Experienced Bilingual Customer Service Specialist – Remote, Arlington – Spanish & English – Client Support Excellence

About brighthush

brighthush is a leading provider of innovative customer experience solutions that empower organizations to deliver world‑class service across multiple channels. With a global footprint and a commitment to diversity, inclusion, and continuous learning, brighthush partners with public and private sector clients to transform how they engage with customers, streamline operations, and drive measurable impact. As a remote‑first company, we blend cutting‑edge technology with a culture of collaboration, ensuring every team member can thrive from anywhere.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that values curiosity, resilience, and a passion for helping people. Our remote work model gives you the flexibility to balance professional growth with personal life, while our inclusive culture ensures every voice is heard. We invest heavily in employee development, offering mentorship programs, cross‑functional training, and access to industry‑leading tools that keep you ahead of the curve.

Key Responsibilities

• Serve as the first point of contact for customers across telephone, IVR, web chat, and other approved channels, delivering timely, accurate, and courteous support.
• Provide comprehensive information about brighthush’s programs, services, and solutions to consumers, prospective enrollees, and partner organizations.
• Track, document, and record all customer interactions in our CRM and knowledge‑base systems, ensuring data integrity and compliance with privacy regulations.
• Execute associated tasks and transactions—such as account updates, service requests, and billing inquiries—according to established guidelines.
• Navigate multiple computer systems simultaneously while maintaining high accuracy in data entry and customer communication.
• Coordinate fulfillment of customer requests for materials via mail, email, or electronic delivery, ensuring timely and secure delivery.
• Escalate unresolved, complex, or sensitive issues to the appropriate internal or external stakeholders, following escalation protocols.
• Facilitate translation or interpretation services for non‑English speaking customers, ensuring clear and culturally appropriate communication.
• Collaborate with supervisors and cross‑functional teams to identify process improvements, share best practices, and address service delivery challenges.
• Meet or exceed Quality Assurance (QA), productivity, and other key performance metrics set by brighthush.
• Participate in required meetings, trainings, and continuous learning initiatives to stay current on programs, systems, policies, and industry trends.
• Perform additional duties as assigned by management to support team objectives and business goals.

Essential Qualifications

• High school diploma or GED (or equivalent combination of education and experience).
• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Strong typing skills (minimum 35 words per minute) and proficiency with Windows and/or Mac operating systems.
• Ability to handle 100+ calls per day, manage repetitive inquiries, and maintain composure under pressure.
• Excellent organizational and prioritization skills, with a proven track record of meeting deadlines and quality standards.
• Basic computer aptitude, including proficiency with CRM platforms, knowledge‑base tools, and Microsoft Office suite.
• Availability to work flexible shifts between 8:00 am and 6:30 pm CST (7:00 am and 5:30 pm MST).
• Reliable, high‑speed wired internet connection (minimum 20 Mbps download & 5 Mbps upload).
• Ability to work from a quiet, professional home office that meets brighthush’s equipment and environmental requirements.
• Strong sense of urgency, self‑motivation, and a commitment to delivering exceptional customer experiences.
• Successful completion of a bilingual assessment during the hiring process.

Preferred Qualifications

• Prior experience in a customer service or call‑center environment, preferably within a remote or hybrid setting.
• Experience with customer‑relationship management (CRM) systems such as Salesforce, Zendesk, or similar platforms.
• Knowledge of healthcare, public‑sector programs, or related service industries.
• Certification in customer service excellence or related fields.
• Experience with data analysis, reporting, and continuous improvement initiatives.

Skills & Competencies

• Exceptional communication and interpersonal skills, with the ability to build rapport quickly with diverse customers.
• Problem‑solving mindset, capable of diagnosing issues and proposing effective solutions in real time.
• Attention to detail and a commitment to accuracy in data entry and documentation.
• Adaptability to changing priorities, new technologies, and evolving customer expectations.
• Team player who thrives in a collaborative, fast‑paced environment.
• Proactive learner who seeks feedback and continuously improves performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Bilingual Customer Service Specialist, you’ll have the opportunity to:

• Advance to senior support roles, team lead, or quality assurance positions.
• Transition into product management, training, or technical support based on your interests.
• Participate in leadership development programs and mentorship initiatives.
• Earn certifications in customer experience, data analytics, or industry‑specific domains.
• Attend conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and empowerment. You’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles, social events, and wellness initiatives.
• A collaborative platform that encourages knowledge sharing and innovation.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to cutting‑edge tools and technology that streamline your workflow.

Compensation & Benefits

While the base salary for this role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• Life and disability coverage.
• 401(k) retirement savings plan with company match.
• Paid holidays, vacation, and personal time off.
• Professional development budget and tuition reimbursement.
• Employee assistance program and mental health resources.
• Performance‑based bonuses and recognition programs.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.

How to Apply

Ready to bring your bilingual expertise and customer‑centric mindset to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and impact.