Experienced Multilingual Healthcare Customer Service Representative – Patient Experience & Billing Specialist at brighthush

About brighthush

brighthush is a leading, patient‑centric healthcare organization that delivers comprehensive medical services across the Denver metro area and the Front Range. With a network of primary and specialty care clinics, brighthush partners with top physicians and advanced practice providers to bring the latest medical knowledge and cutting‑edge treatments to every patient. Our commitment to excellence extends beyond clinical care; we provide robust business operations, revenue cycle management, and administrative support that empower our clinicians to focus on what they do best—providing outstanding patient care.

As a forward‑thinking, technology‑driven organization, brighthush is dedicated to creating a culture of continuous improvement, collaboration, and innovation. We value diversity, inclusion, and the unique perspectives that each team member brings. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic, supportive environment where you can grow, learn, and make a real difference in people’s lives.

Why Join brighthush?

• Remote Flexibility: Work from anywhere—our fully remote, 100% virtual call center allows you to balance professional and personal commitments.
• Competitive Compensation: Earn a base salary with additional language pay differential for bilingual candidates, plus performance‑based incentives.
• Career Advancement: Opportunities to move into senior support roles, billing management, or operations leadership.
• Comprehensive Benefits: Health, dental, vision, retirement plans, generous paid time off, and wellness programs.
• Inclusive Culture: A supportive, respectful workplace that celebrates diversity and fosters collaboration.

Key Responsibilities

As a Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for our patients, ensuring a seamless, positive experience from the first call to the final resolution. Your day will involve a mix of patient interaction, billing support, and data management—all within a fast‑paced, metric‑driven environment.

• Handle up to 60 inbound calls daily, addressing patient inquiries, concerns, and payment questions with empathy and professionalism.
• Communicate directly with patients, affiliate partners, payers, and healthcare providers via phone, email, and secure messaging platforms.
• Collect payments, explain payment options, and guide patients through financial responsibilities, including deductibles, coinsurance, and copays.
• Update patient accounts with new or corrected information, request itemized statements, and re‑bill claims when necessary.
• Utilize analytical thinking to research accounts, reconcile discrepancies, and resolve billing issues efficiently.
• Maintain a positive, caring tone in all interactions, ensuring patients feel heard and supported.
• Perform specialized tasks assigned by the manager or supervisor, such as data audits, quality improvement projects, or training sessions.
• Adhere to all regulatory requirements, including HIPAA, and maintain strict confidentiality of patient information.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of healthcare experience, with at least 2 years in medical billing and direct patient contact within a call center environment.
• Strong knowledge of insurance billing, medical terminology, and payer processes.
• Advanced verbal and written communication skills in English.
• Proficiency with call center software, electronic health record (EHR) systems, and Microsoft Office Suite.
• Excellent interpersonal skills, with the ability to exercise sound judgment and maintain professionalism under pressure.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Background check and drug screening clearance required.

Preferred Qualifications

• Bilingual fluency in Spanish (written and spoken) with a language pay differential of $1.50/hr.
• Experience with revenue cycle management tools and patient financial portals.
• Prior exposure to a large, multi‑specialty healthcare organization.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).
• Strong analytical skills and a data‑driven mindset for continuous improvement.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional patient experiences.
• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem‑Solving: Ability to analyze complex billing scenarios and devise effective solutions.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Team Collaboration: Works well with cross‑functional teams, including billing, clinical, and IT.
• Adaptability: Thrives in a dynamic environment with evolving processes and priorities.
• Integrity & Confidentiality: Upholds the highest standards of data privacy and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Healthcare Customer Service Representative, you will have access to a wealth of learning resources, including:

• On‑the‑job training with experienced mentors.
• Online courses and certifications in medical billing, revenue cycle management, and customer service excellence.
• Regular performance reviews and career coaching to identify growth pathways.
• Opportunities to transition into senior billing roles, operations management, or clinical support leadership.
• Participation in cross‑departmental projects that drive innovation and improve patient outcomes.

Work Environment & Culture at brighthush

Our remote, virtual call center is built on trust, flexibility, and collaboration. You’ll work alongside a diverse team of professionals who share a common goal: to elevate the patient experience. We foster a culture of transparency, continuous learning, and mutual respect. Regular virtual team huddles, knowledge‑sharing sessions, and social events keep us connected and energized.

Compensation & Benefits

While the exact salary range is determined by market data, experience, and education, brighthush offers a competitive base pay complemented by:

• Language pay differential for bilingual candidates.
• Performance‑based incentives tied to call quality, resolution rates, and patient satisfaction.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Generous paid time off, holidays, and sick leave.
• Wellness programs, including virtual fitness classes and mental health resources.
• Professional development budget for certifications and conferences.

How to Apply

Ready to make a meaningful impact in patient care while advancing your career? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.