Remote Customer Service & Sales Representative – High‑Earning, Paid Training, Career Growth at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience company that empowers individuals to build rewarding careers from the comfort of their own homes. With a global footprint and a reputation for excellence, we partner with leading brands to deliver seamless, personalized support across a wide range of products and services. Our mission is simple: to create a workplace where talent thrives, customers feel valued, and innovation is the norm.

Why Join brighthush?

At brighthush, we believe that every team member is a vital part of our success story. We offer a unique blend of flexibility, professional development, and financial rewards that set us apart from traditional call‑center roles. Here’s what makes us stand out:

• Work From Home Freedom: Enjoy the convenience of a fully remote position with no commute, allowing you to balance work and life on your own terms.
• Paid, Structured Training: Our intensive 27‑day training program is fully compensated, ensuring you’re equipped with the knowledge and confidence to excel.
• Growth‑Focused Culture: We provide clear career pathways, mentorship, and continuous learning opportunities to help you advance from entry‑level to senior roles.
• Competitive Compensation: Earn a base rate of $15.00 per hour, with the potential for monthly and quarterly bonuses tied to sales performance.
• Comprehensive Benefits: Once you’re a full‑time employee, you’ll have access to medical, dental, vision, a 401(k) plan with employer matching, paid time off, and paid holidays.
• Inclusive Environment: We celebrate diversity and are committed to equal opportunity for all candidates, regardless of background or identity.

Key Responsibilities

As a Remote Customer Service & Sales Representative, you will be the frontline ambassador for brighthush’s portfolio of products and services. Your day‑to‑day tasks will include:

• Engaging with customers via inbound calls, emails, and chat to resolve inquiries, troubleshoot issues, and provide product information.
• Proactively recommending complementary products such as water heaters, surge protection solutions, and in‑home electrical wiring options during qualified conversations.
• Accurately documenting all customer interactions and account updates in our client system.
• Ensuring compliance with state and federal regulations, including handling delinquent accounts in accordance with local guidelines.
• Maintaining a high level of professionalism and courtesy, reflecting brighthush’s brand values.
• Collaborating with cross‑functional teams to resolve complex customer concerns and improve service processes.
• Participating in ongoing training and development sessions to stay current on product knowledge and sales techniques.

Key Results Areas

Success in this role is measured by a combination of performance metrics and quality standards:

• Average Inbound Handle Time: Keep call durations within the target window while delivering thorough, customer‑centric service.
• Quality Assurance Scores: Consistently achieve or exceed QA benchmarks set by brighthush’s quality team.
• Production Metrics: Meet or surpass production goals, including call volume, schedule adherence, and response times.
• Sales Targets: Achieve monthly and quarterly sales quotas, unlocking bonus incentives tied to performance.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, communication prowess, and a customer‑first mindset:

• High school diploma or equivalent.
• Strong attention to detail and the ability to prioritize tasks under tight deadlines.
• Excellent verbal and written communication skills.
• Professionalism and a positive attitude in all customer interactions.
• Reliable, high‑speed broadband internet connection (minimum 25 Mbps download, 20 Mbps upload).
• Hard‑wired connection (no Wi‑Fi or hotspots) to ensure call quality.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Comfortable learning new software platforms quickly.
• Camera required during training and live shifts to facilitate real‑time coaching.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• 1–2 years of call‑center or customer service experience.
• Experience in sales or upselling within a customer‑service context.
• Knowledge of state and federal regulations related to customer service and billing.
• Previous exposure to CRM systems or call‑center software.
• Demonstrated ability to meet or exceed sales targets and KPIs.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills:

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple calls and tasks while maintaining quality.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Work seamlessly with teammates and managers, even in a remote setting.
• Sales Acumen: Identify opportunities to upsell and cross‑sell products that benefit the customer.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you gain experience, you’ll have access to:

• Advanced sales and customer‑experience training modules.
• Leadership development programs for high‑performing team members.
• Mentorship from senior representatives and managers.
• Opportunities to transition into specialized roles such as account management, technical support, or product training.
• Clear promotion pathways based on performance metrics and skill mastery.

Work Environment & Company Culture

Our culture is built on trust, collaboration, and continuous improvement. Even though you’ll be working from home, you’ll feel connected to a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Regular feedback loops and performance reviews.
• Access to an internal knowledge base and peer‑support forums.
• Recognition programs that celebrate achievements and milestones.
• Inclusive events and initiatives that promote diversity and belonging.

Compensation & Benefits

We believe in rewarding hard work and dedication. Your compensation package includes:

• Base Pay: $15.00 per hour, paid bi‑weekly.
• Performance Bonuses: Monthly and quarterly bonuses tied to sales KPIs.
• Paid Training: Full compensation during the 27‑day training period.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Savings: 401(k) plan with employer matching.
• Paid Time Off: Generous PTO and paid holidays.
• Other Perks: Employee discount programs, wellness stipends, and flexible scheduling.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and begin the journey with brighthush. We look forward to discovering how your unique talents can contribute to our mission of delivering exceptional customer experiences.