Customer Service Agent II – Client Relations & Support Specialist in Healthcare Services

About brighthush

brighthush is a forward‑thinking healthcare organization dedicated to delivering exceptional patient care and support services across the United States. With a mission to improve health outcomes through compassionate, technology‑enabled solutions, brighthush has become a trusted partner for hospitals, clinics, and community health programs. Our culture is built on collaboration, continuous learning, and a commitment to making a real difference in the lives of patients and their families.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values innovation, integrity, and inclusivity. We empower our employees to grow, both professionally and personally, by offering:

• Mentorship programs that pair new hires with seasoned experts.
• Access to cutting‑edge training resources and certifications.
• Opportunities to contribute to community outreach and health‑education initiatives.
• A flexible, remote‑friendly work environment that supports work‑life balance.

Position Overview

As a Customer Service Agent II, you will serve as the frontline liaison between brighthush and our diverse client base. Your role will involve handling inquiries, resolving service requests, and maintaining strong, lasting relationships with patients, providers, and internal stakeholders. This entry‑level position is ideal for individuals who thrive in fast‑paced environments, possess excellent communication skills, and are passionate about delivering top‑notch service in the healthcare sector.

Key Responsibilities

• Respond to Inquiries: Promptly address questions from patients, healthcare providers, and internal departments via phone, email, and chat platforms.
• Resolve Service Requests: Investigate and troubleshoot issues related to HR, payroll, accounts payable, supply chain, or revenue cycle processes, ensuring timely resolution.
• Maintain Customer Relationships: Build trust and rapport with clients by demonstrating empathy, professionalism, and a deep understanding of brighthush’s services.
• Document Interactions: Accurately record all customer interactions and service requests in the company’s database systems.
• Collaborate Across Teams: Work closely with HR, finance, supply chain, and revenue cycle teams to coordinate solutions and share insights.
• Continuous Improvement: Identify trends in customer feedback and propose process enhancements to improve service quality.
• Adhere to Compliance Standards: Follow all regulatory and internal policies related to patient privacy, data security, and quality assurance.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in HR, payroll, accounts payable, supply chain, or revenue cycle functions.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and database management tools.
• Strong verbal and written communication skills in English.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast‑moving environment.
• Comfortable working remotely with reliable internet connectivity.

Preferred Qualifications

• Experience in a healthcare setting or with healthcare technology solutions.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Familiarity with customer relationship management (CRM) software.
• Previous exposure to revenue cycle management or billing processes.
• Demonstrated problem‑solving skills and a proactive mindset.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable improvements.
• Team Collaboration: Willingness to work cross‑functionally and share knowledge with colleagues.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly.
• Time Management: Efficiently manage workload and meet deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Agent II, you will have clear pathways to advance into:

• Senior Customer Service Representative
• Team Lead or Supervisor roles
• Specialist positions in HR, payroll, or revenue cycle management
• Project management or process improvement initiatives

We support your growth through:

• Regular performance reviews and career development plans.
• Access to online learning platforms and industry certifications.
• Mentorship from senior leaders and subject‑matter experts.
• Cross‑departmental projects that broaden your skill set.

Work Environment & Culture

brighthush values a culture of respect, innovation, and community. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Collaborative tools such as Microsoft Teams, SharePoint, and Slack.
• Flexible scheduling options to accommodate personal commitments.
• Inclusive policies that celebrate diversity and promote equity.

Compensation & Benefits

We offer a competitive salary range of USD 43,305 – 60,632 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee discount programs and community partnership opportunities.

How to Apply

If you are ready to join a mission‑driven organization that values your contributions and invests in your growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Agent II role at brighthush.