Experienced Customer Service Agent II – Multichannel Support & Patient Relations Specialist at brighthush

About brighthush

brighthush is a leading provider of integrated health solutions, dedicated to delivering exceptional care and support to patients, employees, and partners across the region. With a commitment to innovation, compassion, and continuous improvement, brighthush has become a trusted name in the healthcare industry. As we expand our reach, we’re looking for passionate, customer‑centric professionals to join our dynamic team and help us elevate the experience for everyone we serve.

Why Join brighthush?

At brighthush, you’ll find a workplace that values collaboration, professional growth, and a healthy work‑life balance. We offer:

• Competitive pay ranging from $26.02 to $36.43 per hour, depending on experience and location.
• A comprehensive benefits package that includes health, dental, vision, retirement plans, paid time off, and employee assistance programs.
• Opportunities for career advancement through mentorship, training, and cross‑functional projects.
• A supportive culture that celebrates diversity, inclusion, and community engagement.
• Flexible scheduling and remote work options for qualified roles.

Position Overview

As a Customer Service Agent II at brighthush, you will be the frontline of our service delivery, handling inquiries and service requests from a broad spectrum of stakeholders—including patients, employees, providers, and vendors—across multiple communication channels such as phone, email, and web portal. Your role is pivotal in ensuring that every interaction reflects brighthush’s commitment to quality, accuracy, and empathy.

Key Responsibilities

• Respond promptly and accurately to incoming inquiries, providing clear, concise, and professional information.
• Utilize a variety of communication tools (multi‑line phone systems, email, web portal, and chat) to manage high volumes of requests while maintaining a high level of customer satisfaction.
• Collaborate with cross‑functional teams—Human Resources, Payroll, Accounts Payable, Supply Chain, and Revenue Cycle—to resolve complex issues and streamline processes.
• Maintain meticulous records of all interactions, ensuring compliance with privacy regulations (HIPAA, GDPR, etc.) and internal policies.
• Identify recurring issues or trends and propose actionable solutions to improve service delivery and operational efficiency.
• Participate in continuous improvement initiatives, contributing ideas and best practices to enhance the overall customer experience.
• Operate office equipment—including multi‑line phones, printers, fax machines, copiers, and scanners—efficiently and responsibly.
• Adhere to all local, state, and federal regulations, codes, and policies related to data privacy, security, and patient confidentiality.
• Work independently and as part of a team, managing multiple tasks in a fast‑paced environment with minimal supervision.

Essential Qualifications

• High school diploma or General Education Diploma (GED) required.
• Minimum of 1 year of recent, relevant experience in a customer service or administrative role.
• Strong written and verbal communication skills, with the ability to explain complex or sensitive information clearly to diverse audiences.
• Proficiency in time management and organization, with a proven track record of prioritizing tasks and meeting deadlines.
• Experience handling confidential information with discretion and professionalism.
• Ability to work independently and collaboratively in a team environment.
• Basic troubleshooting skills for standard problems, with the ability to select appropriate solutions from established options.
• Familiarity with office equipment and standard office software (Microsoft Office Suite, CRM systems).

Preferred Qualifications

• Experience in the healthcare industry, particularly within Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle functions.
• Knowledge of healthcare regulations and compliance standards.
• Experience with customer relationship management (CRM) platforms and data entry.
• Previous exposure to multi‑channel support environments (phone, email, chat, web portal).
• Certifications in customer service, healthcare administration, or related fields.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Excellent interpersonal skills, fostering collaboration across departments.
• Adaptability to changing priorities and new technologies.
• Attention to detail and commitment to accuracy.
• Resilience under pressure, maintaining composure during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Agent II, you will have the chance to:

• Progress to senior support roles or specialized positions within the Revenue Cycle, HR, or Supply Chain teams.
• Participate in leadership development programs and mentorship initiatives.
• Attend workshops, webinars, and conferences focused on healthcare operations, customer experience, and technology.
• Earn certifications in customer service, healthcare administration, or related disciplines through our tuition reimbursement program.
• Take on project leadership roles that influence process improvements and organizational strategy.

Work Environment & Culture at brighthush

brighthush fosters a culture of respect, collaboration, and innovation. Our employees enjoy:

• A supportive, inclusive workplace that values diverse perspectives.
• Open communication channels with leadership and peers.
• Regular team‑building activities and community outreach events.
• Access to state‑of‑the‑art technology and tools that streamline daily tasks.
• Flexible scheduling options, including remote work for eligible positions.

Compensation & Benefits

Our total rewards package is designed to support your well‑being and professional growth:

• Competitive hourly wage ranging from $26.02 to $36.43, based on experience and location.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance program and wellness resources.
• Tuition reimbursement for approved courses and certifications.
• Employee discounts on brighthush services and partner offerings.

How to Apply

If you’re ready to bring your customer service expertise to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help us create a healthier, more connected community.