Entry‑Level Customer Training Specialist – Mobile Implementation & Onboarding Expert

About brighthush

At brighthush, we’re redefining the automotive software landscape by delivering intuitive, data‑driven solutions that empower dealerships to thrive in a digital world. Our mission is simple: connect people with the tools they need to drive success, one dealership at a time. With a culture rooted in innovation, collaboration, and continuous learning, brighthush offers a dynamic environment where every team member can grow, make an impact, and shape the future of automotive technology.

Why Join brighthush?

• Impactful Work: You’ll be the bridge between our cutting‑edge software and the dealerships that rely on it. Your training and support will directly influence customer satisfaction and revenue growth.
• Travel & Variety: Experience the thrill of traveling to diverse dealership locations, meeting new people, and solving real‑world challenges on the ground.
• Career Growth: From entry‑level training to senior implementation roles, brighthush provides clear pathways for advancement and professional development.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster a supportive, non‑smoking environment that values work‑life balance.
• Competitive Compensation: A base salary of $50,000–$52,000, comprehensive benefits, and performance‑based incentives.

Key Responsibilities

As a Mobile Implementation & Onboarding Specialist, you’ll play a pivotal role in ensuring a seamless transition for dealerships adopting brighthush’s software. Your day‑to‑day tasks will include:

• Traveling 80% of the time to install, configure, and customize our solutions at client sites.
• Conducting needs assessments with dealership management to understand operational workflows and tailor system configurations.
• Delivering engaging, hands‑on training sessions for key personnel, ensuring they can confidently use the platform.
• Providing ongoing support and troubleshooting post‑implementation to maximize adoption and ROI.
• Collaborating with cross‑functional teams—sales, product, and support—to share insights and refine the customer experience.
• Maintaining accurate documentation of training materials, customer feedback, and implementation notes.
• Participating in a 2–3 month intensive training program that blends classroom instruction, on‑the‑job mentorship, and real‑world deployment.
• Visiting high‑performing dealerships that already use brighthush solutions to observe best practices and gather success stories.
• Managing home‑office responsibilities such as follow‑ups, data entry, and virtual support when not on the road.

Essential Qualifications

• Bachelor’s degree or equivalent experience in Business, Information Technology, or a related field.
• Strong verbal and written communication skills—capable of presenting complex concepts in a clear, engaging manner.
• Outgoing, friendly personality with a passion for customer service and technology.
• Valid driver’s license, reliable transportation, and a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the last five years).
• Ability to travel 80% of the time, including weekends and holidays as required.
• Reliable home internet connection with sufficient bandwidth for video conferencing and data uploads.
• Basic technical aptitude and willingness to learn new software tools quickly.

Preferred Qualifications

• Experience in the automotive industry, dealership operations, or a related field.
• Prior training or instructional experience—whether in a classroom, corporate setting, or online.
• Familiarity with CRM or dealership management systems.
• Multilingual abilities (e.g., Spanish, French) to serve a broader customer base.
• Previous travel‑heavy role or a proven track record of managing a mobile or field service team.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with client challenges and propose tailored solutions.
• Presentation & Facilitation: Skilled in delivering engaging, interactive training sessions.
• Problem‑Solving: Quick to diagnose issues, think critically, and provide effective resolutions.
• Time Management: Juggling multiple client sites, travel schedules, and administrative tasks efficiently.
• Adaptability: Thrives in dynamic environments, adjusting to new processes and evolving customer needs.
• Team Collaboration: Works seamlessly with sales, product, and support teams to deliver a unified customer experience.
• Technical Proficiency: Comfortable with Windows/Linux environments, remote desktop tools, and data migration utilities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Mobile Implementation Specialist, you’ll have access to:

• Structured mentorship from seasoned implementation managers.
• Regular training workshops covering advanced product features, industry trends, and soft‑skill development.
• Opportunities to transition into senior implementation roles, product management, or sales engineering.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual learning stipend to pursue certifications, conferences, or courses aligned with your career goals.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Well‑Being. We encourage:

• Open communication—your ideas and feedback shape our products and processes.
• Work‑life balance—flexible scheduling, remote work options, and generous paid time off.
• Health and wellness—non‑smoking environment, on‑site fitness resources, and mental health support.
• Community engagement—volunteer opportunities and charitable partnerships.

Compensation & Benefits

While the base salary ranges from $50,000 to $52,000 annually, brighthush offers a comprehensive benefits package designed to support you and your family:

• Medical, dental, and vision insurance plans.
• Life insurance and disability coverage.
• Health Savings Account (HSA) with employer contributions.
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing top talent to the team.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including gym memberships and mindfulness sessions.

How to Apply

Ready to embark on an exciting journey that blends travel, technology, and customer success? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Conclusion

As a Mobile Implementation & Onboarding Specialist at brighthush, you’ll be at the forefront of transforming dealership operations. Your expertise will help customers unlock the full potential of our software, driving measurable results and fostering lasting partnerships. If you’re a motivated, customer‑focused professional who thrives in a fast‑paced, travel‑heavy environment, we want to hear from you. Take the next step in your career—apply now and become a key player in shaping the future of automotive technology.