Dedicated Customer Service Trainee – Medicare & Senior Care Support Specialist (Remote, Chattanooga, TN) – Join brighthush

About brighthush

brighthush is a leading health‑benefits provider that has been empowering Tennesseans with comprehensive Medicare and senior‑care solutions since 1945. With a deep commitment to community, innovation, and compassionate service, brighthush has grown into the state’s largest health‑benefit plan, serving millions of members across Tennessee and beyond. Our mission is simple: to help people live healthier, happier lives by delivering personalized, high‑quality care and support.

Why Join brighthush?

At brighthush, we believe that every employee is a vital part of our mission. We foster a culture of collaboration, continuous learning, and empowerment. Whether you’re a seasoned professional or just starting your career, you’ll find:

• Opportunities to work with cutting‑edge technology, including AI‑enabled tools that streamline member interactions.
• A supportive, inclusive environment that values diversity, equity, and belonging.
• Clear career pathways with mentorship, training, and advancement into senior roles.
• Competitive compensation, comprehensive benefits, and flexible work arrangements.

Role Overview

We are looking for a Customer Service Trainee to join our Senior Care Customer Service Department. In this role, you will be the first point of contact for Medicare‑eligible members, helping them navigate provider networks, resolve billing questions, obtain prescriptions, and more. The position is remote‑first, but requires occasional on‑site training and collaboration with the Chattanooga, TN team.

Key Responsibilities

• Receive, investigate, and resolve all member inquiries in a timely and accurate manner.
• Handle customer service interactions via phone, chat, email, and Microsoft Teams.
• Document all communications clearly and consistently in our member‑relationship system.
• Educate members to achieve first‑contact resolution, ensuring a positive experience.
• Participate in a structured 12‑14 week training program, including one on‑site day during the first half and multiple on‑site days during the second half.
• Adhere to rotating shift schedules (early 8:00 AM to late 9:00 PM EST) and be flexible for overtime as needed.
• Pass all required competency tests and maintain mandatory attendance.
• Collaborate with cross‑functional teams to continuously improve service processes.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably in a medical or senior‑care setting.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational abilities.
• Exceptional time‑management skills and the ability to multitask (talking and typing simultaneously).
• Independent decision‑making and problem‑solving under general supervision.
• Ability to work autonomously and collaboratively in a fast‑paced environment.
• Must reside within a 50‑mile radius of Chattanooga, TN.

Preferred Qualifications

• Experience with Medicare or senior‑care member support.
• Knowledge of health‑benefits terminology and billing processes.
• Previous exposure to AI‑enabled customer service tools.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑centric mindset with a passion for helping seniors navigate complex health‑benefit systems.
• Strong analytical skills to troubleshoot billing and prescription issues.
• Adaptability to changing priorities and evolving technology.
• Team player who thrives in a collaborative, remote‑first environment.
• High emotional intelligence and patience when dealing with sensitive member concerns.

Career Growth & Learning Opportunities

brighthush is committed to your professional growth. As a trainee, you will receive:

• Structured onboarding and mentorship from experienced senior‑care specialists.
• Access to internal learning platforms covering health‑benefits, compliance, and customer‑experience best practices.
• Opportunities to transition into advanced roles such as Senior Customer Advocate, Team Lead, or Process Improvement Analyst.
• Participation in cross‑functional projects that shape the future of member care.

Work Environment & Culture

Our culture is built on trust, innovation, and community. As a remote‑first organization, you’ll enjoy:

• Flexible work hours and the ability to work from home.
• Regular virtual team huddles and quarterly in‑person gatherings in Chattanooga.
• A supportive network of peers, mentors, and leaders who champion your success.
• Inclusive policies that celebrate diversity and promote belonging.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and mental‑health resources.
• Relocation assistance for eligible candidates within the Chattanooga area.

How to Apply

Ready to start your journey with brighthush? Click the link below to submit your application and take the first step toward a rewarding career in senior‑care customer service.

Apply to this position

Closing Statement

At brighthush, we’re more than a health‑benefits provider – we’re a community of dedicated professionals who make a real difference in the lives of our members. If you’re passionate about delivering exceptional service to seniors, thrive in a dynamic environment, and want to grow with a forward‑thinking organization, we encourage you to apply today. Join us and help shape the future of senior‑care support.