Experienced Bilingual Spanish‑English Customer Service Representative – Remote, Part‑Time & Full‑Time Opportunities with Competitive Incentives and Career Growth at brighthush

About brighthush and the Healthcare Customer Experience Landscape

brighthush is a leading provider of patient support and billing solutions in the rapidly evolving healthcare industry. With a mission to simplify the patient journey, we empower individuals to navigate their medical finances with confidence and clarity. Our remote-first culture means that every team member can work from the comfort of their own home while staying connected to a vibrant, collaborative community.

In today’s healthcare ecosystem, clear communication and compassionate service are more critical than ever. Patients often face complex billing questions, insurance nuances, and financial concerns that can feel overwhelming. At brighthush, we bridge that gap by offering expert, bilingual support that turns confusion into clarity, ensuring patients feel heard, respected, and supported every step of the way.

Why Join brighthush?

• Competitive Compensation: Earn a base salary that reflects your experience, plus a $750 sign‑on bonus and quarterly performance incentives that reward your dedication and results.
• Fully Remote Flexibility: Work from anywhere in the United States. Whether you prefer a full‑time schedule or part‑time hours, we accommodate your lifestyle.
• Comprehensive Benefits: For full‑time employees, we offer medical, dental, vision, life insurance, and HSA/FSA options. All employees receive a 401(k) plan with a discretionary company match.
• Professional Growth: Continuous training, mentorship, and clear career pathways allow you to advance from Customer Service Representative to Team Lead, Billing Specialist, or even into our operations and analytics teams.
• Supportive Culture: Our remote teams thrive on open communication, peer recognition, and a shared commitment to patient advocacy.
• Work‑Life Balance: Flexible scheduling, paid time off, and eight paid holidays (full‑time) help you recharge and stay productive.

Key Responsibilities

As a Bilingual Spanish‑English Customer Service Representative at brighthush, you will be the frontline advocate for patients navigating their billing and insurance questions. Your day‑to‑day tasks will include:

• Providing empathetic, bilingual support via phone, chat, and email to patients seeking assistance with billing, insurance, and account resolution.
• Researching and resolving discrepancies in patient accounts, including re‑billing claims, updating insurance information, and ensuring accurate payment processing.
• Generating and sending itemized statements, courtesy claims, and payment plans tailored to each patient’s unique situation.
• Accurately documenting every interaction in our CRM system, maintaining detailed notes, and ensuring compliance with privacy regulations.
• Collaborating with cross‑functional teams—billing, claims, and compliance—to streamline processes and improve patient outcomes.
• Participating in ongoing training sessions to stay current on industry best practices, new billing codes, and regulatory changes.
• Contributing to continuous improvement initiatives by sharing insights and feedback on workflow efficiencies.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Fluent in both Spanish and English—verbal and written—demonstrated through prior experience or formal certification.
• Strong communication skills: active listening, clear articulation, and the ability to convey complex information in a simple, patient‑friendly manner.
• Typing speed of at least 35 words per minute with high accuracy.
• Proficiency with Microsoft Windows, email clients, and web‑based customer support platforms.
• Experience in a customer‑service environment—call center, retail, hospitality, or healthcare—preferred.
• Ability to multitask: simultaneously listen, speak, and type while maintaining a calm, professional demeanor.
• Commitment to confidentiality and compliance with HIPAA and other privacy regulations.

Preferred Qualifications

• Prior experience in a healthcare billing or patient support role.
• Knowledge of insurance terminology, claim submission processes, and payment reconciliation.
• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
• Certification in Spanish language proficiency (e.g., DELE, SIELE).
• Previous remote work experience with a proven track record of self‑management and reliability.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
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