Senior Customer Success Manager – Enterprise Healthcare Solutions & Strategic Account Leadership

About brighthush

brighthush is more than a technology provider; we are a movement that is redefining the way healthcare professionals connect, collaborate, and deliver care. With a footprint that spans the United States, vibrant hubs in Jacksonville, FL, and Bangalore, India, and a distributed workforce that thrives on flexibility, brighthush empowers over 2 million providers and health plans to streamline revenue cycles, enhance patient engagement, and unlock actionable insights that drive better outcomes.

Our mission is simple yet profound: bring the focus back to what truly matters—patient care. By building a platform that connects providers, payers, and patients in real time, we are the heartbeat of an industry that touches millions of lives every day. We do this by combining cutting‑edge technology, a data‑driven mindset, and a culture that celebrates curiosity, collaboration, and continuous learning.

Why brighthush is the place to grow your career

• Impactful work – Every day you’ll solve complex problems that directly influence the health and well‑being of patients across the country.
• High‑visibility role – As a Senior Customer Success Manager, you’ll be the guardian of our most strategic accounts, protecting revenue streams and driving retention for the organization.
• Mission‑driven culture – You’ll join a team that is passionate about improving healthcare, where ideas are celebrated, innovation is encouraged, and every contribution counts.
• Global collaboration – Work with colleagues in the U.S., India, and remote teams worldwide, gaining exposure to diverse perspectives and best practices.
• Career acceleration – brighthush invests heavily in professional development, offering mentorship, leadership training, and a clear path to senior leadership roles.

Key Responsibilities

As the primary owner of large, complex health plan accounts, you will:

• Serve as the trusted advisor and single point of contact for executive‑level stakeholders, building deep, long‑term relationships that foster loyalty and mutual success.
• Lead the customer lifecycle from onboarding through renewal, ensuring that every touchpoint delivers measurable value and exceeds expectations.
• Coordinate cross‑functional teams—Engineering, Product, Technical Account Management, Finance, and Marketing—to shepherd issues from identification to resolution, ensuring accountability and timely delivery.
• Navigate difficult conversations and escalations with professionalism, empathy, and strategic influence, turning challenges into opportunities for partnership.
• Proactively identify risks and opportunities within accounts, using data and insights to recommend upsell, expansion, or renewal strategies that protect recurring revenue.
• Represent the customer’s voice internally, aligning product roadmaps, service delivery, and business priorities with client needs.
• Track and report on key metrics—NPS, churn, renewal rates, expansion revenue—providing transparent visibility to senior leadership.
• Champion a culture of continuous improvement by sharing best practices, lessons learned, and success stories across the organization.

Essential Qualifications

• Minimum of 5 years of experience managing enterprise or complex customer accounts in healthcare, healthcare technology, or a closely related domain.
• Proven track record of building and maintaining relationships with C‑suite executives and senior decision makers.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Demonstrated ability to navigate ambiguity, influence outcomes without direct authority, and drive cross‑functional collaboration.
• Experience handling escalations, managing multiple stakeholders, and delivering solutions in a matrixed environment.
• High emotional intelligence, resilience, and a customer‑centric mindset.
• Proficiency with CRM systems (e.g., Salesforce), customer success platforms, and data analytics tools.

Preferred Qualifications

• Deep payer expertise within the healthcare technology ecosystem.
• Recognition as a Top Account Manager or Presidents Club winner.
• Experience with revenue‑cycle optimization, claims processing, or provider‑payer integration.
• Background in data‑driven product management or solution architecture.
• Knowledge of HIPAA, HITECH, and other healthcare compliance frameworks.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Influence & Negotiation – Persuade stakeholders, secure commitments, and drive consensus.
• Problem‑Solving – Diagnose complex issues, develop solutions, and implement them efficiently.
• Project Management – Lead initiatives, set timelines, and ensure deliverables meet quality standards.
• Customer Advocacy – Champion the customer’s voice in every decision.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Leadership Presence – Inspire confidence and trust among clients and internal teams.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Success Manager, you will:

• Participate in a structured Leadership Development Program that includes mentorship, coaching, and rotational assignments.
• Access a comprehensive library of courses, certifications, and industry conferences—fully reimbursed by the company.
• Engage in cross‑functional projects that broaden your skill set and expose you to new business areas.
• Take on a Senior Leadership Track that could lead to roles such as Director of Customer Success, VP of Client Experience, or Chief Customer Officer.
• Contribute to strategic initiatives that shape the future of healthcare technology, influencing product direction and market strategy.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, trust, and collaboration. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and real‑time feedback loops.
• Inclusivity – A diverse workforce that celebrates differences and fosters belonging.
• Innovation – A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Well‑being – Unlimited paid time off, wellness stipends, mental health resources, and a supportive environment for work‑life balance.
• Community Impact – Opportunities to volunteer, donate, and partner with local and national organizations that improve health outcomes.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, vision, and dental coverage with generous company contributions.
• 401(k) plan with employer match.
• Unlimited paid time off for salaried employees, plus 9 paid holidays.
• Annual wellness stipend (up to $250) for gym memberships, fitness classes, or health programs.
• Education reimbursement for courses, certifications, and conferences.
• Paid parental leave for all parents, including birth, adoption, and foster care.
• Robust employee assistance program and mental health resources.
• Regular virtual team‑building events, hackathons, and innovation challenges.

How to Apply

Ready to join a team that is reshaping the future of healthcare? Click the link below to submit your application and start the journey with brighthush.

Apply to this role at brighthush

Next Steps in the Hiring Process

1. Recruiter Screening – A brief conversation to discuss your background and role fit.
2. Video Interview with Hiring Manager – A deeper dive into your experience, skills, and cultural fit.
3. Panel Video Interview – Meet with cross‑functional leaders who will assess your strategic thinking and collaboration style.
4. Final Video Interview with Chief Customer Officer – A conversation focused on vision, leadership, and alignment with brighthush’s mission.

All interviews are conducted via video. We encourage you to use a camera to foster connection and transparency. If you are unable to use a camera for any reason, please let us know, and we will discuss alternative arrangements.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Final Thoughts

As a Senior Customer Success Manager at brighthush, you will be at the forefront of a mission that touches millions of lives. You will protect revenue, drive retention, and unlock new opportunities for our most strategic accounts—all while working in a culture that values innovation, collaboration, and personal growth. If you are passionate about healthcare, thrive in a fast‑paced environment, and want to make a tangible impact, we want to hear from you.

Join us and help shape the future of healthcare—one partnership at a time.