.
• SAP – for order processing and inventory management.
• Microsoft Teams & Outlook – for internal communication and scheduling.
• Microsoft SharePoint – for document collaboration and knowledge base access.
• Verint Schedules & Workbrain – for workforce management and scheduling.
• brighthush.com – our official website and product portal.

Career Growth & Development – Your Path Forward

At brighthush, we invest in your professional growth. As an Associate Customer Service Representative, you’ll have access to:

• Structured Onboarding: Comprehensive training that covers product knowledge, customer‑service best practices, and our internal systems.
• Mentorship Programs: Pairing with experienced team members to accelerate learning.
• Skill‑Building Workshops: Regular sessions on communication, conflict resolution, and technical tools.
• Career Pathways: Clear progression routes to senior support roles, team lead positions, or cross‑functional opportunities in sales, marketing, or operations.
• Performance Recognition: Incentives, awards, and public acknowledgment for outstanding service.
• Learning Budget: Annual stipend for courses, certifications, and conferences that align with your career goals.
• Innovation Labs: Opportunities to pilot new initiatives, contribute to product development, and influence the customer journey.

Work Environment & Company Culture – Where Collaboration Meets Flexibility

Our remote‑first model offers flexibility while fostering a strong sense of community. You’ll enjoy:

• Collaborative Culture: Regular virtual team huddles, brainstorming sessions, and social events.
• Inclusive Values: A workplace that celebrates diversity, equity, and belonging.
• Well‑Being Focus: Access to mental‑health resources, wellness programs, and flexible scheduling.
• Innovation‑Driven: Opportunities to contribute ideas that shape product development and customer experience.
• Global Perspective: Work with colleagues from around the world, gaining cross‑cultural insights and expanding your professional network.

Compensation & Benefits – Rewarding Your Efforts

We offer a competitive salary range of USD 41,600 per year for this part‑time position, commensurate with experience and performance. In addition, you’ll receive:

• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Employee Discounts: Savings on brighthush products and partner services.
• Flexible Work Hours: Ability to balance work and personal commitments.
• Technology Stipend: Support for home office equipment and high‑speed internet.
• Employee Recognition: Quarterly awards, spot bonuses, and public shout‑outs for exceptional performance.

How to Apply – Take the First Step Toward an Exciting Career

Ready to join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this Job

Closing – Join the brighthush Family

At brighthush, we’re more than a company—we’re a community of passionate individuals committed to making a positive impact on the world. If you’re eager to help customers, grow your skills, and contribute to a brand that values sustainability and innovation, we want to hear from you. Join us and help shape the future of consumer experience.