Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

Welcome to brighthush, a global leader in the off‑price retail industry that blends style, value, and an exceptional customer experience. With a presence in more than 1,000 stores across North America, brighthush is renowned for its commitment to diversity, innovation, and the professional growth of every team member. Whether you’re stepping into one of our bustling retail locations, collaborating with colleagues in our distribution centers, or contributing from our corporate headquarters, you’ll find a culture that celebrates curiosity, teamwork, and a relentless pursuit of excellence.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who serve our customers. As a Customer Experience Coordinator, you’ll be at the forefront of creating memorable moments for shoppers, ensuring that every visit feels personalized, welcoming, and rewarding. This role offers:

• Hands‑on leadership experience in a fast‑paced retail environment
• Opportunities to mentor and develop a high‑performing team
• Exposure to cutting‑edge loyalty programs and customer engagement strategies
• A platform to influence store operations, safety, and profitability
• Clear career pathways to senior management roles within brighthush

Key Responsibilities

As the Customer Experience Coordinator, you will be the driving force behind the store’s front‑end operations and customer satisfaction. Your day‑to‑day responsibilities will include:

• Lead by Example: Engage with customers, demonstrate brand values, and model outstanding service.
• Team Management: Oversee a team of Associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Development: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising standards.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to protect both staff and customers.
• Data‑Driven Decision Making: Analyze sales reports, shrinkage metrics, and customer feedback to drive continuous improvement.
• Collaboration: Partner with Store Management to align training needs, operational goals, and store initiatives.
• Community Engagement: Promote brighthush’s loyalty programs and community outreach efforts to deepen customer relationships.

Essential Qualifications

We’re looking for a dynamic leader who brings a blend of retail experience, people skills, and a passion for customer service. The ideal candidate will:

• Have at least 1 year of retail experience and a minimum of 6 months in a supervisory or leadership role.
• Demonstrate a strong understanding of merchandising techniques and visual standards.
• Exhibit excellent communication, organizational, and multitasking abilities.
• Show adaptability to changing priorities and the ability to handle unexpected situations with composure.
• Be a collaborative team player who thrives in a fast‑paced, customer‑centric environment.
• Possess a proactive mindset for training and developing Associates.
• Be available to work a flexible schedule, including nights and weekends.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program management and POS systems.
• Background in safety compliance and loss prevention initiatives.
• Knowledge of data analytics tools used in retail performance tracking.
• Previous exposure to a multi‑store or regional management structure.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Coaching: Ability to inspire, mentor, and elevate team performance.
• Customer Focus: A genuine passion for delivering exceptional service and building loyalty.
• Problem‑Solving: Quick thinking and decisive action to resolve issues.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Analytical Thinking: Proficiency in interpreting sales data and customer feedback.
• Adaptability: Comfortable with change and able to pivot strategies as needed.
• Integrity & Ethics: Commitment to honesty, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain:

• Structured leadership training programs that cover coaching, performance management, and operational excellence.
• Access to online learning modules on retail trends, customer psychology, and technology tools.
• Mentorship from senior leaders who have navigated the path from Associate to executive roles.
• Clear progression pathways to Store Manager, Regional Manager, and beyond.
• Opportunities to cross‑train in merchandising, inventory control, and loss prevention.

Work Environment & Culture

brighthush’s culture is built on the pillars of diversity, collaboration, and continuous improvement. You’ll experience:

• A supportive, inclusive workplace where every voice is heard.
• Team‑based initiatives that foster camaraderie and shared success.
• Regular town‑hall meetings and feedback loops that keep you connected to the company’s vision.
• Employee resource groups that celebrate cultural diversity and personal growth.
• A focus on work‑life balance, with flexible scheduling and wellness programs.

Compensation & Benefits

We offer a competitive starting pay range of $14.25 to $14.75 per hour, with potential for overtime and performance bonuses. In addition to your base salary, brighthush provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance (eligible after 90 days of employment).
• 401(k) retirement plan with company match after 6 months of service.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program for brighthush merchandise.
• Employee assistance program (EAP) for mental health support.
• Wellness incentives, such as gym memberships and smoking cessation programs.
• Life and disability insurance options.
• Professional development stipends and tuition reimbursement.
• Referral bonuses for successful hires.
• Additional perks such as childcare support, pet insurance, and legal services.

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

If you’re passionate about delivering world‑class customer experiences, thrive in a collaborative environment, and are eager to grow your leadership skills, we invite you to apply for the Customer Experience Coordinator position at brighthush. Join a team that values innovation, integrity, and the joy of helping customers find their next favorite item.

To apply, click the link below and take the first step toward an exciting career with brighthush.