Entry‑Level Customer Service Representative – Cyber & Data Resilience Specialist – Remote, Full‑Time, 10:30 am‑7 pm Shift – Join brighthush

Welcome to brighthush – Where Innovation Meets Protection

At brighthush, we’re not just a technology company; we’re a global movement dedicated to safeguarding the digital lives of businesses and individuals. With a presence in more than 30 countries, our cutting‑edge solutions in cyber risk management, data resilience, and identity protection empower organizations to navigate an ever‑evolving threat landscape with confidence. Our mission is simple yet powerful: deliver peace of mind through data‑centric, forward‑thinking services that protect our clients’ most valuable assets—data, reputation, and trust.

Why Cyber & Data Resilience Matters in 2026

Every day, cybercriminals innovate, targeting vulnerabilities in software, cloud infrastructure, and human behavior. The cost of a data breach is no longer just financial; it’s reputational, regulatory, and operational. In this climate, data resilience—the ability to recover quickly, maintain continuity, and preserve integrity—has become a strategic imperative. As a Customer Service Representative at brighthush, you’ll be on the front lines, translating complex technical concepts into clear, actionable guidance for our clients.

About the Role: Your First Line of Defense

We’re looking for an enthusiastic, customer‑centric individual to join our Remote Customer Service team as a Customer Service Representative – Cyber & Data Resilience Specialist. In this entry‑level role, you’ll:

• Serve as the first point of contact for clients seeking assistance with cyber risk and data resilience solutions.
• Deliver timely, accurate, and empathetic support across phone, email, and chat channels.
• Document every interaction in our state‑of‑the‑art CRM system, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams—technical support, sales, compliance—to resolve issues and enhance service delivery.
• Participate in continuous learning and certification programs to stay ahead of industry trends.
• Contribute to process improvement initiatives by providing feedback on tools, workflows, and customer experience metrics.

Key Responsibilities in Detail

Client Interaction & Issue Resolution

Every call or email you handle is an opportunity to reinforce brighthush’s reputation for excellence. You’ll:

• Listen actively to understand client concerns, ask clarifying questions, and confirm understanding.
• Diagnose common issues—such as login problems, data backup failures, or policy configuration questions—and provide step‑by‑step solutions.
• Escalate complex technical or compliance matters to the appropriate internal teams, ensuring a smooth handoff and follow‑up.

Documentation & Compliance

Accuracy in record‑keeping is critical. You’ll:

• Enter detailed notes into our CRM, tagging interactions with relevant categories and urgency levels.
• Maintain strict confidentiality of client data in line with FCRA regulations and brighthush’s privacy policies.
• Assist in audit readiness by ensuring all documentation meets internal and external compliance standards.

Continuous Improvement & Collaboration

We thrive on innovation. Your contributions will help shape our service excellence:

• Provide actionable feedback on ticketing workflows, knowledge base articles, and training materials.
• Participate in quarterly cross‑functional reviews to align customer insights with product roadmap decisions.
• Champion a culture of learning by sharing best practices with peers.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience, with at least 1 year in a call center environment.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently in a remote setting, managing time effectively and meeting performance metrics.
• Pass the Federal Credit Reporting Act (FCRA) certification exam within the first 90 days of employment.
• Demonstrated commitment to confidentiality and data privacy.

Preferred Qualifications (We’ll Train You If You’re Passionate)

• Experience in the cybersecurity or data protection industry.
• Knowledge of cyber risk management frameworks (e.g., NIST, ISO 27001).
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Previous exposure to on‑call or 24/7 support environments.
• Strong analytical skills and the ability to troubleshoot technical issues.

Skills & Competencies That Set You Apart

• Customer‑Service Mindset: Empathy, patience, and a genuine desire to help.
• Problem‑Solving: Think critically under pressure and find creative solutions.
• Organizational Excellence: Manage multiple tickets, deadlines, and priorities with precision.
• Adaptability: Thrive in a fast‑moving, technology‑centric environment.
• Team Player: Collaborate effectively across departments.
• Self‑Motivation: Take initiative, set goals, and pursue continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Service Representative, you’ll have access to:

• Structured onboarding with mentorship from seasoned experts.
• Regular training sessions on cyber risk trends, product knowledge, and compliance standards.
• Certification pathways (e.g., CompTIA Security+, CISSP) supported by tuition reimbursement.
• Clear career ladder: from Customer Service Representative to Senior Specialist, Team Lead, or Technical Support Engineer.
• Cross‑functional projects that expose you to sales, product development, and compliance teams.
• Annual performance reviews with personalized development plans.

Tools & Technologies You’ll Work With

• CRM: Salesforce (or equivalent) for ticketing and customer data management.
• Communication: VoIP phone systems, email, and live chat platforms.
• Product Suite: Our proprietary cyber risk dashboards, data backup solutions, and identity protection tools.
• Analytics: Power BI and Tableau for reporting on customer satisfaction and operational metrics.

Work Environment & Company Culture

brighthush’s remote‑first culture means you can work from anywhere, as long as you have a reliable internet connection and a quiet workspace. We value work‑life balance and provide:

• Flexible scheduling options within the 10:30 am‑7 pm window.
• Paid time off, holidays, and a generous sick leave policy.
• Health, dental, and vision insurance plans.
• 401(k) matching and retirement planning resources.
• Employee wellness programs, including virtual fitness classes and mental health support.
• Annual virtual retreats and team‑building activities.

Compensation & Benefits

We offer a competitive salary range of USD 31,200 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction and productivity metrics.
• Health, dental, and vision insurance coverage.
• Paid parental leave and flexible family‑care options.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral bonus program.
• Access to a digital learning platform with courses in cybersecurity, data analytics, and soft skills.

Diversity, Equity & Inclusion at brighthush

We believe that diverse perspectives drive innovation. brighthush is committed to creating an inclusive environment where every voice is heard and valued. We actively promote:

• Equal opportunity hiring practices.
• Inclusive onboarding and mentorship programs.
• Employee resource groups that celebrate cultural, gender, and professional diversity.
• Regular workshops on unconscious bias and inclusive leadership.

Employee Success Stories

Meet Alex, who joined brighthush as a Customer Service Representative and is now a Senior Technical Support Engineer. Alex credits the company’s robust training program and supportive mentorship for accelerating his career. Or Maria, who leveraged our certification reimbursement to earn her CISSP, now leading a cross‑functional security initiative.

How We Celebrate Wins

At brighthush, we celebrate milestones big and small:

• Monthly “Customer Hero” awards for outstanding service.
• Quarterly “Innovation Spotlight” sessions where teams share breakthroughs.
• Annual “Impact Awards” recognizing contributions to client success and community outreach.

Your First 90 Days: A Roadmap to Success

1. Week 1–2: Complete onboarding, meet your team, and shadow senior reps.
2. Week 3–4: Handle live tickets under supervision, start documenting interactions.
3. Month 2: Pass the FCRA certification exam, begin advanced product training.
4. Month 3: Take ownership of a small portfolio of tickets, contribute to process improvement.

Why brighthush?

Choosing brighthush means joining a mission‑driven organization that protects businesses from cyber threats while fostering a culture of continuous learning and collaboration. Whether you’re just starting your career or looking to pivot into the cybersecurity field, brighthush offers the support, resources, and opportunities you need to thrive.

Ready to Make an Impact?

We’re excited to hear from passionate, customer‑focused professionals who want to help shape the future of cyber resilience. If you’re ready to join a remote team that values innovation, integrity, and impact, we encourage you to apply today.