Experienced Bilingual Customer Service Representative (Spanish & English) – Remote Full‑Time – Join brighthush’s Innovative Call Center Team in Florida

About brighthush and the Opportunity

At brighthush, we’re redefining the customer experience landscape by blending cutting‑edge technology with a people‑first approach. Our mission is to empower businesses worldwide to deliver seamless, personalized support that turns every interaction into a lasting relationship. Whether you’re a seasoned customer service professional or just starting your career, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

We’re currently expanding our Florida‑based remote call center and are looking for a Bilingual Customer Service Representative who can fluently communicate in both English and Spanish. If you thrive in fast‑paced, solution‑oriented settings and enjoy helping people solve problems, you’ll fit right in. Join a team that values innovation, collaboration, and a healthy work‑life balance.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chat inquiries from a diverse customer base, ensuring each interaction reflects brighthush’s commitment to quality and professionalism.
• Problem Resolution: Diagnose and resolve customer issues efficiently, using a structured approach to troubleshoot and provide accurate, timely solutions.
• Documentation & Data Entry: Accurately record all customer interactions, updates, and follow‑ups in our CRM system, maintaining data integrity and compliance with company policies.
• Process Improvement: Identify recurring issues or bottlenecks and collaborate with team leads to propose and implement process enhancements.
• Team Collaboration: Participate in daily huddles, training sessions, and performance reviews, sharing insights and best practices with peers.
• Compliance & Quality Assurance: Adhere to all regulatory and internal quality standards, including call monitoring, data privacy, and security protocols.

Essential Qualifications

• Fluent in both English and Spanish (written and spoken) with a minimum of 30 words per minute typing speed.
• Minimum of 1 year of customer service experience, preferably in a call center or similar high‑volume environment.
• Strong communication skills, with the ability to convey complex information clearly and empathetically.
• Proficient with basic computer applications (MS Office, web browsers) and comfortable learning new software quickly.
• Problem‑solving mindset, capable of handling challenging situations with calmness and professionalism.
• Reliable internet connection, a quiet workspace, and a compatible headset or phone setup for remote work.

Preferred Qualifications

• Previous experience in a bilingual call center or customer support role.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar tools.
• Knowledge of call center metrics (e.g., average handle time, first‑contact resolution) and a track record of meeting or exceeding performance targets.
• Experience with remote work tools (Slack, Teams, Zoom) and virtual collaboration.
• Additional language skills or certifications (e.g., TESOL, bilingual teaching credentials).

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal and written communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, manage call queues, and maintain productivity in a remote setting.
• Adaptability: Quick to learn new processes and adjust to evolving customer needs and company initiatives.
• Team Player: Collaborative mindset, willing to support teammates and share knowledge.
• Customer‑Centric Attitude: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Bilingual Customer Service Representative, you’ll have access to a structured career ladder that includes:

• Professional Development: Monthly training modules covering product knowledge, advanced communication techniques, and industry best practices.
• Mentorship Programs: Pairing with senior agents and managers to guide your growth and help you navigate career paths.
• Leadership Tracks: Opportunities to transition into supervisory or team lead roles, with formal leadership training and certification.
• Cross‑Functional Projects: Involvement in initiatives such as process improvement, quality assurance, and new product launches.
• Global Exposure: Potential to work with international teams or support clients in different regions, expanding your cultural competence and language skills.

Work Environment & Company Culture

Remote work is more than a location—it’s a lifestyle. At brighthush, we foster a culture that balances autonomy with community:

• Flexible Scheduling: While we maintain core hours for collaboration, you can structure your day to fit personal commitments.
• Virtual Team Building: Regular online socials, game nights, and wellness challenges to keep the team connected.
• Inclusive Values: A commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Transparent Communication: Open channels for feedback, idea sharing, and recognition through our internal recognition platform.
• Health & Well‑Being: Access to mental health resources, virtual fitness classes, and ergonomic support for your home office.

Compensation, Perks, and Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base Salary: USD 31,200 per year (commensurate with experience and performance).
• Performance Bonuses: Quarterly incentives tied to individual and team metrics.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match to help secure your future.
• Health & Wellness: Comprehensive health, dental, and vision insurance options.
• Professional Development Stipend: Annual budget for courses, certifications, or conferences.
• Technology Allowance: Reimbursement for home office equipment, high‑speed internet, and headset.
• Employee Recognition: Monthly awards, shout‑outs, and spot bonuses for outstanding contributions.

Why brighthush?

Choosing brighthush means joining a forward‑thinking organization that values your expertise, supports your growth, and celebrates your successes. We’re not just a call center; we’re a community of problem‑solvers who turn everyday challenges into opportunities for innovation and impact. Your bilingual skills will be a cornerstone of our global service strategy, helping us connect with a broader customer base and drive measurable results.

Ready to Make an Impact?

If you’re passionate about delivering world‑class customer support, thrive in a remote environment, and want to grow your career with a company that truly values your contributions, we want to hear from you. Apply today and become a vital part of brighthush’s mission to transform customer experiences worldwide.

Apply Now and start your journey with brighthush—where your voice matters and your career takes flight.