Experienced Customer Service Agent – Graveyard Shift, Fully Remote, High Impact Role

About brighthush and Why It Matters

At brighthush, we’re redefining the way people connect with the services they need. Our mission is to create seamless, reliable, and human‑centered experiences for every customer, no matter where they are. With a rapidly growing network of partners and a commitment to innovation, we’re looking for passionate individuals who thrive in a fast‑paced, remote environment. If you love problem‑solving, enjoy helping people, and want to be part of a company that values flexibility, growth, and impact, brighthush is the place for you.

Position Overview

As a Customer Service Agent – Graveyard Shift, you will be the frontline voice of brighthush, ensuring that every call, chat, or email is handled with professionalism, empathy, and efficiency. Working from the comfort of your own home, you’ll manage inbound and outbound communications, assess transportation needs, and collaborate with internal teams and external partners to deliver solutions that exceed expectations. This role is essential to maintaining the high standards of service that brighthush is known for.

Key Responsibilities

• Inbound & Outbound Communication: Handle a high volume of customer calls and make proactive outbound calls to confirm appointments, gather feedback, and resolve issues.
• Transportation Needs Assessment: Evaluate each customer’s unique transportation requirements, recommend appropriate services, and coordinate with logistics partners.
• Data Entry & System Management: Accurately input customer information into our CRM and other software tools, ensuring data integrity and compliance with privacy standards.
• Problem Solving & Escalation: Identify and troubleshoot non‑standard situations, apply creative solutions, and know when to elevate issues to senior support or technical teams.
• Knowledge Development: Continuously learn about new services, policies, and industry trends to become a subject‑matter expert and share insights with teammates.
• Quality Assurance: Participate in call monitoring, provide constructive feedback, and adhere to quality metrics such as CSAT, NPS, and first‑contact resolution.
• Team Collaboration: Work closely with scheduling, operations, and technical support to ensure a smooth customer journey.
• Compliance & Security: Follow all company policies, data protection regulations, and safety protocols to safeguard customer information.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, internet browsers, and basic troubleshooting of software and hardware.
• Reliable high‑speed internet connection and a quiet workspace that meets brighthush privacy standards.
• Ability to work independently, manage time effectively, and maintain focus during overnight hours.
• Positive attitude, resilience, and a genuine desire to help others.

Preferred Qualifications

• Experience with transportation or logistics industries.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Knowledge of data privacy regulations such as GDPR or CCPA.
• Previous experience in a remote or home‑office setting.
• Strong analytical skills and the ability to interpret metrics to drive continuous improvement.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and seek to understand their perspective.
• Problem‑Solving: Quickly diagnose issues and devise effective solutions.
• Adaptability: Thrive in a dynamic environment with changing priorities.
• Time Management: Prioritize tasks and meet deadlines while maintaining quality.
• Collaboration: Work well with cross‑functional teams, even when remote.
• Technical Aptitude: Comfortable learning new software tools and troubleshooting basic tech problems.
• Attention to Detail: Ensure accuracy in data entry and documentation.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Service Agent, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer engagement, and industry best practices.
• Mentorship programs pairing you with senior agents and managers for guidance and skill enhancement.
• Clear career pathways to roles such as Team Lead, Operations Analyst, or Customer Success Manager.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond customer service.

Work Environment & Company Culture

Working from home with brighthush means you’ll enjoy:

• Flexible scheduling within the graveyard shift window, allowing you to balance personal commitments.
• A supportive remote community with weekly virtual coffee chats, team huddles, and open‑door leadership access.
• Access to a digital collaboration hub (Slack, Teams) for instant communication and knowledge sharing.
• A culture that celebrates diversity, inclusion, and the unique contributions of every team member.
• Recognition programs that reward outstanding performance, innovation, and teamwork.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Professional development stipend for courses, certifications, or conferences.
• Home‑office stipend to help set up an ergonomic and productive workspace.
• Employee assistance program (EAP) for mental health and well‑being support.

Why Join brighthush?

At brighthush, you’re not just filling a shift—you’re shaping the future of customer experience in the transportation sector. Our remote-first approach gives you the freedom to work from anywhere in the U.S., while our culture of continuous learning ensures you grow both personally and professionally. You’ll be part of a team that values innovation, accountability, and genuine care for customers and colleagues alike.

Ready to Make an Impact?

If you’re a motivated, customer‑focused professional who thrives in a remote, fast‑paced environment, we want to hear from you. Bring your passion for service, your problem‑solving skills, and your desire to grow with a forward‑thinking company. Apply today and become a vital part of the brighthush family—where every call matters and every team member is empowered to succeed.