Experienced Customer Engineer – Field Service & POS Repair Specialist – Melbourne, Australia

About brighthush

brighthush is a global leader in unified commerce solutions, empowering retailers and restaurants to deliver seamless, intelligent experiences across shopping and dining environments. With a cutting‑edge platform that integrates flexible, data‑driven technology with end‑to‑end payment capabilities, brighthush is redefining how businesses engage with customers, streamline operations, and unlock new revenue streams. Headquartered in Atlanta, Georgia, we serve a diverse portfolio of clients in more than 35 countries, and our Melbourne hub is a critical node in our Australian operations.

Why Join brighthush?

At brighthush, we believe that technology is only as powerful as the people who build, support, and innovate it. Our culture is built on curiosity, collaboration, and a relentless drive to solve real‑world problems. As a Customer Engineer, you will be at the forefront of this mission, ensuring that our cutting‑edge POS terminals, self‑serve checkouts, and other retail technologies run flawlessly for our clients.

We offer a dynamic work environment that blends field service with office collaboration, continuous learning, and a clear path for career advancement. Whether you’re a seasoned technician or an emerging talent, brighthush provides the resources, mentorship, and opportunities to grow into leadership roles, specialize in emerging technologies, or transition into product development and consulting.

Key Responsibilities

• Field Service & Repair: Diagnose, troubleshoot, and repair self‑serve checkouts, POS terminals, and other brighthush hardware and software solutions across the Australian market.
• Parts Management: Maintain an organized inventory of spare parts, tools, and diagnostic equipment, ensuring timely availability for service calls.
• Continuous Learning: Participate in ongoing training programs—both online modules and in‑person workshops—to stay current with the latest hardware revisions, firmware updates, and industry best practices.
• Autonomous Operations: Work independently in the field and in the office, managing your schedule, service tickets, and customer communications with professionalism and precision.
• Travel & Physical Requirements: Be prepared for frequent travel across Victoria and occasional interstate trips. Carry and lift tool kits and parts weighing 1–20 kg, and perform tasks that involve bending, squatting, walking, standing, or sitting for extended periods.
• Customer Engagement: Deliver exceptional customer service, communicate clearly with clients, and provide actionable recommendations to improve system performance.

Essential Qualifications

• Minimum 2 years of experience repairing electromechanical equipment, preferably POS or retail hardware.
• Proven PC hardware and software repair skills, with a strong understanding of operating systems, drivers, and peripheral devices.
• Experience troubleshooting and repairing self‑serve checkout systems is highly desirable.
• Valid Australian driver’s licence and a clean driving record.
• Strong communication skills—both verbal and written—in English.
• Ability to work autonomously, manage time effectively, and prioritize tasks in a fast‑paced environment.
• Passion for emerging technology and a willingness to continuously learn and adapt.

Preferred Qualifications

• Certification in NMI (National Mobile Infrastructure) verification or similar industry credentials.
• Experience with network configuration, Wi‑Fi troubleshooting, and cloud‑based POS solutions.
• Background in customer support or technical sales, providing a holistic view of the customer journey.
• Knowledge of Australian retail regulations, data privacy laws, and payment card industry (PCI) compliance.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of hardware diagnostics, firmware updates, and software troubleshooting.
• Problem‑Solving: Ability to isolate root causes quickly and implement effective solutions.
• Customer Focus: Empathy, patience, and a service‑oriented mindset.
• Time Management: Efficient scheduling, prioritization, and adherence to service level agreements.
• Team Collaboration: Strong interpersonal skills to work with field teams, support staff, and product specialists.
• Adaptability: Comfortable with evolving technology, changing customer needs, and dynamic work environments.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. As a Customer Engineer, you can:

• Advance to a Senior Field Service Engineer role, overseeing complex installations and leading a team of technicians.
• Transition into a Technical Support Specialist or Product Trainer position, sharing your expertise with new hires and clients.
• Move into product development or engineering, contributing to the design of next‑generation POS hardware and software.
• Pursue industry certifications (e.g., CompTIA A+, Microsoft Certified Solutions Expert) through our tuition reimbursement program.
• Attend global conferences, workshops, and hackathons to stay ahead of industry trends.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Our Melbourne team enjoys:

• Flexible work arrangements, including remote support and hybrid office days.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• A culture that values diversity, equity, and inclusion—every voice is heard and respected.
• Access to cutting‑edge tools, state‑of‑the‑art diagnostic equipment, and a robust knowledge base.
• Open communication channels with leadership, ensuring that ideas and feedback are heard.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to service quality, customer satisfaction, and project delivery.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for certifications, courses, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Travel allowances and expense reimbursement for field service duties.

Eligibility & Application Requirements

To be considered for this role, you must:

• Be an Australian permanent resident or citizen.
• Hold a valid driver’s licence and be willing to travel across Victoria and occasionally interstate.
• Pass all required screening criteria, including background checks and reference verification.

Equal Employment Opportunity Statement

brighthush is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment where every individual can thrive.

Statement to Recruitment Agencies

brighthush only accepts resumes from agencies on our preferred supplier list. Please do not forward unsolicited resumes to our applicant tracking system, employees, or facilities. We are not responsible for any fees or charges associated with unsolicited submissions.

Ready to Join brighthush?

If you are passionate about technology, enjoy hands‑on problem solving, and thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Bring your expertise, curiosity, and drive to brighthush, and help us shape the future of unified commerce.

Apply now and become a key player in delivering world‑class retail technology solutions across Australia.