Experienced Bilingual Customer Service Representative – Remote, Spanish & English, Client Success & Financial Guidance Specialist

About brighthush

At brighthush, we are on a mission to empower everyday Americans to break free from the relentless cycle of debt and step confidently into a brighter, more secure financial future. With a compassionate, individualized approach, a culture rooted in compliance and ethics, and cutting‑edge, user‑centric technology, we have already helped over one million clients transform their financial lives. As a rapidly growing, forward‑thinking organization, we are committed to putting people first—our clients, our team, and the communities we serve.

Why Join brighthush?

• Impact at Scale: Every interaction you have directly influences a client’s journey toward financial freedom.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Growth & Development: Access to continuous learning, mentorship, and clear career pathways.
• Culture of Belonging: A supportive environment that celebrates diversity, community, and shared purpose.
• Competitive Compensation: Comprehensive benefits, generous time off, and a 401(k) match that grows with you.

Role Overview

As a Customer Service Representative (CSR) at brighthush, you will be the primary voice of our clients enrolled in our financial hardship programs. You will bridge the gap between our Sales and Operations teams, ensuring that every client receives timely, accurate, and empathetic support. Your dedication to excellence will help maintain brighthush's reputation for outstanding customer service.

Key Responsibilities

• Deliver best‑in‑class phone support to Spanish‑ and English‑speaking clients, responding promptly to inquiries and proactively anticipating needs.
• Analyze client issues using active listening and critical thinking, providing clear, actionable solutions within established timeframes.
• Handle challenging calls with professionalism, maintaining composure and a positive demeanor at all times.
• Accurately document every interaction in our CRM system, ensuring data integrity for future analysis and reporting.
• Resolve client requests independently while collaborating with cross‑functional teams to address complex issues.
• Maintain strong client relationships, fostering trust and satisfaction through consistent, high‑quality communication.
• Utilize internal resources and knowledge bases to interpret policies, answer questions, and resolve problems efficiently.
• Manage a high volume of calls in a remote, home‑office environment, demonstrating resilience and focus.

Essential Qualifications

• Minimum 1 year of call‑center experience, preferably in a customer‑service or financial context.
• Fluency in Spanish and English (both written and spoken).
• Reliable, high‑speed internet connection and a dedicated workspace free from distractions.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Strong customer‑service orientation with a passion for helping others.
• Excellent verbal and written communication skills, including active listening and empathy.
• Effective problem‑solving abilities and a knack for turning challenges into opportunities.
• Strong time‑management, planning, and organizational skills.

Preferred Qualifications

• Experience in the financial services or fintech industry.
• Knowledge of debt‑relief or financial hardship programs.
• Previous remote work experience with a proven track record of self‑discipline.
• Additional language skills beyond Spanish and English.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Collaboration: Team player who values cross‑departmental cooperation.
• Tech Savvy: Comfortable navigating multiple software tools and troubleshooting basic tech issues.
• Customer‑Centric Mindset: Always prioritizing the client’s experience and satisfaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a CSR, you will have the chance to:

• Progress into senior CSR roles, team lead positions, or specialized roles in client success.
• Participate in ongoing training programs covering financial products, compliance, and advanced customer‑service techniques.
• Earn certifications in customer‑experience management, data privacy, or financial literacy.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

Our remote work model is designed to support work‑life balance while fostering a sense of community. You’ll enjoy:

• Flexible scheduling that accommodates different time zones and personal commitments.
• Regular virtual team huddles, social events, and wellness initiatives.
• A culture that values transparency, continuous feedback, and mutual respect.
• Access to a digital resource hub with training materials, best‑practice guides, and peer‑support forums.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance with substantial employer contributions.
• Generous paid time off (PTO), paid holidays, and paid parental leave.
• 401(k) plan with company matching to help you secure your future.
• Performance‑based bonuses and merit raises.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness perks such as gym memberships, mental‑health resources, and ergonomic home‑office support.

How to Apply

Ready to make a tangible difference in people’s lives while advancing your own career? Click the link below to submit your application and join the brighthush family.

Apply to this position

Closing Statement

At brighthush, we are more than a company—we are a movement dedicated to reshaping the financial future of millions. If you are a bilingual, customer‑centric professional who thrives on helping others, we invite you to bring your passion, expertise, and energy to our remote team. Together, we will continue to break barriers, build brighter futures, and create lasting impact.

We look forward to welcoming you aboard!