Seasoned Customer Service Representative – Flexible Packaging & Order Fulfillment Specialist at brighthush

About brighthush

brighthush is a leading innovator in the flexible packaging sector, delivering high‑quality plastic film solutions to a global customer base. With state‑of‑the‑art manufacturing facilities in California and Georgia, we combine cutting‑edge technology with a culture of continuous improvement to meet the evolving needs of our clients. Our mission is to provide reliable, cost‑effective packaging that protects products and enhances brand value while maintaining the highest standards of sustainability and safety.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on collaboration, creativity, and a relentless pursuit of excellence. We value every employee’s contribution and offer a supportive environment where ideas are heard and growth is encouraged. Whether you’re a seasoned professional or just starting your career, you’ll find opportunities to develop new skills, take on challenging projects, and advance within a company that rewards dedication and results.

Key Responsibilities

• Customer & Internal Liaison: Serve as the primary point of contact for customers, sales teams, and internal stakeholders across our California and Georgia locations, ensuring clear, timely communication.
• Order Management: Oversee the entire order lifecycle—from entry to shipment—maintaining a high level of accuracy and urgency to meet customer expectations.
• Inventory & Shipment Oversight: Monitor inventory levels, order status, and shipment progress, proactively addressing any discrepancies to guarantee customer satisfaction.
• Cross‑Functional Collaboration: Partner closely with production, quality assurance, and logistics teams to secure on‑time fulfillment and uphold product quality standards.
• Issue Resolution & Relationship Building: Resolve customer concerns swiftly, driving solutions that strengthen relationships and foster repeat business.
• Documentation & Reporting: Maintain meticulous records of orders, pricing, and shipment details, and generate real‑time updates and reports using customer systems and portals.
• Continuous Improvement: Support ongoing process improvement initiatives, providing insights and feedback that enhance operational efficiency and customer experience.
• Plant Site Visits: Conduct occasional site visits to production plants and customer locations to gather feedback, ensure compliance, and reinforce relationships.

Essential Qualifications

• High school diploma or GED; additional coursework or certification in business, logistics, or manufacturing is a plus.
• 2–5 years of customer service experience, preferably within manufacturing, packaging, or plastic film extrusion.
• Proven ability to manage complex order processes with precision and speed.
• Strong communication and relationship‑building skills, with a customer‑centric mindset.
• Detail‑oriented and highly organized, capable of juggling multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office (Word, Excel) and experience with order management systems.
• Adaptability to thrive under tight deadlines and shifting priorities.

Preferred Qualifications

• Experience in flexible packaging or supply chain operations.
• Familiarity with ERP systems such as M3 or Microsoft Dynamics AX.
• Previous office‑based role within a dynamic manufacturing setting.
• Comfortable with occasional overtime to support business needs.
• Exposure to plant environments—noise, temperature variation, and safety protocols.

Skills & Competencies

• Customer Focus: Anticipate client needs and deliver proactive solutions.
• Analytical Thinking: Interpret data to identify trends, forecast demand, and recommend process improvements.
• Problem‑Solving: Resolve complex issues efficiently while maintaining a positive customer experience.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Technical Proficiency: Navigate ERP and customer portal systems with ease.
• Adaptability: Adjust quickly to changing priorities and evolving business requirements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have the chance to:

• Progress into senior customer service or account management roles.
• Transition into supply chain, logistics, or production planning positions.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
• Contribute to strategic projects that shape the future of flexible packaging.

Work Environment & Company Culture

Our culture is built on transparency, respect, and a shared commitment to excellence. You’ll experience:

• A collaborative office environment that encourages open dialogue and innovation.
• Regular team meetings, brainstorming sessions, and cross‑departmental projects.
• A focus on work‑life balance, with flexible scheduling options where possible.
• Safety‑first mindset—especially during plant visits—ensuring a secure and supportive workplace.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to elevate your career with brighthush? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can contribute to our continued success.