Seasoned Part-Time Customer Experience Coordinator – Retail Front‑End Excellence, Loyalty Program Champion, and Team Leadership Specialist

About brighthush

brighthush is a Fortune 100 global retailer that leads the world in off‑price retailing. With a presence that spans four global home offices, a network of distribution centers, and thousands of vibrant retail locations, brighthush is committed to delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. Our culture is built on diversity, collaboration, and continuous development—values that empower every associate to grow, innovate, and make a lasting impact.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you will be at the heart of our customer‑first philosophy. You’ll lead a dynamic team of associates, champion loyalty programs, and ensure every shopper leaves our store with a smile. At brighthush, we believe that great customer service starts with great people, and we invest heavily in training, mentorship, and career advancement. Whether you’re looking to sharpen your retail leadership skills, deepen your knowledge of merchandising, or simply enjoy a flexible schedule that fits your lifestyle, brighthush offers the platform to thrive.

Key Responsibilities

• Lead Front‑End Excellence: Oversee the front‑of‑store team to deliver prompt, courteous, and personalized customer service. Set the tone for a welcoming environment that encourages repeat visits.
• Promote Loyalty & Engagement: Drive the adoption of brighthush’s loyalty programs, ensuring associates are trained to highlight benefits and upsell membership options.
• Team Development: Mentor and coach associates on front‑end principles, customer interaction techniques, and store policies. Conduct regular training sessions and performance reviews.
• Operational Oversight: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels. Respond swiftly to any operational disruptions.
• Customer Issue Resolution: Address customer concerns in real time, turning potential complaints into positive experiences that reinforce brand loyalty.
• Store Standards & Safety: Ensure the store remains clean, organized, and compliant with safety protocols. Lead initiatives that reduce shrinkage and enhance security.
• Communication & Reporting: Provide accurate updates to management on store performance, associate progress, and priority actions. Foster an open feedback loop with the team.
• Compliance & Integrity: Uphold all labor laws, company policies, and confidentiality standards. Model honesty and integrity in every interaction.
• Continuous Improvement: Partner with store leadership to identify training needs, process improvements, and customer experience enhancements.
• Additional Duties: Perform any other responsibilities assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a strong understanding of merchandising techniques.
• At least 6 months of proven leadership or supervisory experience in a retail environment.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Strong teamwork orientation—capable of collaborating effectively with peers and supervisors.
• Proficiency in training others, with a passion for coaching and developing talent.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Background in promoting loyalty programs and driving membership enrollment.
• Knowledge of safety protocols and shrink reduction strategies.
• Experience in a fast‑paced, high‑volume retail setting.
• Demonstrated ability to lead by example and inspire a high‑performing team.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to motivate, guide, and develop associates.
• Problem‑Solving: Quick decision‑making under pressure.
• Data‑Driven Insight: Comfortable using sales metrics to inform actions.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrives in a dynamic retail environment.
• Integrity: Upholds confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is limitless. Starting as a Customer Experience Coordinator, you can progress to roles such as Store Manager, District Manager, or even corporate positions in merchandising, operations, or customer experience strategy. We provide:

• Structured leadership development programs that cover advanced retail management, financial acumen, and strategic planning.
• Mentorship from senior leaders who share their expertise and guide your career path.
• Access to online learning platforms, workshops, and certifications tailored to retail excellence.
• Opportunities to lead cross‑functional projects that impact store performance and brand perception.
• Clear promotion pathways with transparent criteria and regular performance reviews.

Work Environment & Culture

brighthush is known for its vibrant, inclusive, and collaborative culture. Our associates enjoy a supportive environment where ideas are valued, and teamwork is celebrated. Key cultural pillars include:

• Diversity & Inclusion: We celebrate differences and foster an environment where everyone feels respected and empowered.
• Continuous Learning: We invest in training, coaching, and skill development at every level.
• Recognition & Feedback: Regular recognition programs and constructive feedback loops keep motivation high.
• Community Impact: Through volunteer initiatives and charitable partnerships, we give back to the communities we serve.
• Work‑Life Balance: Flexible scheduling options help you balance personal commitments with professional growth.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $14.25 to $14.75 per hour, commensurate with experience and skill set. In addition to your base pay, you will enjoy a comprehensive benefits package that may include:

• Associate discount on brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match for full‑time and eligible part‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family support programs.
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Scholarship and adoption assistance programs.
• Employee referral bonuses.

All benefits are provided in accordance with applicable plans and may evolve over time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations to qualified individuals with disabilities in compliance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location & Schedule

Position: Part‑Time Customer Experience Coordinator Location: USA brighthush Store 1529 Manitowoc, WI Schedule: Flexible, including nights, weekends, and holidays. The role is designed to fit your lifestyle while ensuring optimal store coverage.

Ready to Make an Impact?

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced retail environment, and are eager to grow your leadership skills, we invite you to apply today. Join brighthush and become part Apply for this job