Experienced French Customer Support Specialist – Luxury Automotive & Mobility Services

About brighthush

brighthush is a global leader in premium automotive and mobility solutions, renowned for blending cutting‑edge technology with unparalleled luxury. With a portfolio that spans high‑performance vehicles, next‑generation digital services, and sustainable mobility platforms, brighthush is redefining what it means to drive, connect, and experience the road. Our mission is to deliver an exceptional customer journey that mirrors the sophistication and innovation of our products.

Position Overview

We are seeking a French‑speaking Customer Support Specialist to join our dedicated support team. In this role, you will be the first point of contact for French‑speaking customers worldwide, providing expert assistance with in‑car digital systems, navigation, connectivity, and premium mobility services. You will embody the brighthush brand, ensuring every interaction reflects the quality, elegance, and precision that our customers expect.

Why brighthush?

• Work remotely from anywhere in Greece, with full support for relocation and integration.
• Collaborate with a global team of automotive, technology, and customer experience professionals.
• Be part of a company that is at the forefront of luxury mobility and sustainability.
• Enjoy a comprehensive benefits package, competitive compensation, and continuous learning opportunities.

Key Responsibilities

• Inbound Support: Respond to French‑speaking customers via phone, email, and live chat, providing timely and accurate solutions.
• Technical Guidance: Assist users in navigating in‑car infotainment systems, navigation apps, and connectivity features, ensuring a seamless digital experience.
• Brand Excellence: Deliver a service experience that reflects the sophistication and prestige of the brighthush brand, turning every interaction into a memorable moment.
• Data Management: Log all customer interactions in our CRM, maintaining accurate records and identifying trends for continuous improvement.
• Feedback Loop: Capture customer insights and collaborate with product and engineering teams to enhance product features and support processes.
• Quality Assurance: Participate in regular training sessions and quality reviews to uphold the highest standards of customer service.

Essential Qualifications

• Native French speaker or C1 proficiency in French.
• Proficient in English (B2 level or higher).
• Strong passion for the automotive industry and emerging technologies.
• High emotional intelligence, with the ability to empathize and communicate professionally.
• Valid EU passport or Greek work permit.
• Experience in customer support or technical assistance, preferably in automotive or tech sectors.

Preferred Qualifications

• Previous experience supporting luxury automotive brands or high‑end consumer products.
• Knowledge of in‑car infotainment systems, navigation, and connectivity technologies.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and data analytics tools.
• Experience working remotely in a multicultural environment.
• Additional language skills (e.g., Greek, German, Spanish) are a plus.

Skills & Competencies

• Exceptional verbal and written communication in French and English.
• Problem‑solving mindset with a focus on customer satisfaction.
• Adaptability to fast‑changing technology and product updates.
• Strong organizational skills and attention to detail.
• Team player who thrives in a collaborative, cross‑functional setting.
• Proactive learner, eager to stay ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Support Specialist, you will:

• Access continuous training on the latest automotive technologies and customer experience best practices.
• Participate in cross‑functional projects that influence product design, user experience, and service strategy.
• Advance into senior support roles, technical account management, or product specialist positions.
• Benefit from mentorship programs and leadership workshops tailored to high‑performance teams.

Work Environment & Culture

brighthush fosters an inclusive, innovative, and customer‑centric culture. Our remote-first approach means you can work from the comfort of your home in Greece while staying connected to a vibrant global community. We value diversity, encourage creative problem‑solving, and celebrate every milestone—both big and small.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers:

• Competitive base salary aligned with industry standards.
• Four additional monthly salaries per year, reflecting Greece’s standard of 14 salaries.
• Full relocation support: initial flight reimbursement, housing assistance for up to four weeks, and professional help with Greek tax (AFM) and social security (AMKA).
• High‑end laptop, headset, and all necessary equipment delivered to your home office.
• Health and wellness benefits, including medical coverage and mental health resources.
• Flexible working hours and a generous paid time off policy.
• Employee discounts on brighthush products and services.

How to Apply

Ready to represent a legend in the automotive world from the Greek coast? Submit your CV in English today and join the brighthush family. We look forward to discovering how your passion for luxury mobility and customer excellence can help us continue to set the standard for automotive service worldwide.

Closing

At brighthush, we believe that exceptional service is the cornerstone of luxury. If you are a French‑speaking professional with a deep appreciation for automotive innovation and a commitment to delivering flawless customer experiences, we invite you to apply. Together, we will drive the future of mobility.