Remote Automotive Customer Service Representative – Expert Support & Parts Guidance – brighthush

About brighthush and the Automotive Service Landscape

At brighthush, we’re redefining the way customers experience automotive support. With a nationwide network of parts specialists, a commitment to quality, and a passion for customer satisfaction, brighthush has become a trusted name for drivers across the United States. Our remote customer service team is the heartbeat of that experience, turning every call into an opportunity to solve problems, build loyalty, and drive brand advocacy.

We’re looking for a dedicated, tech‑savvy, and customer‑centric individual to join our remote team as a Remote Automotive Customer Service Representative. If you thrive on helping people, enjoy learning about vehicle systems, and can juggle multiple tasks while maintaining a friendly tone, you’ll fit right in.

Key Responsibilities – What You’ll Do Every Day

• Handle inbound customer calls using the Talkdesk platform, ensuring each interaction is professional, courteous, and solution‑focused.
• Assist customers with a wide range of post‑sale inquiries, including order tracking, returns, warranty questions, and parts identification.
• Leverage your automotive knowledge to provide accurate, timely information about vehicle systems, parts compatibility, and troubleshooting steps.
• Document all customer interactions in our CRM, ensuring data integrity and compliance with company standards.
• Collaborate with cross‑functional teams—such as logistics, returns, and technical support—to resolve complex issues and improve the overall customer journey.
• Participate in ongoing training and skill‑development sessions to stay current on product updates, industry trends, and new support tools.
• Adhere to scheduled work hours, including rotating day‑off and weekend shifts, and be prepared to work overtime during peak call volume periods.
• Contribute to continuous improvement initiatives by providing feedback on process gaps, tool enhancements, and customer pain points.

Essential Qualifications – What We Expect

• High school diploma, GED, or equivalent work experience.
• Minimum of 2 years of customer service experience, preferably in a call‑center or automotive environment.
• Proficiency with Windows‑based computer systems and internet navigation.
• Reliable high‑speed cable internet connection (minimum 25 Mbps, no DSL).
• Strong listening skills, empathy, and the ability to understand and resolve customer needs quickly.
• Excellent multitasking, time‑management, and organizational abilities.
• Willingness to learn technical details about vehicle systems and automotive parts.
• Ability to follow direction, meet department standards, and contribute to team performance.

Preferred Qualifications – Bonus Points

• ASE (Automotive Service Excellence) certification or equivalent automotive training.
• Prior experience with automotive parts, warranties, or repair shops.
• Experience using Talkdesk or similar call‑center software.
• Knowledge of specific vehicle brands or models that align with our product catalog.
• Fluency in additional languages (Spanish, French, etc.) to serve a diverse customer base.

Skills & Competencies – What Makes You Successful

• Customer‑first mindset – Always put the customer’s needs at the forefront.
• Problem‑solving aptitude – Quickly diagnose issues and propose effective solutions.
• Technical curiosity – Eager to learn about vehicle systems and new product features.
• Communication excellence – Clear, concise, and friendly verbal and written communication.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Team collaboration – Work seamlessly with colleagues across departments.
• Data integrity – Maintain accurate, up‑to‑date records in our CRM.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Automotive Customer Service Representative, you’ll have access to:

• Structured onboarding and a 7‑week hands‑on training program to build confidence and expertise.
• Regular coaching sessions and performance reviews to help you set and achieve career goals.
• Cross‑training opportunities in technical support, parts merchandising, and logistics.
• Internal career paths that can lead to supervisory roles, team lead positions, or specialized technical roles.
• Access to industry conferences, webinars, and certification programs (including ASE support).

Work Environment & Company Culture

Working remotely from your home office, you’ll still feel part of a vibrant, collaborative team. brighthush values:

• Inclusivity – A culture where every voice is heard and respected.
• Innovation – Encouraging creative solutions to improve customer experience.
• Work‑life balance – Flexible scheduling, rotating day‑offs, and a supportive remote work setup.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

While the starting hourly rate is $15.50, your final compensation will be determined by your automotive knowledge, education, and experience during the interview process. In addition to competitive pay, you’ll enjoy:

• Health, dental, and vision insurance options (available after a short probationary period).
• Paid time off (vacation, sick leave, and personal days).
• Employee assistance programs and mental health resources.
• Remote work stipend to cover home office equipment and internet costs.
• Employee discount program on automotive parts and accessories.
• Opportunities for overtime during peak periods, with additional compensation.

Location & Eligibility

To qualify for this remote position, you must reside in one of the following states: Florida, Georgia, Ohio, Tennessee, or Texas. All other requirements remain the same regardless of your location.

Equal Opportunity Statement

brighthush and its entities provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Ready to Join brighthush?

If you’re passionate about delivering exceptional customer service, eager to grow within the automotive industry, and ready to make a real impact from the comfort of your home, we want to hear from you. Apply today and become a key player in the brighthush family.