Experienced Customer Support & Backoffice Specialist – Remote (Turkey) – Competitive €1,200 Monthly – Join brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re redefining the way businesses connect with their customers. As a fast‑growing, technology‑driven customer support platform, we empower brands worldwide to deliver seamless, personalized service across every touchpoint. Our mission is simple: to turn every customer interaction into a memorable experience that fuels loyalty and growth.

We’re currently expanding our remote support team in Turkey and are on the lookout for a dedicated, German‑speaking Customer Support & Backoffice Specialist. If you thrive in a dynamic, collaborative environment and want to be part of a forward‑thinking company that values innovation, flexibility, and continuous learning, we want to hear from you.

Why brighthush?

• Global Impact: Work with clients across multiple industries, from e‑commerce to fintech, and help shape the future of customer service.
• Remote‑First Culture: 100% home‑office – no commute, no office politics, just pure focus and flexibility.
• Growth Mindset: Regular coaching, skill‑building workshops, and clear career pathways.
• Inclusive Environment: A diverse, multicultural team that celebrates different perspectives and encourages open dialogue.
• Competitive Compensation: €1,200 per month, with performance‑based bonuses and a comprehensive benefits package.

Key Responsibilities

As a Customer Support & Backoffice Specialist, you will be the first line of communication for our clients’ customers. Your role will blend customer service excellence with meticulous back‑office administration.

• Respond to customer inquiries via email and ticketing system, ensuring timely, accurate, and empathetic solutions.
• Maintain and update customer records in our CRM, tracking interactions, issues, and resolutions.
• Provide phone support for escalated cases, collaborating with cross‑functional teams to resolve complex problems.
• Process and archive customer documents, ensuring compliance with data protection standards.
• Identify patterns in customer feedback and collaborate with product teams to suggest improvements.
• Assist in the creation and maintenance of knowledge base articles and internal SOPs.
• Participate in weekly team meetings, sharing insights and best practices.

Essential Qualifications

• German as Native Language: Fluency in written and spoken German is mandatory.
• Residency in Turkey – the role is exclusively open to candidates who live in Turkey.
• Basic PC proficiency – comfortable navigating email, spreadsheets, and ticketing software.
• Fully equipped home office: desk, ergonomic chair, reliable high‑speed internet, laptop or desktop, and a noise‑cancelling headset.
• Strong motivation, self‑discipline, and a proactive attitude toward problem solving.
• Reliable, high‑bandwidth internet connection to ensure uninterrupted service.

Preferred Qualifications

• Previous experience in customer support, call center, or back‑office operations.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or Jira Service Desk.
• Basic knowledge of CRM platforms (e.g., Salesforce, HubSpot).
• Experience with data entry, record keeping, and compliance procedures.
• Knowledge of GDPR and data privacy best practices.
• Additional language skills (English, Turkish) are a plus.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in German, both written and verbal.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Attention to Detail: Meticulous record‑keeping and data accuracy.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple tickets simultaneously.
• Team Collaboration: Work seamlessly with cross‑functional teams, including sales, product, and engineering.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As part of our team, you’ll enjoy:

• Monthly coaching sessions focused on customer service excellence, communication skills, and technical proficiency.
• Access to an online learning portal with courses on CRM, data analytics, and industry trends.
• Opportunities to lead projects, such as process improvement initiatives or knowledge‑base revamps.
• Clear career ladder: from Support Specialist to Senior Specialist, Team Lead, or even Managerial roles.
• Annual performance reviews with transparent feedback and goal setting.

Work Environment & Company Culture

brighthush is built on the principles of trust, transparency, and continuous improvement. Our remote culture is characterized by:

• Flexible working hours within the 08:00 – 17:00 window (German time) to accommodate personal commitments.
• Full remote setup – no office visits required.
• Weekly virtual team huddles to stay connected and share successes.
• Open communication channels: Slack, Teams, and email for quick collaboration.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.

Compensation & Benefits

• Monthly Salary: €1,200 (gross) – paid on the 25th of each month.
• Performance Bonuses: Quarterly bonuses based on customer satisfaction metrics and team goals.
• Paid Time Off: 20 vacation days plus all German public holidays.
• Health & Wellness: Access to a digital wellness platform offering meditation, fitness, and mental health resources.
• Professional Development: Reimbursement for relevant certifications, courses, or conferences.
• Equipment Allowance: Annual stipend for upgrading home‑office equipment.
• Remote Work Support: Coverage for high‑speed internet and a dedicated workspace stipend.

How to Apply

Ready to bring your customer‑centric mindset to brighthush? Submit your application through our careers portal or send your resume and a brief cover letter (in German) to [email protected]. In your cover letter, tell us why you’re passionate about customer support and how your experience aligns with the role.

Join brighthush – Shape the Future of Customer Experience

We’re excited to welcome a new Customer Support & Backoffice Specialist who is eager to grow, innovate, and deliver exceptional service from the comfort of their home office in Turkey. If you’re motivated, detail‑oriented, and ready to make a real impact, we encourage you to apply today. Let’s build brighter customer journeys together.