Entry‑Level Customer Training Specialist – Nationwide Travel & On‑Site Implementation Expert for Automotive Dealership Solutions at brighthush

About brighthush

brighthush is a trailblazing force in the automotive technology arena, delivering end‑to‑end solutions that empower dealerships to thrive in a digital age. From cutting‑edge dealership management systems to intuitive customer relationship tools and data‑rich analytics, we equip sales, service, and parts teams with the technology, training, and support they need to drive profitability and customer delight. Our mission is simple yet powerful: to unlock the full potential of every dealership through technology, education, and exceptional service.

As a fast‑growing organization, brighthush thrives on innovation, collaboration, and an unwavering focus on customer success. We nurture a culture where every team member is encouraged to learn, grow, and make a tangible impact on the businesses we serve.

Why brighthush is the Destination for Your Career

When you join brighthush, you become part of a vibrant community that values:

• Dynamic, on‑the‑go learning experiences that blend classroom instruction with real‑world implementation.
• Mentorship from seasoned professionals who are passionate about sharing knowledge.
• A global network of dealerships that rely on our solutions to drive revenue and customer satisfaction.
• Rapid career advancement—from training specialist to implementation lead, project manager, or product strategist.
• A supportive work environment that balances travel, remote work, and personal life.

Whether you’re a recent graduate, a career changer, or a seasoned professional looking for fresh challenges, brighthush offers the resources, support, and opportunities to accelerate your growth.

Key Responsibilities

As an Entry‑Level Customer Training Specialist, you will be the bridge between brighthush’s cutting‑edge software and the dealerships that depend on it. Your role blends travel, training, and ongoing support to ensure a seamless transition for each customer.

• Travel & On‑Site Implementation: Travel approximately 80% of the time, both independently and as part of a cross‑functional team, to install, configure, and customize brighthush solutions at customer sites.
• Customer Engagement: Meet with dealership management and key personnel to assess operational needs, gather requirements, and tailor the system to fit their unique workflows.
• Training Delivery: Conduct engaging, hands‑on training sessions for dealership staff, covering everything from basic navigation to advanced reporting features.
• Follow‑Up & Support: Provide post‑implementation support via phone, email, and video conferencing, ensuring customers feel confident and empowered.
• Continuous Improvement: Gather feedback, identify pain points, and collaborate with product and engineering teams to refine the user experience.
• Documentation & Reporting: Maintain accurate records of training sessions, system configurations, and customer interactions to support ongoing service excellence.

Training & Development Program

The first 2–3 months of your journey with brighthush will be a comprehensive learning experience designed to equip you with the knowledge and confidence to succeed.

• Department Immersion: Shadow senior specialists to understand the full lifecycle of a dealership implementation.
• Classroom Instruction: Participate in structured sessions covering product fundamentals, automotive dealership operations, and best practices for training delivery.
• On‑The‑Job Mentorship: Work side‑by‑side with an experienced mentor during live installations, gaining hands‑on experience in real‑time problem solving.
• Observation & Shadowing: Visit dealerships that already use brighthush solutions to see the software in action and learn from their success stories.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field, or equivalent professional experience.
• Strong verbal and written communication skills, with the ability to translate technical concepts into clear, actionable guidance.
• Outgoing, friendly personality with a passion for customer service and education.
• Valid driver’s license and reliable transportation; a clean driving record with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Reliable home internet connection capable of supporting high‑quality video conferencing.
• Willingness and ability to travel approximately 80% of the time, both independently and as part of a team.

Preferred Qualifications

• Experience in the automotive industry, particularly with dealership management systems.
• Prior training or instructional experience, especially in a technical or software context.
• Knowledge of project management methodologies and tools.
• Comfort with data analysis and reporting to help customers derive insights from their system usage.
• Multilingual abilities to serve a diverse customer base.

Core Competencies & Skills

• Customer‑Centric Mindset: A genuine desire to help customers succeed and a proactive approach to problem solving.
• Presentation & Facilitation: Ability to design and deliver engaging training sessions that cater to various learning styles.
• Technical Aptitude: Quick learner who can navigate new software, troubleshoot issues, and adapt to evolving technology.
• Collaboration: Comfortable working cross‑functionally with sales, product, engineering, and support teams.
• Time Management: Efficiently juggle travel schedules, training sessions, and follow‑up tasks while maintaining high quality.
• Adaptability: Thrive in dynamic environments, adjusting to new challenges and customer needs on the fly.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As you grow in your role, you will have access to:

• Advanced training modules covering new product releases and industry trends.
• Leadership development programs that prepare you for managerial or project lead positions.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Mentorship from senior leaders who are committed to your professional development.
• Regular performance reviews and clear career pathways that reward initiative and results.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our values center around:

• Innovation: Encouraging creative solutions and continuous improvement.
• Integrity: Maintaining transparency and ethical standards in all interactions.
• Teamwork: Celebrating collective success and supporting one another.
• Work‑Life Balance: Offering flexible schedules, remote work options, and generous time‑off policies.
• Health & Wellness: Providing resources for physical and mental well‑being, including a non‑smoking environment and wellness programs.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and implementation milestones.
• Comprehensive health, dental, and vision insurance plans.
• Life insurance and disability coverage.
• Health Savings Account (HSA) with company contributions.
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing talented peers into the brighthush community.
• Professional development stipend for courses, certifications, and conferences.
• Travel allowances and mileage reimbursement for on‑site visits.

How to Apply

If you are passionate about technology, customer success, and continuous learning, we invite you to join the brighthush team. Click the link below to submit your application and start your journey toward a rewarding career that blends travel, training, and impact.

Apply to brighthush Today