Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 25 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, and brighthush Winners, we are committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on innovation, integrity, and inclusivity, and we empower our people to grow, learn, and make a real impact on the business and the communities we serve.

Why Join brighthush?

At brighthush, we believe that every team member plays a vital role in safeguarding our brand and ensuring a safe, welcoming environment for our guests. As a Loss Prevention & Customer Service Associate II, you will be at the frontline of protecting our assets, preventing theft, and enhancing the overall customer experience. This role offers a unique blend of security expertise, customer service excellence, and operational support—all within a dynamic, fast‑paced retail environment.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible presence at the store entrance and key areas, using body‑worn cameras and other monitoring tools to deter potential loss and dishonesty.
• Customer Engagement: Greet guests with courtesy and respect, providing assistance and directing them to store management or customer service when needed.
• Incident Management: Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management, documenting all events in the AIIM Case Management system.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act swiftly in the event of an emergency, ensuring the safety of staff and customers.
• Closing Safety Sweep: Conduct a thorough safety sweep of the store with a member of management at closing, verifying that all areas are secure and compliant.
• Policy Adherence: Follow all brighthush policies and procedures, including uniform standards and the use of body‑worn cameras.
• Collaboration: Work closely with store management, customer service, and other departments to maintain a cohesive, secure, and customer‑centric environment.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the development of best practices in loss prevention and customer service.

Essential Qualifications

• 0–2 years of retail or security experience (preferred).
• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment.
• Proactive initiative and the ability to work independently.
• Excellent time‑management and organizational skills.
• Physical stamina to stand for extended periods.
• High school diploma or equivalent; additional certifications in retail security or customer service are a plus.

Preferred Qualifications

• Experience with body‑worn camera systems and incident reporting software.
• Knowledge of loss prevention strategies and retail theft prevention techniques.
• Prior exposure to emergency response protocols in a retail setting.
• Multilingual abilities to serve a diverse customer base.

Core Competencies & Skills

• Customer‑First Mindset: Ability to anticipate and meet guest needs while maintaining security protocols.
• Situational Awareness: Keen observation skills to detect potential threats or suspicious activity.
• Conflict Resolution: Calmly de‑escalate tense situations and guide guests toward a positive outcome.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a fast‑changing retail environment with shifting priorities.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Loss Prevention & Customer Service Associate II, you will have access to a comprehensive learning pathway that includes:

• On‑the‑job training with seasoned loss prevention professionals.
• Leadership development programs that prepare you for supervisory roles.
• Cross‑departmental rotations to broaden your skill set.
• Mentorship from senior managers who are passionate about your success.
• Access to online courses and certifications in retail security, customer experience, and safety compliance.

Whether you aspire to become a Loss Prevention Manager, a Store Manager, or a regional security leader, brighthush provides the resources and support to help you reach your career goals.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our employees enjoy:

• Inclusive and diverse teams that celebrate different perspectives.
• Open communication channels and an open‑door policy with leadership.
• A supportive environment that values work‑life balance.
• Recognition programs that celebrate achievements and milestones.
• Community outreach initiatives that allow you to give back.

Compensation & Benefits

Base Pay: $16.50 to $18.60 per hour (actual starting pay depends on skills, qualifications, and experience). Benefits Package: Includes a competitive mix of health, dental, and vision coverage; a 401(k) plan with company match; paid time off; and a range of employee discounts (store, childcare, pet care, and more). Additional Perks: Employee Assistance Program (EAP), smoking cessation support, bereavement leave, credit union access, referral bonuses, and opportunities for professional development and tuition reimbursement. Eligibility: Employees who meet service or hours requirements qualify for additional benefits such as medical/dental/vision coverage, HSA, FSA, life insurance, disability coverage, paid parental leave, and more.

How to Apply

If you are ready to protect our brand, delight our guests, and grow your career in a vibrant retail environment, we want to hear from you. Click the link below to submit your application and join the brighthush family today.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. Qualified individuals with disabilities will receive reasonable accommodations in accordance with the Americans with Disabilities Act and applicable state and local laws.