Senior Customer Success Manager – Brighthush – Championing Adoption, Renewal, and Expansion for Mid‑Market & Enterprise SaaS Customers

About Brighthush

Brighthush is a forward‑thinking, cloud‑native SaaS platform that empowers businesses to streamline operations, unlock data insights, and accelerate growth. With a mission to democratize advanced analytics and automation, Brighthush serves a diverse portfolio of mid‑market and enterprise customers across finance, healthcare, retail, and technology sectors. Our product is built on a robust API‑first architecture, enabling seamless integrations with the tools your customers already love. At Brighthush, we believe that customer success is not a cost center—it is the engine that drives revenue, retention, and advocacy.

As we expand our footprint, we’re looking for a seasoned Customer Success Manager who can own the post‑sale relationship, translate customer goals into actionable adoption plans, and turn every interaction into a revenue‑generating opportunity. If you thrive in a fast‑paced, data‑driven environment and enjoy partnering with product, support, and sales to create win‑win outcomes, Brighthush is the place for you.

Why Join Brighthush?

• Impactful Role – Your work directly influences customer retention, upsell, and expansion, contributing to Brighthush’s top‑line growth.
• Collaborative Culture – Cross‑functional teams, open communication, and a flat hierarchy mean your ideas are heard and acted upon.
• Growth Opportunities – From leading high‑value accounts to shaping product roadmap, you’ll have a clear path to senior leadership roles.
• Learning Ecosystem – Access to industry conferences, internal knowledge hubs, and mentorship programs to keep you at the cutting edge of customer success.
• Competitive Compensation – A base salary, performance‑based incentives, and equity options that reward your contributions.
• Benefits & Perks – Comprehensive health plans, unlimited PTO, remote‑first flexibility, wellness stipends, and a vibrant community of like‑minded professionals.

Key Responsibilities

As a Senior Customer Success Manager at Brighthush, you will own a portfolio of 25–40 named accounts, guiding them through the entire customer lifecycle—from onboarding to renewal and expansion. Your day‑to‑day activities will include:

• Account Ownership – Manage the full lifecycle of each account, ensuring a smooth transition from sales to success and maintaining a deep understanding of each customer’s business objectives.
• Onboarding & Adoption – Design and execute onboarding programs that accelerate time‑to‑value, leveraging Brighthush’s platform features to meet specific customer KPIs.
• Quarterly Business Reviews (QBRs) – Conduct data‑rich QBRs with economic buyers, linking platform usage to ROI, and presenting actionable insights that drive continued investment.
• Health Monitoring – Use Brighthush’s CS platform to track adoption, engagement, and health scores; proactively identify at‑risk accounts and develop tailored intervention plans.
• Renewal & Expansion – Lead renewal negotiations, collaborate with account executives on upsell opportunities, and craft expansion plays that align with customer growth trajectories.
• Voice of the Customer – Serve as the internal advocate for customer needs, feeding product feedback and pain points into the product roadmap and feature prioritization.
• Escalation Management – Resolve escalations by coordinating with support, engineering, and professional services, ensuring swift resolution and customer satisfaction.
• Data & Forecasting – Maintain accurate account plans, health metrics, and revenue forecasts in Brighthush’s CRM, providing transparency to leadership and aligning with financial goals.

What We’re Looking For

Essential Qualifications

• 3–6 years of experience in customer success, account management, or a client‑facing role within a B2B SaaS environment.
• Proven track record of managing renewals and driving net revenue retention above 100%.
• Hands‑on experience with a CS platform (e.g., brighthush) and a CRM system (e.g., brighthush).
• Strong analytical skills: comfortable reading product usage data, building data‑backed business reviews, and translating insights into action.
• Exceptional executive communication skills, with the ability to lead meetings with VP and C‑level stakeholders.
• Bachelor’s degree in business, technology, or equivalent practical experience.

Preferred Qualifications

• Experience working with API‑first products, technical integrations, or developer‑focused customers.
• Background in consulting or professional services, providing a holistic view of customer success.
• Knowledge of industry‑specific regulations or compliance standards relevant to Brighthush’s customer base.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with Brighthush’s product roadmap and business objectives.
• Relationship Building – Proven skill in cultivating trust with stakeholders at all levels, from end‑users to executives.
• Problem Solving – Quick to diagnose issues, propose solutions, and drive resolution across cross‑functional teams.
• Data‑Driven Decision Making – Leverage metrics, dashboards, and analytics to inform strategy and measure success.
• Project Management – Manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
• Adaptability – Thrive in a dynamic environment, adjusting priorities as customer needs evolve.

Career Growth & Learning

At Brighthush, we invest in your professional development. You’ll have access to:

• Annual learning budget for courses, certifications, and conferences.
• Mentorship from senior leaders across product, sales, and engineering.
• Internal knowledge hubs featuring best practices, case studies, and industry research.
• Clear promotion paths: from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.

Work Environment & Culture

Brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote‑first model offers flexibility, while our quarterly in‑person retreats foster team bonding and strategic alignment. We celebrate diversity, encourage innovation, and reward results with a culture of recognition and accountability.

Compensation & Benefits

While specific figures vary by location and experience, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to customer retention, expansion, and revenue targets.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible work arrangements.
• Wellness stipend, mental health resources, and employee assistance programs.
• Retirement savings plan with company match.

How to Apply

Ready to make a tangible impact on our customers and help shape the future of Brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can drive success for our customers and our organization.